Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Vice President of Strategic Growth

Company: NavAide

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Vice President of Strategic Growth at NavAide, a consulting group. The role involves leading growth initiatives, developing strategies, and building relationships with government customers and partners. The ideal candidate has a strong understanding of federal contracting processes and a proven track record of growing revenue streams and partnerships.

Staff Engineer

Company: GEICO

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Principal Engineer II position at GEICO, responsible for designing, developing, and optimizing container runtimes, collaborating with cross-functional teams, and contributing to the development of best practices and standards in container runtime technology.

Enterprise Account Executive - Federal

Company: Nexthink

Location: Washington DC

Posted Nov 29, 2024

Nexthink is a company that provides digital employee experience management software, and they are looking for an Enterprise Account Executive to generate new business sales revenue in the Federal Government. The ideal candidate will have experience selling enterprise technology to the Public Sector, and will be responsible for achieving sales goals and targets, building strong relationships with customers, and working closely with the Professional Services team.

Power and Natural Gas Modeling and Markets Experts

Company: Charles River Associates

Location: Washington DC

Posted Nov 29, 2024

Charles River Associates is a premier consulting firm that offers employees a place to learn from a diverse group of consultants, industry experts, and academics. The company is seeking qualified candidates with prior experience and knowledge of power and gas market modeling to join their team.

Cloud Engineer

Company: NIH-NCBI

Location: Washington DC

Posted Nov 29, 2024

Black Canyon Consulting is seeking a Cloud Engineer to support the National Center for Biotechnology Information at the National Library of Medicine. The ideal candidate will have experience with Linux systems administration, cloud resources, and scripting. The role involves providing support to developers and production services, participating in technical discussions, and assisting with the development of tools to monitor and manage cloud environments.

Distinguished Engineer

Company: GEICO

Location: Washington DC

Posted Nov 29, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation. The Distinguished Engineer will lead the strategy and execution of a technical roadmap, develop and maintain comprehensive incident response plans, and stay current with industry best practices.

Distinguished Engineer, Legal Engineering [REMOTE]

Company: GEICO

Location: Washington DC

Posted Nov 29, 2024

GEICO is seeking a Distinguished Engineer to lead the strategy, architecture, and execution of a technical roadmap for their new Legal Technology organization. The role involves providing strategic direction, technical leadership, and collaboration with cross-functional leaders to maintain reliable and durable production systems.

Pre-Sales Solution Architect

Company: Figure Eight Federal

Location: Washington DC

Posted Nov 30, 2024

Figure Eight Federal F8F is a leading provider of AI training data, empowering defense and intelligence agencies with cutting-edge technology. The company is dedicated to driving innovation in AI training data and has a proven track record of delivering secure, reliable, and scalable data solutions.

Regional Sales Manager

Company: Sirtex Medical Limited

Location: Washington DC

Posted Nov 29, 2024

Sirtex Medical is a global leader in healthcare, committed to improving patient outcomes through innovative products and therapies. The company offers a range of benefits and services to support its employees, and is dedicated to fostering a culture of diversity, inclusion, and innovation.

Technical Specialist – Community Planner -REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Technical Specialist/Community Planner position at SRE, a company that empowers individuals to serve their country and communities. The role involves supporting community planning efforts, providing technical assistance, and engaging with stakeholders. The company values integrity, quality, and performance and is seeking professional consultants who share these values.

Senior Technical Specialist - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Senior Technical Specialist position at SRE, a company that empowers individuals to serve and make a positive impact. The role involves supporting projects that enhance community resilience and mitigating risks, and requires experience in technical support, project coordination, and strong analytical and communication skills.

Operations Support Engineer - Lead

Company: NIH-NCBI

Location: Washington DC

Posted Nov 29, 2024

Black Canyon Consulting is looking for a Lead Operations Support Engineer to join their DevOps and infrastructure team at the National Center for Biotechnology Information. The team is responsible for the efficient operation of infrastructure to run NCBIs many applications. The job requires a strong technical background, good systems debugging skills, and experience with Linux and programming languages.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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