Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Vulnerability Management Engineer

Company: Fiserv

Location: Washington DC

Posted Nov 15, 2024

Fiserv is a global leader in payments and financial technology, seeking a Senior Vulnerability Management Engineer to work on vulnerability scans, analysis, and reporting. The job requires 3+ years of experience with vulnerability management tools and a strong technical background.

Finance Manager, Revenue & Commercial Analysis

Company: 3E

Location: Washington DC

Posted Nov 15, 2024

3E is a mission-driven company providing data analytics and software solutions for workplace and chemical safety, product stewardship, and sustainability. They are looking for a Finance Manager to join their team and drive profitable growth.

Staff Software Engineer – IaaS (Cluster Management – Day 2 Tools) (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 15, 2024

GEICO is seeking a Staff Software Engineer to drive insurance business transformation, building high-performance platforms and applications. The ideal candidate has strong technical expertise in software engineering, containers, and Kubernetes, with proficiency in OpenStack IaaS platform.

Senior Front-End Engineer, Identity

Company: The Washington Post

Location: Washington DC

Posted Nov 15, 2024

The job description is for a senior frontend software engineer to develop and enhance user and user data management experiences. The role requires analyzing business needs, gathering requirements, and developing features. The team is within the Monetization engineering organization that focuses on generating revenue through various channels.

Senior Solutions Architect - Finance Data Systems (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 15, 2024

GEICO is seeking experienced Finance Data specialists to provide expertise and guidance in supporting the build out of a Finance data lake. The Senior Solutions Architect will report to the Senior Director of Finance Technologies and will provide solutions on how to build out maintain and support a Finance Data repository to support FPampA processing and analytics.

Engineer II - Java (Remote)

Company: GEICO

Location: Washington DC

Posted Nov 15, 2024

The job posting is for an Engineer II position at GEICO, requiring experience in software development, architecture, and design. The job involves designing and building scalable systems, collaborating with peers, and utilizing various programming languages and tools. The company offers a competitive salary range, benefits, and a total rewards program.

Finance - Accounting - Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Nov 15, 2024

Fannie Mae is a company that helps make a home a possibility for millions of homeowners and renters. The company is looking for a Finance and Accounting Associate to join their team, who will assist in analyzing business transactions and financial information. The role offers flexibility and the opportunity to make a difference in the housing industry.

Director, Data Science Division (Remote, US)

Company: ICA, Inc.

Location: Washington DC

Posted Nov 15, 2024

International Consulting Associates Inc is a rapidly growing company located in the DCMetro area. They offer a range of management solutions and technical services on domestic and international programs. They are results-focused and have a proven track record supporting federal agencies and large government services primes in three main areas: Research and Data Analysis, Advanced Data Science, and Strategic Services. They are looking for a Director of Data Science to join their growing team.

Penetration Tester

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a Web App Penetration Tester to support a DHS customer. The responsibilities include knowledge of penetration testing best practices, experience conducting penetration testing, and providing expert level guidance to the customer. The qualifications include a bachelor's degree, 8+ years of professional experience, and specific security clearance requirements.

Finance Technology - SDET - Senior Associate

Company: Fannie Mae

Location: Washington DC

Posted Nov 15, 2024

Fannie Mae is a company that helps make a home a possibility for millions of homeowners and renters. The company is looking for a Software Developer Engineer in Test to join their team. The role will involve designing, developing, and testing automation tools and frameworks, as well as working with the engineering and product teams to design automated test methodologies.

Technical Writer

Company: Radiant Digital

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a detail-oriented Technical Writer with MSBI Clearance to join a team. The ideal candidate will have experience in creating technical documentation and working with engineers, analysts, and stakeholders. The job offers a competitive salary, benefits, and professional development opportunities.

Records and Information Management (RIM) Trainer

Company: Savan Group

Location: Washington DC

Posted Nov 15, 2024

The job posting is seeking a RIM Trainer to support the design and implementation of records management training for federal clients. The role requires a strong understanding of records management policies, procedures, and artifacts, as well as the ability to communicate compliance requirements and best practices. The job also involves designing and developing training materials, collaborating with subject matter experts, and delivering training in various formats.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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