Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Staff Software Engineer - Web Platform

Company: Airbnb

Location: USA

Posted Aug 28, 2024

The text describes a job opening at Airbnb's Web Platform team, highlighting the team's mission to empower engineers and provide innovative features. The role involves working on technologies that shape the end-to-end developer experience, collaborating with product teams, and participating in all phases of software development.

Executive Director of PR and Communications

Company: Invisible Technologies

Location: USA

Posted Aug 28, 2024

Invisible is a technology-enabled service company that provides solutions to complex business problems. They are seeking an Executive Director of PR and Communications to lead their global communications efforts.

Industry Field CTO - Retail

Company: Snowflake

Location: USA

Posted Aug 28, 2024

Snowflake is seeking an Industry Field CTO for Retail and CPG to join their Field CTO Organization. The role involves working with strategic customers, driving innovation, and applying expertise to drive transformational changes in the industry.

Director - Website Strategy

Company: Bitly

Location: USA

Posted Aug 28, 2024

The job posting is for a Director of Website Strategy to join a growing global marketing team. The ideal candidate will have experience in website strategy and digital marketing, and will be responsible for developing and executing comprehensive website strategies across all sites.

Senior Product Designer

Company: Affirm

Location: USA

Posted Aug 28, 2024

Affirm is looking for a Senior Product Designer to build and iterate on experiences across their Merchant experience. The company is proud to offer competitive benefits and a remote-first work environment.

Customer Experience Specialist - Voice

Company: InDebted

Location: USA

Posted Aug 28, 2024

InDebted is a company that is changing the world of consumer debt collection by providing a better way to support overdue customers. They have a team of over 300 people working remotely and have doubled their revenue year over year. The company is looking for a Senior Collection Agent to manage and oversee the collection of outstanding accounts receivable from customers.

Events Marketing Manager

Company: Webflow

Location: USA

Posted Aug 28, 2024

Webflow is looking for an Events Marketing Manager to conceptualize, plan, and execute events to build their brand. The role involves managing event calendars, designing unique events, and working with cross-functional teams.

VP - Product

Company: Bitly

Location: USA

Posted Aug 28, 2024

The job posting is for a Vice President of Product at Bitly, responsible for leading the product team in all aspects of product development and management. The ideal candidate is someone who is passionate about product innovation and ready to shape the direction of our products across all stages of the customer lifecycle.

Staff Software Engineer - Database Infrastructure Service

Company: Airbnb

Location: USA

Posted Aug 28, 2024

The text describes a job opening for a senior engineer at Airbnb, responsible for building and operating a unified data system. The team is looking for a handson engineer with experience in building and operating large-scale distributed systems, with a strong understanding of systems and infrastructure fundamentals.

Director - SEO Strategy & Website

Company: Bitly

Location: USA

Posted Aug 28, 2024

The job posting is for a Director SEO Strategy amp Website to join a growing global marketing team. The ideal candidate will have experience in website strategy and digital marketing, and will be responsible for developing and executing comprehensive website strategies across all sites, driving qualified traffic and conversion rates, and optimizing user experience.

Associate Director, Commercial Data Management

Company: Sobi

Location: USA

Posted Aug 28, 2024

The company Sobi is a global biopharmaceutical company that is dedicated to developing and delivering innovative therapies to improve the lives of people who live with rare diseases. The company is committed to its core values of Care, Ambition, Urgency, Ownership, and Partnership, and is seeking to hire an Associate Director Commercial Data Management to join its team.

Associate - Enrollment

Company: Strive Health

Location: USA

Posted Aug 28, 2024

The Enrollment Associate role at Strive is responsible for educating patients about their healthcare services, scheduling appointments, and building trust-based relationships. The role requires empathy, effective communication, and a growth mindset. The ideal candidate is comfortable asking health-sensitive questions, passionate about serving patients, and driven to meet goals.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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