Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Solution Architect

Company: SUSE

Location: Washington DC

Posted Nov 17, 2024

SUSE is a global leader in innovative reliable and secure enterprise open source solutions. They are seeking a Solution Architect to join their Global Sales Productivity organization in San Jose, CA. The ideal candidate will have experience in the software industry, deep understanding of open source software, and strong presentation and communication skills.

BCT Partners - Technical Program Manager

Company: BCT Partners

Location: Washington DC

Posted Nov 16, 2024

BCT is a management consulting firm that solves complex social problems through data analytics and equity-centered solutions. They are looking for a Technical Program Manager to lead and manage project tasks, and the job requires experience working with federal agencies and knowledge of Agile methodologies.

Virtual Infrastructure (Citrix) Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 16, 2024

BAE Systems is a leading defense and aerospace company that offers a range of products and services, including engineering integration and sustainment support for critical military platforms and systems. The company is looking for an experienced Virtual Infrastructure Citrix Systems Engineer to provide engineering support to the virtual infrastructure environment.

24-5006: Technical Writer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 16, 2024

The job posting is for a Technical Writer to support the Business Development team at Navitas, a company that provides digital transformation solutions. The ideal candidate should have technical writing experience, preferably in a business development or proposal environment, and be able to create clear and concise content.

Management Analyst

Company: Barbaricum

Location: Washington DC

Posted Nov 16, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers. They leverage their expertise to transform the way customers approach complex problem sets. The company is seeking a Management Analyst to perform tasks involving analysis and guidance to management.

Sr. UX/UI Designer

Company: BLN24

Location: Washington DC

Posted Nov 16, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Sr UXUI Designer to join their team. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Client Experience Leader, Commercial Risk - Insurance Advisory Solutions

Company: The Baldwin Group

Location: Washington DC

Posted Nov 16, 2024

The Baldwin Group is an award-winning insurance brokerage firm that delivers expertly crafted insurance and risk management strategies to clients. The Client Experience Leader Commercial Risk leads a team of Account Managers, ensuring world-class service to clients and contributing to the overall growth and profitability of the company.

Capital Markets: Transactions Lead

Company: SoFi

Location: Washington DC

Posted Nov 16, 2024

SoFi is seeking a Group Manager to join their Capital Markets team. The role involves overseeing the transaction Capital Markets Structuring and Execution team, working with internal and external parties to execute Capital Markets transactions.

Senior Customer Success Manager

Company: Trellix

Location: Washington DC

Posted Nov 16, 2024

The job description is for a Senior Customer Success Manager at Trellix, a global company redefining the future of cybersecurity. The role involves managing complex customers, ensuring adoption and retention of Trellix products, and driving customer satisfaction and value.

Regional Sales Manager - DOD

Company: WEKA

Location: Washington DC

Posted Nov 17, 2024

WEKA is a pre-IPO growth-stage company that is architecting a new approach to the enterprise data stack. They are hiring a Federal Regional Sales Manager to target Enterprise-level Department of Defense customers.

Senior Manager, Total Rewards

Company: Scout Motors Inc.

Location: Washington DC

Posted Nov 16, 2024

Scout Motors is a company that is revamping the electric pickup truck and rugged SUV market. They are looking for a Sr Manager Total Rewards to develop their total rewards philosophy and manage core compensation and health and wellness benefits programs.

Employee Relations Partner

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 16, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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