Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Software Engineer - Distributed Storage

Company: Figma

Location: USA

Posted Aug 30, 2024

Figma is looking for engineers to join their Distributed Storage team, responsible for stateful storage systems. The team tackles challenging scaling problems and is looking for passionate engineers with experience in distributed systems and building simple interfaces.

Member of Technical Staff - QA (Manual)

Company: Runway

Location: USA

Posted Aug 30, 2024

The job posting is looking for a manual QA Engineer to work on Runway's AI creation suite. The role involves testing and building robust and reliable products, collaborating with product design and engineering, and working closely with customer support. The company is open to considering candidates from diverse backgrounds and offers a competitive salary range.

Senior Customer Success Manager

Company: Carrot Fertility

Location: USA

Posted Aug 30, 2024

Carrot Fertility is a leading global fertility and family-building platform providing care for everyone everywhere. They are seeking a Senior Customer Success Manager to support new and existing customers and help develop customer success strategies.

Technical Consultant

Company: Vercel

Location: USA

Posted Aug 30, 2024

Vercel is looking for a Technical Consultant to assist Enterprise customers with technical problems and questions. The role requires expertise in frontend development, technical writing, and problem-solving. The company offers a great compensation package, inclusive healthcare, and flexible time off.

Lead Data Analyst - Operations

Company: hims & hers

Location: USA

Posted Aug 30, 2024

The role is seeking an analytics leader to enable data-driven decisions in the physical downstream operation. The lead will build a core platform for data-driven decision-making, think through complex problems, and collaborate with cross-functional partners to define and build data-informed business strategy.

Member of Technical Staff - Frontend

Company: Runway

Location: USA

Posted Aug 30, 2024

Runway is seeking a Staff Software Engineer to build cutting-edge AI-powered video creation and collaboration tools. The role requires a curiosity-driven engineer who can work in a fast-paced environment and thrive in high-ownership environments.

Healthcare Analytics Analyst

Company: Cohere Health

Location: USA

Posted Aug 30, 2024

Cohere Health is a fast-growing clinical intelligence company that improves lives at scale by promoting patient-specific care options using AI and deep clinical expertise. The company is looking for an Analyst Healthcare Analytics to play a key role in conducting analyses that drive strategy and provide insights critical to the development of new clinical intervention strategies and product enhancements.

Senior Software Engineer - Platform

Company: Branch

Location: USA

Posted Aug 30, 2024

Branch is a company that aims to empower workers with financial freedom by providing accessible financial services. They value diversity, innovation, and employee creativity, and offer a range of benefits and a remote-first work culture.

Senior Indirect Tax Manager

Company: PagerDuty

Location: USA

Posted Aug 30, 2024

PagerDuty is seeking a Senior Indirect Tax Manager to join their team. The role involves developing and maintaining relationships with internal and external stakeholders, owning and driving global account reconciliations, and leading and managing indirect tax audits and inquiries. The ideal candidate will have at least 6+ years of progressively more technical indirect tax experience, a deep knowledge of US domestic and international indirect taxes, and experience working across time zones and with team members residing in various geographic locations.

Senior Manager, Program Management

Company: Springhealth

Location: USA

Posted Aug 30, 2024

Spring Health is a company that aims to revolutionize mental healthcare by removing barriers to access. They are looking for a Senior Manager Program Management to lead program management and cross-functional collaboration processes.

Channel Partner Manager

Company: Bloomreach

Location: USA

Posted Aug 30, 2024

Bloomreach is a company that offers a suite of products for digital commerce, including discovery, content, and engagement. They are looking for a Channel Partner Manager to own a portfolio of growth-focused agency partners and drive value with those partners.

Security Compliance Engineer - FedRAMP

Company: GitLab

Location: USA

Posted Aug 30, 2024

The role is seeking a detail-oriented and experienced Security Compliance Engineer to lead FedRAMP compliance efforts. The ideal candidate will have a strong background in cybersecurity and compliance, with specific expertise in achieving and maintaining security certifications like FedRAMP. The role will involve supporting the development, implementation, and management of the FedRAMP compliance program, ensuring all cloud services meet or exceed FedRAMP requirements.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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