Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

RSA Archer Engineer [Job ID 20241218]

Company: Phoenix Cyber

Location: Washington DC

Posted Dec 20, 2024

Phoenix Cyber is seeking an RSA Archer engineer for a remote, work-from-home position with no travel required. The role involves installation, configuration, customization, and development of the RSA Archer platform, as well as creating Archer dashboards and reports. The candidate must have an active RSA Archer 6 certification, a bachelor's degree in a relevant field, and experience with software development and COTS integration. Desirable qualifications include additional security and IT certifications, high technical proficiency across Windows platforms, and experience with IT security applications and tools.

Sr. Product Manager, Enterprise

Company: Transaction Network Services

Location: Washington DC

Posted Dec 20, 2024

The text describes a Senior Product Manager position at TNS, focusing on the call enrichment and protection product portfolio. The role involves driving product strategy, defining requirements, and collaborating with various teams. The successful candidate will be responsible for developing products, conducting competitive analysis, and owning product KPIs. The company offers a competitive benefit package and is an equal opportunity employer.

Teachers at City Ridge KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Dec 20, 2024

KinderCare Learning Companies, the only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers a variety of early education and child care options. They emphasize building confidence in kids, families, and the future. Teachers and staff are supported with benefits, training, and a community of passionate individuals. The role requires outstanding customer service, organizational skills, and meeting state-specific qualifications.

Enterprise Account Executive, Core, Public Sector: Federal Civilian

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce, a leading company in AI+ Data +CRM, is seeking experienced sales professionals to grow their customer base in Federal communities. The role involves selling a full product portfolio, developing customer relationships, and driving strategic initiatives. Salesforce offers a supportive work environment with a focus on employee learning and development, inclusive culture, and competitive benefits.

Program Manager (US Federal)

Company: Workday

Location: Washington DC

Posted Dec 20, 2024

Workday is a company that aims to revolutionize the enterprise software market with a focus on putting people first. They have a culture that values happiness, development, and contribution of every employee. They look after their people, communities, and the planet while being profitable. They are seeking a Program Manager to support their growing Federal business and drive the successful implementation of large-scale cross-organizational strategic programs aimed at enterprise growth in the Federal market.

Technical Solution Engineering Lead

Company: Leidos

Location: Washington DC

Posted Dec 20, 2024

Leidos is seeking a Technical Solution Engineering Lead for their Defensive Cyber Operations DCO Practice Area in Reston VA. The role involves defining and executing the technical solution engineering strategy, driving revenue growth, and fostering strong relationships with customers. The candidate must have a relevant Masters degree, 15+ years of experience in cyber security operations, architecture engineering, and prototyping of new capabilities. They must also have experience in managing and leading the engineering sales cycle and bridging the gap between technical and non-technical stakeholders.

Project Coordinator, Remote

Company: Aledade

Location: Washington DC

Posted Dec 20, 2024

Aledade is seeking a Project Coordinator to support CMMI programs and deliver high customer service. The role involves processing claims, maintaining records, and providing customer service. The ideal candidate should have a strong background in accounts receivable, Medicare billing, and healthcare industry rules. They should also have excellent communication and organization skills.

Cybersecurity Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 20, 2024

The Aerospace Corporation is seeking a full-time Cyber Security Architecture and Information Systems Security Engineer Specialist to work on space launch ground and user mission data. The role involves implementing and monitoring security measures, identifying and defining system security requirements, and designing computer security architecture. The successful candidate will have a BS degree in STEM, 8+ years of industry work experience in Cybersecurity or Information security engineering, and demonstrated capability in mission definition, functional decomposition, requirements allocation, system design, and system lifecycle experience.

Sr. Systems Administrator

Company: Leidos

Location: Washington DC

Posted Dec 20, 2024

The Leidos National Security Sector is offering an immediate opening for a Senior Systems Administrator at the Pentagon. The role involves supporting the G2 Army MI Enterprise SENTINEL program, which provides IT repair maintenance operations, logistics, and engineering services. The successful candidate will perform various systems administrator duties, manage Microsoft server infrastructure solutions, and lead manage projects approved by the Government.

Senior Desktop Engineer

Company: FINRA

Location: Washington DC

Posted Dec 20, 2024

The text describes a Senior Desktop Engineer role at FINRA with responsibilities including proposing design and implementing enhancements, developing and deploying unattended operating system installations, creating documentation, designing and managing the infrastructure, driving technical debt out of the environment, implementing companywide desktop standards and procedures, and providing in-house solutions for automating, querying, and addressing configuration issues. The role requires experience with Active Directory, MS Office suite, Windows and MAC OS, C, C++, net, and other similar coding languages, as well as experience with system automation, software testing, and deployment. The role also involves customer service, communication, problem-solving, and decision-making skills. The proposed salary range for the role is $92,500 to $200,200.

Laboratory Assistant

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 20, 2024

The Lab Assistant performs various tasks including specimen collection, data entry, and customer service. They are responsible for following laboratory policies and procedures, as well as maintaining workplace cleanliness and safety. The position requires basic computer skills, good communication skills, and problem-solving abilities.

Program Finance Partner

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 20, 2024

The Aerospace Corporation is seeking a Program Finance Partner to support the ATD General Manager. The role involves baseline management, direct delivery analysis, government customer interaction, tracking of funding, annual and multiyear budgeting, development of financial forecasts, EACs, and planning scenarios. The candidate will also be responsible for improvements in financial and business processes, serving as a trusted financial advisor to all levels of the Division, and working closely with the Sr Program Finance Manager and Group CFO to ensure a consistent vision and implementation of financial policies and practices.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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