Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

AI Senior Product Designer I

Company: HubSpot

Location: USA

Posted Aug 30, 2024

The job posting is for a Senior Product Designer position at HubSpot, where the candidate will work on the AI product line, collaborating with product management and engineering peers. The company values diversity, growth mindset, and transparency, and offers a competitive compensation package.

AWS Solution Architect – Cloud Foundations

Company: Capstone Integrated Solutions

Location: USA

Posted Aug 30, 2024

Capstone Integrated Solutions is seeking a qualified AWS Solution Architect to work remotely. The ideal candidate will have deep foundational experience in AWS technology and a strong track record in designing complex distributed systems environments.

Director - Product Marketing

Company: Grafana Labs

Location: USA

Posted Aug 30, 2024

The job posting is looking for an experienced product marketer to join the Grafana Labs Marketing team. The role involves managing a team, creating thought leadership content, and partnering with Product Management to distill key functionality and benefits into core product marketing messages.

Insurance Carrier SaaS Account Executive

Company: Canopy Connect

Location: USA

Posted Aug 30, 2024

Canopy Connect is a leading insurance infrastructure provider that helps insurance carriers and agents provide trusted insurance advice by instantly and securely receiving comprehensive insurance information from prospects. The company is looking for an Insurance Carrier Account Executive to build and scale their enterprise sales operations and partnerships with national and regional insurance providers.

Account Development Representative

Company: Workiva

Location: USA

Posted Aug 30, 2024

The Account Development Representative is a strategic salesperson who navigates Fortune 1000 accounts, engages with prospects, and drives pipeline for existing customers and net new logos. They utilize various strategies, including social selling, referral mining, and people mapping, to create a superior prospect-customer experience.

Loss Prevention Investigator

Company: Panoptyc

Location: USA

Posted Aug 30, 2024

Panoptyc is a company that uses AI and manual review to detect theft at over 15000 markets in the US. They are looking to expand their team with top talent from around the world. The role requires reviewing footage with AI software to identify suspicious activity and creating reports for clients.

SRE Engineering Manager

Company: Eventbrite, Inc.

Location: USA

Posted Aug 30, 2024

The job posting is for an Engineering Manager of SRE at Eventbrite, responsible for building new features and services to address system reliability concerns. The role requires leading a remote-first cross-functional engineering team, ensuring team members have the knowledge of the wider organizational context, and fostering a culture of transparency, accountability, and openness.

NetSuite Project Manager/NetSuite Senior Project Manager

Company: BPM LLP

Location: USA

Posted Aug 30, 2024

Caravel BPM Technology Solutions is a company that values people and has a shared entrepreneurial spirit. They offer a total rewards package, wellbeing resources, and professional development opportunities. The ideal candidate will have strong client-facing skills, ability to lead and direct others, and experience in project management.

Senior Director - Generative AI Solutions and Operations

Company: Tripadvisor

Location: USA

Posted Aug 30, 2024

Tripadvisor is looking for a Head of Generative AI Solutions and Operations to lead the development and implementation of a comprehensive Generative AI data strategy. The role requires a combination of leadership abilities, industry knowledge, and technical expertise to deliver innovative generative AI solutions internally and externally.

Engineering Manager - Online Storage

Company: OpenAI

Location: USA

Posted Aug 30, 2024

OpenAI is a company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are looking for a team lead to own the online storage infrastructure that powers their products, including ChatGPT and the OpenAI APIs. The role requires experience in building and scaling infrastructure engineering orgs, as well as a deep understanding of online storage systems and their pitfalls.

Backend Engineering Lead - Flywheel Product

Company: HubSpot

Location: USA

Posted Aug 30, 2024

The job posting is for an Engineering Lead to oversee a small team and provide technical product and team leadership. The team is responsible for building software to solve customer problems and the Engineering Lead will be hands-on in the code. The role requires experience with data architectures, MDM, and data platforms, as well as a strong user focus and ability to mentor and coach technical team leads.

Senior Game Engine Engineer

Company: ClassDojo

Location: USA

Posted Aug 30, 2024

ClassDojo is a company that aims to provide an education platform for children. They have built a powerful network for communication and are now expanding to provide virtual learning experiences. The company is looking for engineers to join their team to work on their virtual worlds platform.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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