Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Chief Engineer

Company: Mint House

Location: Washington DC

Posted Nov 16, 2024

Mint House is a hospitality company that offers apartment-style hotels with modern amenities. They are looking for a Chief Engineer to oversee the maintenance and upkeep of their new building in Washington DC.

Staff Accountant

Company: Pansophic Learning

Location: Washington DC

Posted Nov 16, 2024

The job posting is for an accounting role at a company called INCORP. The job involves maintaining the general ledger, completing state reporting, and assisting with accounting setup. The company is looking for a candidate with a bachelor's degree in accounting, 3 years of experience, and intermediate to advanced skills in Excel and other Microsoft Office applications.

Sr. Digital Marketing Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 16, 2024

Fannie Mae is a company that offers flexible work arrangements and a diverse and inclusive workplace. The company is looking for a Senior Digital Marketing Associate to contribute to the development and advancement of digital marketing strategy.

Senior Associate Data Engineer- Azure Databricks Developer

Company: Publicis Groupe

Location: Washington DC

Posted Nov 16, 2024

Publicis Sapient is a global digital transformation partner looking for a Senior Associate Data Engineer Azure to lead and deliver technical solutions for large-scale digital transformation projects.

Senior Software Engineer (ColdFusion)- Remote

Company: M3USA

Location: Washington DC

Posted Nov 16, 2024

M3 USA is a company that offers digital solutions in healthcare, with a mission to utilize the internet for a healthier world. They are hiring a Senior Software Engineer in ColdFusion to join their team, with a job description that includes developing internal and external data-driven web-based applications, maintaining current documentation, and troubleshooting issues.

Compensation Lead

Company: Red River

Location: Washington DC

Posted Nov 16, 2024

Red River is seeking a Compensation Lead to join their Total Rewards and HR Operations team. The ideal candidate is a strategic thinker with strong analytical skills and excellent communication skills. The Compensation Lead would own compensation and incentive programs, develop and implement comprehensive programs, and ensure compliance with Federal, state, and local laws.

Program/Project Manager - Junior

Company: Syms Strategic Group, LLC (SSG)

Location: Washington DC

Posted Nov 16, 2024

The job posting is seeking a Program/Project Manager for the VA Acquisition Academy. The job requires experience in project management, communication, and problem-solving. The company is an equal opportunity employer and offers a remote position with potential travel.

Portfolio Role: Public Relations Manager

Company: BITKRAFT Ventures

Location: Washington DC

Posted Nov 16, 2024

BITKRAFT Ventures is a venture capital firm that focuses on empowering early-stage founders to actualize their creative vision. They have a diverse global portfolio of startups and are looking for a PR Manager to join their team.

2025 Trajectory Graduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 16, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and is hiring a Trajectory Optimization Graduate Intern.

Senior Data Engineer (Remote)

Company: M3USA

Location: Washington DC

Posted Nov 16, 2024

M3 USA is a company that offers digital solutions in healthcare, with a mission to utilize the internet for a healthier world. They are hiring a Senior Data Engineer to join their data engineering team, with a focus on building and maintaining robust data pipelines.

Portfolio Role: Community Manager

Company: BITKRAFT Ventures

Location: Washington DC

Posted Nov 16, 2024

BITKRAFT Ventures is a gaming-focused venture capital firm that empowers early-stage founders to actualize their creative vision. They are looking for a passionate Community Manager to join their team, responsible for maintaining a direct line of communication between players and the development team.

Director of Strategic Growth

Company: NavAide

Location: Washington DC

Posted Nov 16, 2024

The job summary describes a role for a Director of Strategic Growth, responsible for leading growth initiatives across the organization, identifying and executing strategies to expand the company's presence in the Department of Defense and other government sectors.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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