Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Junior Counselor, DC: 2023-3009

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 15, 2024

Headfirst Summer Camp is seeking dedicated and flexible Junior Counselors for their team. The role involves co-leading groups of 12-20 campers, teaching pre-written curriculum, and implementing safety protocols. Counselors will also assist in various roles, such as camper buddies, delivery persons, and assistants to camp leaders. The job requires being at least 16 years old, able to work in hot and outdoor environments, and lift up to 30 pounds occasionally. Headfirst values diversity and inclusivity, encouraging underrepresented individuals to apply.

Data Warehouse Lead

Company: Leidos

Location: Washington, DC

Posted Oct 15, 2024

Leidos National Security Sector is seeking an experienced Data Warehouse Lead to lead a team in designing, developing, and implementing a new data warehouse for an Intelligence Community customer. The role involves leading the team in creating a centralized repository for cross-contextual business analytics, utilizing cutting-edge technologies, and collaborating with stakeholders to understand analytical needs. The ideal candidate should have a strong background in Java, SQL, Oracle, data modeling, and ETL processes, along with experience in managing a technical team through a government ATO process.

Government Capture Management Specialist

Company: Moody's

Location: Washington, DC

Posted Oct 15, 2024

Moody's, a global integrated risk assessment firm, is seeking a passionate sales professional with a strong business development mindset and understanding of data solutions, software analytics, and financial services industries. The role involves expanding Moody's Capture Management capabilities, identifying and pursuing opportunities in the Public Sector segment, and supporting strategic business development priorities. Responsibilities include conducting research and analysis, assessing client needs, leading proposal submissions, and representing the company at events. The position requires a Bachelor's degree, strong analytical skills, and the ability to work in a fast-paced environment. The anticipated hiring base salary range is $92,000 to $115,000, with eligibility for incentive compensation and a competitive benefits package.

Senior Fraud Analyst

Company: Robinhood

Location: Washington DC

Posted Oct 15, 2024

Robinhood is seeking a Senior Fraud Analyst to join their Credit Card Fraud and Risk team. The role involves developing rules and policies for fraud detection, prevention, and loss mitigation, as well as designing and interpreting randomized testing frameworks. The company offers a competitive compensation structure, paid health insurance, and a lively office environment.

Junior System Accountant - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Oct 15, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a professional with a TS/SCI security clearance and a degree in Accounting, Business, Finance, or a related field. The role involves performing IT audit readiness, access controls, and internal controls, as well as advising clients on technical accounting and internal controls matters. The team focuses on helping clients manage financial risks and achieve their finance transformation goals. The wage range for this role is $76,725 to $127,875, and Deloitte offers a variety of benefits and professional development opportunities.

Programmer Intern, Summer 2025

Company: BAE Systems

Location: Washington DC

Posted Oct 15, 2024

The job description is for a Programmer Intern position at BAE Systems, where you will work on impactful projects, engage in career development opportunities, and network with business leaders. The company is seeking a driven individual with a passion for learning, teamwork, and problem-solving. The job requires a strong educational background in computer science, experience with Java, and excellent communication skills.

Associate Appian Developer (Entry-Level)

Company: Appian Corporation

Location: Washington DC

Posted Oct 15, 2024

Appian is a software company that values respect, passion, and innovation. They offer a wide range of growth and development opportunities, a strong community, and a commitment to inclusivity. The company is looking for an Associate Application Engineer to develop large-scale applications that support internal employees around the world.

Deal Manager

Company: Merlin International

Location: Washington DC

Posted Oct 15, 2024

The job description is for a Deal Manager at Merlin, responsible for managing the end-to-end sales renewal process, supporting Sales Team development activities, and delivering high-quality, timely, and compliant offerings to customers. The role requires strong time management, attention to detail, and effective communication skills, as well as experience with Excel and a proactive approach.

Senior Director, Consumer Product Marketing

Company: Upside

Location: Washington DC

Posted Oct 15, 2024

Upside is a company that helps brick-and-mortar businesses earn more cashback and provides a platform for customers to earn rewards. They are looking for a Head of Product Marketing and Growth Marketing to drive consumer product adoption and revenue growth.

Washington National Tax - Passthroughs - Manager

Company: Deloitte

Location: Washington, DC

Posted Oct 15, 2024

Deloitte's Washington National Tax (WNT) Passthroughs Group is seeking an experienced tax professional for a manager role. The successful candidate will collaborate with leading tax experts, consult with clients throughout the transaction cycle, and engage in legal research and drafting of tax opinion letters. The team, composed of professionals with extensive experience in private practice and public accounting, offers a supportive culture that emphasizes professional development and collaboration. Qualifications include 5+ years of taxation experience, a relevant degree, and one of the following accreditations: CPA, licensed attorney, or Enrolled Agent. The role requires US Tax professionals to co-locate in person 2-3 days per week and involves 10-20% travel. The compensation range is $132,930 to $246,870.

Senior Digital and Campaign Manager

Company: Microstrategy

Location: Washington DC

Posted Oct 15, 2024

MicroStrategy is a company that is transforming organizations into intelligent enterprises through data-driven innovation. They are a market leader in enterprise analytics and mobility software, and are also leading a shift in how companies approach their treasury reserve strategy by adopting Bitcoin. The company values innovation, agility, and teamwork, and is seeking a Senior Digital Campaign Manager to drive the management and execution of their integrated campaign efforts.

Senior Engineer, Platform

Company: ATPCO

Location: Washington DC

Posted Oct 15, 2024

The job description is for a Senior Platform Engineer to lead the development and optimization of AWS cloud infrastructure. The role requires expertise in cloud technologies, particularly AWS, and experience in leading complex projects and teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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