Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Member of Support Staff

Company: Runway

Location: USA

Posted Aug 31, 2024

Runway is building a tool for content creation, and they're looking for a support role to help users. The role involves answering tickets, collaborating with engineering, and creating documentation. The company values autonomy, empathy, and a passion for learning.

Manager, Software Engineering - Livegraph

Company: Figma

Location: USA

Posted Aug 31, 2024

Figma is looking for an Engineering Manager to lead the development of Livegraph, a core technology for real-time web and mobile experiences. The successful candidate will have experience managing high-output engineering teams, building and scaling distributed systems, and driving execution on scale, reliability, and feature set projects.

Compliance Analyst

Company: Vercel

Location: USA

Posted Aug 31, 2024

Vercel is looking for a Compliance Analyst to join their Privacy and Compliance team. The role involves managing compliance with security and privacy frameworks, policies, and procedures. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Hardware Systems Engineer - Hardware Tools / Firmware

Company: Cloudflare

Location: USA

Posted Aug 31, 2024

Cloudflare is a technology company that aims to build a better Internet. They are hiring a Systems Engineer with a firmware focus to help deliver their hardware security goals. The company offers a range of benefits and is committed to diversity and inclusivity.

Manager, Software Engineering - Deploys

Company: Figma

Location: USA

Posted Aug 31, 2024

Figma is looking for a seasoned manager to lead and build the Deploys team within Server Platform, which owns the foundational layer of infrastructure that underpins all other infrastructure and application services. The team is responsible for deploying software correctly across the infrastructure, and the manager will be expected to grow and define the charter for key pieces of Figmas Server Platform organization.

Software Engineer

Company: Roadie

Location: USA

Posted Aug 31, 2024

Roadie is a logistics management and crowdsourced delivery platform that offers fast, flexible, and asset-light logistics solutions for last-mile delivery. They are looking for a Software Engineer to join their team, with a focus on scalability, reliability, and maintainability.

Security Engineer

Company: Figma

Location: USA

Posted Aug 31, 2024

Figma is looking for a Security Engineer to help improve the security of their product platform and IT systems. The role involves performing technical security assessments, developing technical solutions, and advocating for security practices throughout the company.

Member of Technical Staff - Machine Learning

Company: Runway

Location: USA

Posted Aug 31, 2024

The job posting is looking for Machine Learning Engineers to build new multimodal AI systems for media generation. The ideal candidate has strong engineering skills, extensive experience in machine learning projects, and thrives in a fast-paced environment. The job involves developing innovative research projects, working with a world-class engineering team, and collaborating with the product organization to bring cutting-edge machine learning models to production.

Growth Strategist

Company: NoGood

Location: USA

Posted Aug 31, 2024

NoGood is a growth marketing agency looking for a Growth Strategist to join their team. The role involves acting as an on-demand CMO for key clients, leading growth marketing campaigns, and managing budgets. The company offers a range of benefits and perks, including flexible work environment, unlimited PTO, and mentorship opportunities.

Principal Platform Engineer, SRE

Company: Gemini

Location: USA

Posted Aug 31, 2024

Gemini is a global crypto and Web3 platform that offers a wide range of crypto products and services. The company is committed to building a scalable and secure foundation for its engineering teams to focus on building innovative financial products and experiences. The role of Principal Platform Engineer Site Reliability Engineering involves leading engineering teams towards modern DevOps practices and providing primary operational support and engineering for various Gemini services.

Senior Site Reliability Engineer

Company: Toast

Location: USA

Posted Aug 31, 2024

The job posting is for a Site Reliability Engineer at Toast, a restaurant platform company. The role involves implementing and evolving observability technology, providing metrics and dashboarding solutions, and championing reliability and uptime. The company values diversity, equity, and inclusion and offers competitive compensation and benefits.

Senior Accountant

Company: Kraken

Location: USA

Posted Aug 31, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for users to buy, sell, and trade cryptocurrencies. The company is committed to industry-leading security, crypto education, and world-class client support.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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