Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Gastroenterologist Physician

Company: CommonSpirit Health

Location: Federal Way, Washington

Posted Jan 21, 2025

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is recruiting a BC/BE general gastroenterologist for the Tacoma Metro Area and affiliated hospitals. The position offers a collegial, multidisciplinary environment with high-quality, evidence-based, patient-centered care. The Center for Digestive Health, a destination program for digestive health concerns, provides over 76,000 clinic visits, 55,000 endoscopic procedures, and 9,000 surgeries annually. Virginia Mason Franciscan Health, with 11 hospitals and nearly 300 sites of care, offers competitive compensation, comprehensive benefits, and a beautiful Pacific Northwest location.

Global Program Content Manager

Company: Brivo

Location: Washington DC

Posted Jan 21, 2025

Brivo is looking for a Global Program Content Manager to create engaging content for partner programs, with a focus on the API Technology Partner Program. The ideal candidate should have a deep understanding of partner ecosystems, strong writing and project management skills, and a proven track record in content creation for partner programs. The role involves content development, program management, and collaboration with cross-functional teams. Brivo offers a competitive compensation package and the opportunity to work with cutting-edge technology.

Program Content Manager

Company: Brivo

Location: Washington DC

Posted Jan 21, 2025

Brivo is looking for a skilled Program Content Manager to focus on content creation for partner programs, with a significant emphasis on the API Technology Partner Program. The ideal candidate should have a deep understanding of partner ecosystems, strong writing, editing, and storytelling abilities, excellent project management skills, and a passion for partner engagement and success. The role involves crafting high-impact content, supporting partner tools and resources, and collaborating with cross-functional teams to ensure program success and alignment with organizational goals. The qualifications include a Bachelor's degree, 3+ years of experience in content creation or partner program management, and a proven track record in developing content for partner positioning and marketing campaigns.

Head of Intellectual Property Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to U.S. data security through its subsidiary, U.S. Data Security (USDS). USDS focuses on data protection, content assurance, and user safety. The Intellectual Property Operations team within USDS manages IP-related matters, ensuring compliance with U.S. and global regulations. The Head of IP Operations will lead this team, handling trademark, copyright, and impersonation requests, while fostering a high-performing environment and operational excellence.

Executive Communications Principal (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 21, 2025

Fannie Mae is seeking an experienced Executive Communications professional to support and enhance the external communications for their CEO and other executives. The role involves crafting high-level messaging, shaping public-facing communications, and preparing for speaking opportunities. The ideal candidate should possess exceptional writing and storytelling skills, a deep understanding of corporate communications at the executive level, and a proven track record of supporting C-suite executives. The position requires strong organizational skills, interpersonal skills, discretion, and integrity. Fannie Mae is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

Store Manager II (Navy Yard)

Company: TD Bank

Location: Washington, DC

Posted Jan 21, 2025

Sr. BISO - Cloud

Company: Merrill

Location: Washington, DC

Posted Jan 21, 2025

Graphic Designer

Company: Govini

Location: Washington DC

Posted Jan 21, 2025

Govini, a company transforming Defense Acquisition with AI-enabled applications and best-in-class data, is seeking a creative Graphic Designer. The ideal candidate will have 24 years of experience with design tools, previous experience in print, web, and digital design, and a strong portfolio. They will be responsible for creating visually appealing marketing materials, maintaining brand standards, and collaborating with cross-functional teams. Govini is an Equal Opportunity Employer.

Senior Director, Head of Policy and Regulatory Communications

Company: General Motors

Location: Washington, DC

Posted Jan 21, 2025

General Motors is seeking a strategic communications professional to lead Policy & Regulatory Communications. The role involves crafting narratives to support GM's public policy goals, serving as a spokesperson, and managing a team. The ideal candidate should have 10+ years of comms experience, including policy communications, strong media relations, and people management skills. They should be politically astute, have excellent judgment, and preferably have industry experience. The role is based in the DC office, with a requirement to report there three times a week.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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