Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Inside Account Executive (Public Sector)

Company: MongoDB

Location: Washington DC

Posted Nov 28, 2024

The job posting is for an Inside Account Executive role at MongoDB, focusing on sales strategy and customer adoption. The role requires experience in B2B sales, complex software sales, and strategic account-based selling. MongoDB offers a competitive salary range, benefits, and opportunities for growth and development.

Space Vehicle Senior Project Leader

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 29, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is seeking a Senior Project Leader to lead multidisciplinary teams and provide engineering support to multiple programs.

PT - Receptionist

Company: Acrisure

Location: Washington DC

Posted Nov 29, 2024

The text describes Acrisure's growth and success, highlighting its entrepreneurial spirit, strong partnerships, and commitment to employing a diverse workforce. It also outlines the responsibilities and requirements of a receptionist role within the company.

Accounting Manager

Company: Rubris Inc.

Location: Washington DC

Posted Nov 28, 2024

Rubris is a company that is disrupting the industry, offering a unique opportunity to grow with a fast-growing company. The role of Accounting Manager is exciting, with a focus on financial operations and business success. The company values diversity and inclusivity, and offers a range of benefits and opportunities for professional development.

Business Information Security Officer

Company: MassMutual

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Business Information Security Officer at MassMutual, requiring a strong background in cybersecurity, technical expertise, and leadership skills. The role involves identifying top threats, providing top-notch cyber risk management, and working collaboratively with business partners to reduce cyber risk.

Identity Management Technician

Company: Core One

Location: Washington DC

Posted Nov 29, 2024

Core One is seeking an Identity Management Technician to support their program. The company values people first and offers a competitive total compensation package. They are an equal opportunity employer and do not discriminate against any individual.

SharePoint Knowledge Management Specialist w active TS/SCI Poly

Company: Leidos

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a SharepointKnowledge Management Specialist at Leidos, a company that delivers innovative solutions through its diverse and talented people. The job requires experience with Sharepoint, knowledge management, and data analysis, and offers a competitive pay range of $68,900 to $124,550.

Instructional Designer

Company: MicroHealth

Location: Washington DC

Posted Nov 29, 2024

MicroHealth is seeking a dedicated Instructional Designer to join their team in Vienna, VA. The role involves designing and developing instructional materials for job training products, collaborating with subject matter experts, and maintaining quality standards.

Sr. Business Analyst, BizOps - International - Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Senior Business Analyst position in the BizOps team at Capital One Shopping. The team is working on a new consumer product that seeks to change the way people buy things online. The ideal candidate is a well-rounded business athlete with strong analytical and technical skills.

Senior Oracle Federal B2R/FedAdmin/SLA SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Nov 29, 2024

i360technologies is a growing GOVCON professional services company offering competitive pay, robust benefits, and professional development opportunities. They are looking for motivated individuals to join their team in a fast-paced environment. The job description involves experience with Oracle EBS Budget to Report functionality, Federal Budgeting Processes and Regulations, and GL conversion requirements. The qualifications include superior communication skills, strong analytical skills, and US Public Trust clearance. The company offers benefits such as a referral bonus, 401k matching, and health care plan.

Principal Network Engineer

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 29, 2024

The company is looking for a talented Network Engineer to join their team. The role involves designing and maintaining secure network infrastructures for cyber development platforms. The company is an equal opportunity employer.

Satellite Policy Associate (Starlink)

Company: SpaceX

Location: Washington DC

Posted Nov 29, 2024

SpaceX is developing technologies to make humanity's exploration of the stars possible, with a focus on enabling human life on Mars. The company is seeking a Satellite Policy Associate to advocate for broadband and spectrum policies that support its business objectives.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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