Technical Support Jobs in USA

423,488 open positions · Updated daily

Looking for Technical Support jobs in USA? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the USA area.

Sr. Market Insights Researcher

Company: Kraken

Location: USA

Posted Aug 28, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. They are looking for a Market Insights Researcher to help them explore and understand the market, and are committed to industry-leading security, crypto education, and world-class client support.

Sr. Fullstack Engineer I - Product

Company: Khan Academy

Location: USA

Posted Aug 28, 2024

Khan Academy is a nonprofit organization that aims to provide a free world-class education to anyone, anywhere. The company values diversity, equity, and inclusion, and is committed to improving learning outcomes for students worldwide. The role involves building scalable backend services and complex stateful frontend user interfaces, and requires strong technical project management skills and experience with Generative AI.

Data and Information - MSN Online Visiting Professor

Company: Adtalem Global Education

Location: USA

Posted Aug 28, 2024

Chamberlain University is a regionally accredited institution with a 130-year history, offering various degree programs in nursing and health professions. The university is seeking part-time online visiting professors to teach in their MSN program. The job requires a minimum of 2 years of online teaching experience, an active RN license, and subject matter expertise in the course of instruction.

Salesforce Developer

Company: Coalition, Inc.

Location: USA

Posted Aug 28, 2024

The job posting is for a Salesforce Developer to build solutions for the operations team. The responsibilities include developing solutions, collaborating with engineering teams, and managing integrations. The skills required include 3+ years of Salesforce development experience, deep understanding of Salesforce development, and strong communication skills.

Fullstack Software Engineer - SaaS

Company: Firstup

Location: USA

Posted Aug 28, 2024

Firstup is a company that aims to improve the employee experience by providing a communication platform that engages employees and delivers insights to help companies support and retain their talent. The company values its employees, offers a great work environment, and is committed to providing equal employment opportunities.

Technical Support Developer - API Sources

Company: Airbyte

Location: USA

Posted Aug 28, 2024

The job posting is for a Layer 3 Support Engineer API Sources position, requiring a background in Computer Science or adjacent degree, with experience in Data Engineering or Software Engineering. The role involves providing advanced technical assistance and support to customers, working closely with Engineering teams, and developing code to address technical issues.

Senior Machine Learning Engineer - Poe

Company: Quora

Location: USA

Posted Aug 28, 2024

Quora is a remote-first company seeking a Senior ML Engineer to join their team in building Poe, a platform providing a single place to chat, explore, and build with AI language models. The role involves developing and maintaining cutting-edge applied LLM projects, participating in NLP activities, and taking end-to-end ownership of large and scalable machine learning systems.

Staff Machine Learning Engineer - Poe

Company: Quora

Location: USA

Posted Aug 28, 2024

Quora is a remote-first company seeking a talented Staff ML Engineer to join their team in building Poe, an exciting new platform at the forefront of AI. The role involves developing cutting-edge applied LLM projects, participating in NLP activities, and taking end-to-end ownership of large and scalable machine learning systems.

SOLUTION INNOVATION - Platform Specialist

Company: Snowflake

Location: USA

Posted Aug 28, 2024

The job posting is seeking a talented Platform Specialist to join the Solution Innovation team, responsible for curating and maintaining demos for Snowflake SE and Product organizations. The ideal candidate will have deep Snowflake expertise, experience in technology consulting and sales engineering, and excellent technical writing and communication skills.

Front End Developer - React

Company: Sensor Tower

Location: USA

Posted Aug 28, 2024

Sensor Tower is a company that cultivates responsibly sourced market intelligence, providing insights to help businesses make better decisions. They offer a flexible work environment, competitive salary range, and benefits such as flexible time off, health and wellness stipend, and monthly internet stipend.

Principal Data Program Manager, Post-Sales

Company: Twilio

Location: USA

Posted Aug 28, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for a Senior Data Program Manager to join their Segment Customer Success team. The role involves translating data insights into actionable strategies and measuring the effectiveness of programs based on data-driven metrics.

Technical Support Developer - Databases

Company: Airbyte

Location: USA

Posted Aug 28, 2024

The job posting is for a Layer 3 Support Engineer Databases position, requiring experience in data engineering, software engineering, and working with databases. The role involves providing technical assistance, debugging, and resolving complex technical issues. The job offers a competitive salary and equity package, and is a remote opportunity in the USA.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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