Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Supervisory Immigration Services Assistant (SISA)

Company: Department of Homeland Security - Citizenship and Immigration Services

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

This job posting is for a Supervisory Immigration Services Assistant (SISA) position in Seattle, WA. The role involves providing technical and administrative support to subordinate staff, ensuring compliance with USCIS procedures, policies, and regulations. The position requires U.S. citizenship or nationality, successful completion of a background investigation, drug screening, and registration with the Selective Service for male applicants born after 12/31/1959. A residency requirement applies to non-current USCIS employees. The position is not considered essential and does not guarantee telework. GS-09 level qualification is required, attained through one year of specialized experience equivalent to at least GS-07 or comparable experience. The role involves assisting with staff inquiries, updating immigration systems, and handling secure files.

Attorney Advisor

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a GS-level Attorney-Advisor position in the Public and Governmental Affairs section of the Board's Office of Public Assistance, Governmental Affairs, and Compliance (OPAGAC). The role involves engaging with various stakeholders, including Congress, federal, state, and local governments, and the media. U.S. citizenship is required, and a two-year trial period may be necessary. The position requires a professional law degree, current bar membership, and excellent legal skills. GS-13 candidates need two years of legal experience, GS-14 candidates three years, and GS-15 candidates four years. The STB offers a comprehensive benefits package, including flexible work schedules, limited telework, a fitness center, and a monthly transit subsidy.

Medical Support Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This text outlines the requirements and qualifications for a job position at the Department of Veterans Affairs. Key points include the need for U.S. citizenship, English language proficiency, and either six months of relevant work experience or one year of education beyond high school. The role involves clerical tasks, patient scheduling, and interaction with both internal and external customers. The position requires proficiency in using computerized programs and systems for medical records. The job also necessitates participation in vaccination programs and may involve a probationary period and background check. The text also mentions benefits for federal employees and eligibility for current VA employees.

Supervisory Intelligence Research Specialist (Branch Chief)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a Supervisory Intelligence Research Specialist (Branch Chief) position at the Departmental Offices, Terrorism and Financial Intelligence - Intelligence Analysis. The role involves leading an OIA team providing intelligence and research support to senior Treasury officials on national security, foreign policy, or economic threats. Key requirements include U.S. Citizenship, a Top Secret security clearance, SCI access eligibility, and successful completion of a background investigation. Specialized experience is needed for GS-15, involving supervision of intelligence research, policy development, and direct supervision of intelligence analysts. The position offers competitive salaries, bonuses, flexible work schedules, and comprehensive benefits including health insurance, retirement programs, and paid holidays.

Human Resources Specialist (Information Systems)

Company: Department of Health and Human Services - Administration for Strategic Preparedness and Response

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position within the Department of Health and Human Services, specifically the Administration for Strategic Preparedness and Response, based in Washington, D.C. The announcement has an applicant limit of 200. Requirements include U.S. citizenship, registration with Selective Service for eligible males, and successful completion of a background security investigation. The role involves developing web-based applications, preparing technical reports, and interpreting human resources concepts. No education qualification is required, but specialized experience of at least one year is necessary. The position offers a comprehensive benefits package as part of a federal career.

Peer Recovery Specialist

Company: firsthand Health Inc

Location: Washington DC

Posted Dec 20, 2024

Firsthand is a company that supports individuals living with serious mental illness (SMI) through a holistic approach involving peer recovery specialists, benefits specialists, and clinicians. They focus on building trust and relationships with individuals, providing socioeconomic assistance, and connecting them to primary and behavioral care. Their work helps decrease inappropriate healthcare utilization and creates substantial savings for managed care organizations, Medicaid providers, and taxpayers. Firsthand is also cultivating a team of problem-solvers to tackle complex healthcare challenges.

Advance Medical Support Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Advanced MSA role offers specialized administrative support in a coordinated care delivery model, involving complex clinical flow processes across multiple clinics and specialties. The position requires proficiency in computerized programs, analytical reasoning, and excellent communication skills. U.S. Citizenship is mandatory, and proficiency in English is essential. The role involves scheduling appointments, managing patient data, and ensuring compliance with policies and regulations. The work environment is primarily patient-care based, with occasional exposure to stressful situations and infected patients. Benefits include a comprehensive package designed to make a federal career rewarding.

Legal Counsel - Tech Regulatory

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 20, 2024

BCG is seeking a Legal Counsel - Tech Regulatory with extensive experience in technology and AI-specific regulatory, policy, and compliance legal matters. The role involves identifying and driving regulatory compliance, developing policies, serving in BCG's Responsible AI and AI risk team, and collaborating with product development teams. The ideal candidate should have a keen interest in AI tools, superior analytical skills, and the ability to manage complex legal matters with diverse stakeholders.

Equity Research Associate (Technology)

Company: Sands Capital

Location: Washington DC

Posted Dec 20, 2024

Sands Capital is seeking a motivated Research Associate to join their Investment Team focusing on technology investments. The individual will support and assist an experienced Portfolio Manager in monitoring existing investments and conducting research on new investment ideas within global technology with a focus on public semiconductor companies. The role is expected to be hybrid, with the individual working from the Arlington Virginia office HQ on 23 days per week, specifically Tuesdays and Wednesdays or as directed by the manager. The individual must have 12 years of experience in investment banking consulting, and investment management. The role requires creating and maintaining financial models, conducting industry data analysis, crafting research notes, and preparing presentations. The individual must also be able to work effectively in a team and prioritize research with their sector team. The position offers a competitive compensation and generous benefits package.

Virtualization Engineer

Company: VERISIGN

Location: Washington DC

Posted Dec 20, 2024

Verisign is seeking a Virtualization Engineer to join their Corporate Operations team. The ideal candidate will have 8+ years of operations administration experience managing mission-critical systems, a Bachelor's degree or equivalent work experience, and professional experience with Red Hat Linux system administration in a production environment. The position is based in Reston VA and offers a flexible hybrid work schedule. Verisign is an equal opportunity employer.

Senior Accountant - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Dec 20, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a professional with a TS/SCI security clearance and relevant experience in accounting, business, or finance. The role involves performing IT audit readiness, advising on technical accounting and internal controls matters, and designing solutions to improve fiscal management activities. The team, consisting of over 15,000 professionals, supports federal, state, local government clients, and public higher education institutions. They aim to help clients manage core accounting functions, achieve controls and finance transformation aspirations, and meet digital controllership goals. The role requires onsite work in the Washington, D.C. area and a Bachelor's degree in a relevant field. Preferred qualifications include knowledge of Sarbanes-Oxley Section 404, OMB Circular A-123, and Momentum software.

UX Researcher

Company: Excella

Location: Washington DC

Posted Dec 20, 2024

Excella is a leading provider of Agile software development and data and analytics solutions, offering a flexible work-life balance, top-notch benefits, and a supportive work environment. They are seeking a UX Researcher to join their growing team and uncover user needs and motivations to inform design and product development processes.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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