Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

IT Specialist (ISSO)

Company: Other Agencies and Independent Organizations - Federal Communications Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Cybersecurity Group of the Federal Communications Commission (FCC) in Washington, DC. The role requires US citizenship, a background investigation, and registration for Selective Service for male applicants. Specialized experience of one year equivalent to GS-12 is needed, including expertise in providing technical advice on Cybersecurity risks, coordinating inspections, recommending policies, identifying issues, and using GRC tools. No relocation expenses will be paid, and a financial disclosure statement may be required. The position offers a comprehensive benefits package including health insurance, retirement plans, and leave options.

Unemployment Insurance Program Specialist

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position within the U.S. Department of Labor, Employment and Training Administration, Office of Unemployment Insurance. The role requires U.S. citizenship, a minimum age of 16, and completion of a probationary period. Applicants must have a degree in fields like economics, sociology, or public administration, or relevant work experience in social insurance. Specialized experience is needed for GS-12 (meeting at least 2 out of 3 criteria) and GS-13 (meeting all 3 criteria) roles. The position involves interpreting unemployment insurance legislation, providing technical assistance, and developing policy guidance. It's not a remote position and requires a background investigation. The Department of Labor aims to foster a diverse and inclusive workplace.

Staff Desktop Support Specialist

Company: FINRA

Location: Washington DC

Posted Dec 21, 2024

The text describes a job posting for a Staff Desktop Support Specialist position at FINRA. The ideal candidate should have expert-level background in Windows OS, Mac OS, iOS, and iPad OS support, as well as strong background in MDM, administration, Teams, MS Office Suite, Active Directory, Azure, VDI, and Office365 Administration. The position requires customer-facing support, ability to thrive in a fast-paced environment, and provide high-level support to senior and executive team members. The job also involves analyzing operational data, identifying trends and anomalies, and conducting root cause analysis on organizational challenges. The successful candidate will receive comprehensive benefits, including health dental and vision insurance, 401k plan with company match, tuition reimbursement, commuter benefits, and other benefits that support employee wellness.

IT Specialist (SYSADMIN)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for an IT Specialist (SYSADMIN) position at the Departmental Offices, Assistant Secretary for Management/CFO. The role involves documenting user needs, developing new systems, evaluating and implementing solutions, and planning hardware and software installations. Key requirements include U.S. citizenship, successful background investigation, and compliance with federal ethics laws. Specialized experience is required for GS-13, GS-12, and GS-11 levels, involving leadership in SAP SuccessFactors modules and IT project experience. Four core competencies are also needed: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The position offers competitive salaries, bonuses, and a comprehensive benefits package, including health insurance, retirement programs, and paid leave.

Management and Program Analyst

Company: Department of Commerce - Bureau of Industry and Security

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Management and Program Analyst position in the Bureau of Industry and Security of the Department of Commerce. U.S. citizenship is required, and applicants must pass a background check, including a credit review and drug test. A probationary period and completion of an SF-312 agreement are also necessary. Specialized experience is required, with different criteria for GS-12 and GS-13 levels. No specific education is required. Additional information is provided for ICTAP, CTAP, and former political appointee eligibility, along with benefits overview.

Store Associate

Company: Department of Defense - Defense Commissary Agency

Location: Naval Air Station Whidbey Island, Washington Naval Air Station Whidbey Island, Washington

Posted Dec 21, 2024

The text describes job requirements and conditions for a position at a U.S. store. Store Associates perform various duties such as handling, preparing, and stocking grocery and produce items, and checking out customer purchases. The specific tasks vary by store and management. The job requires U.S. citizenship, meeting age requirements, and passing a background check. A year of relevant clerical or office experience, or two years of post-high school education, is needed. Physical requirements include standing, stooping, kneeling, bending, and lifting up to 40 pounds. The role involves occasional overtime and may be subject to a probationary period. The work environment can be physically demanding, with potential exposure to temperature variations and minor injuries. Telework and remote work are not options. The position is non-exempt under the Fair Labor Standards Act. Applicants must complete an online onboarding process and may be subject to drug testing. Overstating qualifications or submitting incomplete applications can lead to disqualification.

Relationship Banker- Middletown Breiel Blvd - Financial Center

Company: Merrill

Location: Washington, UT

Posted Dec 21, 2024

Bank of America is seeking a client-focused individual to engage and assist clients in the lobby, educating them on self-service resources like mobile banking, online banking, or ATM. The role involves processing cash transactions, building relationships, and connecting clients to financial solutions. Key responsibilities include executing the bank's risk culture, growing business knowledge, managing financial center traffic, and driving the client experience. The ideal candidate should be an enthusiastic self-starter with strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. A background in financial services and sales experience is preferred.

Senior Software Tester

Company: Amentum

Location: Washington DC

Posted Dec 21, 2024

Aerospace and defense company Amentum is seeking a Senior Software Tester with 8+ years of experience in software testing, particularly in optimizing and building software speed and efficiency in an R&D setting. The role involves testing software, supporting software development, and traveling up to two 35-day trips every other month. The company offers benefits, perks, and growth opportunities.

BIOLOGICAL SCIENCE TECHNICIAN (FISHERIES)

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Kahlotus, Washington Kahlotus, Washington

Posted Dec 21, 2024

This is a Direct Hire Authority solicitation for a full-time, permanent seasonal position at Lower Monumental Dam, Starbuck, WA. The role involves fish collection, scientific data collection, and equipment operation. Qualifications include specialized experience in fish collection and scientific data collection, or a relevant graduate degree. The position requires shift work, heavy lifting, and a valid state driver's license. A pre-employment physical is required. The role is covered under the National Federation of Federal Employees (NFFE) Bargaining Unit.

Energy Industry Analyst

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Federal Energy Regulatory Commission (FERC) has been ranked among the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The Energy Industry Analyst position is available in the Office of Energy Policy and Innovation (OEPI). The role requires U.S. Citizenship, a probationary period, and a background investigation. Qualifications include education or specialized experience in energy markets, regulations, and legislation. FERC is also recognized for its diversity, effective leadership, and work-life balance, offering telework and workplace flexibilities.

Materials Delivery Worker

Company: Sodexo

Location: Washington, DC

Posted Dec 21, 2024

Sodexo is hiring for a part-time Materials Delivery Worker position at the US House of Representatives. The role involves delivering and picking up a variety of materials, ensuring safety, and maintaining a healthy work environment. Successful candidates should have 2 or more years of related experience, a valid driver's license, and adaptability. Sodexo offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Heavy Mobile Equipment Mechanic

Company: Department of Energy - Bonneville Power Administration

Location: Pasco, Washington Pasco, Washington

Posted Dec 21, 2024

The Heavy Mobile Equipment Mechanic (HMEM) role involves performing preventative, predictive, and corrective maintenance on BPA's light and heavy mobile equipment fleet. Key responsibilities include operating motorized equipment, wearing protective apparel, and adhering to safety practices outlined in the BPA Accident Prevention Manual and OSHA regulations. The role requires a valid U.S. State issued Commercial Driver's License (CDL- Class A), a good driving record, and the ability to work in various conditions, including outdoors in bad weather. Overnight travel up to 25% of the time is required. The position is subject to initial pre-employment drug testing and random drug testing thereafter, and a pre-employment medical exam. Applicants must be U.S. citizens or nationals, and may be required to undergo a background check and register for Selective Service if applicable.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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