Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a non-bargaining unit position in the Department of Homeland Security's Office of the General Counsel, Technology Programs Law Division. The role is for an Attorney Advisor (General) in the Intellectual Property Group. Key requirements include U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), passing a background investigation, a pre-employment drug test, and being an active member of a state bar. Applicants must have a law degree (LL.B. or JD) or a second professional law degree (LL.M.), and specialized experience in intellectual property law. Substitution of education for experience is not allowed. The position requires a full-time commitment and a successful completion of a Secret clearance background investigation.

Registered Nurse (Domiciliary)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The text describes the requirements and qualifications for a Domiciliary Mental Health Registered Nurse position at the U.S. Department of Veterans Affairs. The role involves patient-centered care, recovery-oriented principles, and handling patients with substance use disorder or mental health conditions. Essential requirements include U.S. citizenship, passing a pre-employment physical examination, and meeting English language proficiency standards. Candidates must have a nursing degree from an accredited institution and current, full, active, and unrestricted registration as a graduate professional nurse. The position involves heavy lifting, straight pulling, pushing, reaching, and standing for extended periods. Preferred experience includes mental health nursing and a Bachelor of Science in Nursing. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory.

Medical Instrument Technician (Polysomnography)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a Direct Hire position at Army Medical Center Madigan's Sleep Laboratory in Tacoma, Washington. The role requires shift work, uniform wear, and mandatory vaccinations. It necessitates Basic Life Support training and a pre-employment physical examination. Qualifications include one year of specialized experience in polysomnography, graduate education in related fields, or a combination of both. U.S. citizenship is required, and a probationary period may be enforced. The position offers a comprehensive benefits package and is subject to Department of Defense referral system for displaced employees.

Business Analyst

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S. Department of Energy (DOE) invites U.S. citizens or nationals to join the Clean Energy Corps, contributing to the fight against climate change. The role involves drafting documents, supporting communications, conducting research, and managing activities for senior leadership. Qualifications include specialized experience or a Ph.D., with no specific education requirements. The position may require a probationary period and successful completion of a background investigation. The DOE fosters diversity and inclusivity, and offers a comprehensive benefits package.

Attorney-Advisor (General)

Company: Department of Homeland Security - DHS Headquarters

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a legal position in the Department of Homeland Security's Office of the General Counsel, Legal Counsel Division. The role involves providing litigation advice from pre-filing to trial and appeals, including matters before the U.S. Supreme Court. Requirements include U.S. citizenship, registration for Selective Service (for males born after 12/31/1959), passing a background investigation, a pre-employment drug test, and being an active member of a state bar. Applicants must have a law degree (LL.B. or JD) and specialized legal experience exceeding three years. Specialized experience includes litigation at the trial and/or appellate level, with preference given to experience as a judicial law clerk. Applicants must have three or more years of relevant post-JD experience. Substitution of education for experience is not allowed. The position offers a comprehensive benefits package and the possibility of promotion to GS-15 after one year at GS-14.

Program Manager (Branch Manager)

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a supervisory/manager position in the U.S. Department of Transportation, specifically for the Program Manager role in the ASH, Command and Control Communications Division. The role offers a Manager Performance Incentive (MPI) based on agency and individual performance, and available funding. The position requires U.S. citizenship, selective service registration for males born after 12/31/1959, and may involve drug testing. Qualifications include at least one year of specialized experience in implementing and managing Radio Frequency Communications technologies, Federal procurement, and leading a team with cybersecurity responsibilities. Knowledge of Executive Orders and policies related to cybersecurity, along with experience in Emergency Response, Disaster Recovery, COOP, and COG, are also required. The position is subject to a background investigation and a one-year probationary period. A comprehensive benefits package is offered to federal employees.

Senior Customer Success Manager (Legal)

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 21, 2024

The Senior Customer Success Executive (Sr CSM) role involves managing key enterprise customers, driving retention, and handling complex deals. The Sr CSM will lead renewal and upsell sales motions, develop customer knowledge on offerings, and manage multiple projects. They will track customer health, grow value, and ensure customers derive maximum benefit. The role requires strong business acumen, communication skills, and experience in Gainsight and Salesforce. Thomson Reuters offers comprehensive benefits, a culture of equality and diversity, and opportunities for professional growth.

Contract Specialist, MC-1102-4A

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The text describes a job position in the Contracts and Grants Management Division (CGM) of the Department of Administration and Finance (A&F), Millennium Challenge Corporation (MCC). The position is equivalent to GS-13 but uses a pay banded system, specifically pay band 4A. It's being filled using Direct-Hire Authority. The role requires a federal security clearance, potential travel, and specific qualifications including mandatory training, a bachelor's degree with relevant coursework, and either specialized experience or a waiver. The position may offer a recruitment/relocation bonus and has potential for promotion. The job description also mentions various conditions of employment and benefits.

General Engineer (Direct Hire)

Company: Department of Transportation - Maritime Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Division of Maintenance and Repair, Office of Ship Operations. The role involves serving as a Type Desk for RRF ships and may include program management duties. The employee will participate in vessel activation/deactivation and maintenance/repair activities. U.S. citizenship is required, and specialized experience is needed. The position involves travel, background investigation, and potential telework. Drug testing is mandatory. Qualifications include education and experience requirements, with specific KSAs evaluated. A bachelor's degree in engineering or equivalent is mandatory.

Help Desk Team Lead

Company: Ashburn Consulting

Location: Washington DC

Posted Dec 21, 2024

Ashburn Consulting is seeking a Helpdesk Team Lead to provide day-to-day oversight, prioritize tickets, and ensure customer satisfaction. The ideal candidate should have a Bachelor's degree, 10 years of work experience, ITIL certification, and expertise in ServiceNow and OA systems. The position requires managing competing priorities, staying current with evolving IT technology, and measuring effectiveness of customer service.

Electrical Engineer

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 21, 2024

The text describes a job opening for an Electrical Engineer position at Bonneville Power Administration, specifically in the Commissioning and Testing department. The role involves performing complex engineering studies and assignments. The position requires a U.S. citizenship, a valid driver's license, and may necessitate 100% travel amongst 4 or more states. The salary is based on a Special Rate Table. The role demands specialized experience in electrical engineering principles and procedures, with varying requirements based on the grade level (GS-09, GS-11, or GS-12). Graduate education can be substituted for some of the specialized experience. The position offers comprehensive benefits and emphasizes a positive, inclusive work environment.

Senior Information Technology Specialist (Telecom Engineer)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. The job requires a minimum of five years of Telecom Infrastructure (TI) experience, including hands-on knowledge of various technologies like Session Border Controllers, VoIP Call Manager solutions, and network devices. Expertise in voice VPN services and Telecom/VoIP/VTC technology is mandatory. Highly desirable skills include working knowledge of Network Infrastructure and relevant certifications like CCNA, CCNP Collaboration, and SCP. A degree in Information Technology or Computer Science is preferred. The position offers a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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