Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Solutions Architect Sr.

Company: CGI

Location: Washington, DC

Posted Oct 04, 2024

CGI Federal is seeking a Senior Solutions Architect with active Top-Secret clearance for a large federal government project. The role involves technology thought leadership, hands-on expertise, and shaping the solutions roadmap. The ideal candidate should have a strong passion for leveraging technology to deliver business outcomes, mentor team members, and collaborate with senior architects. The position can be based in Washington DC or Huntsville, AL. Required qualifications include a Bachelor's degree, 8+ years of experience as a Senior-level Solutions Architect, and proficiency in various technologies such as .NET, C#, Oracle, API Architecture, and more. US Citizenship is required for this government contract position.

Application & Product Security Engineer V

Company: ID.me

Location: Washington DC

Posted Oct 04, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. They have received numerous awards and have a robust identity network. The company is looking for an Application and Product Security Engineer V to join their rapidly growing security team.

DARPA Naval Architect/Marine Engineer

Company: Amentum

Location: Washington DC

Posted Oct 04, 2024

Amentum is seeking a highly competent Naval Architect to support DARPA in formulating, monitoring, and transitioning advanced research and development programs to the US military. The candidate will serve as the primary support contractor interface and interact with DARPA leadership, performers, and research communities.

Sr. Product Analyst - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 04, 2024

Fannie Mae is seeking a Sr. Product Analyst with at least 2 years of related experience. The role involves supporting the product lifecycle, providing tactical support, collaborating with the team in assessing product needs, and managing plans, issues, and risks for products. The successful candidate will gather information about new or existing products, assess their current state, contribute to product design, development, testing, and evaluation, and support multiple internal groups. The position requires strong accounting skills, data acumen, critical thinking, and analytical skills. Familiarity with Workday Reporting Tools, Workday Prism Analytics, SQL, TOAD SQL, SharePoint, Excel, Microsoft Teams, Microsoft Project, and JIRA is preferred. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Neurosurgeon

Company: Commonspirit Health

Location: Tacoma, Washington

Posted Oct 04, 2024

Virginia Mason Franciscan Health is seeking an experienced Neurosurgeon to join their team in Tacoma, Washington. The successful candidate will provide clinical and surgical care for spinal and cranial conditions, with a focus on spinal conditions. They will also support program development, quality care, and a culture of engagement, well-being, diversity, equity, and inclusion. The practice has strong relationships with community orthopedic spine surgeons and the neurosurgery team at Virginia Mason Medical Center in Seattle.

(Sales Associate, Full -Time) Editor, Washington DC

Company: Glossier

Location: Washington, DC

Posted Oct 04, 2024

Glossier is a beauty company that prioritizes community engagement and inclusivity. As an Editor, you will be a customer experience expert, trained in all aspects of store operations. Your role involves creating memorable experiences, nurturing customer relationships, and collaborating with the team. You will also ensure operational excellence, adhering to safety standards and managing inventory. The ideal candidate has 2+ years of customer service experience, preferably in retail or hospitality, and a passion for creating meaningful interactions.

Senior Mechanical (Marine) Engineer

Company: Amentum

Location: Washington DC

Posted Oct 04, 2024

Amentum is seeking qualified Sr Mechanical Marine Engineers to support a NAVSEA Contract. The job requires 10 years of experience and a Bachelor's Degree in Mechanical Engineering. The company is proud to be an Equal Opportunity Employer.

Patient Care Technician/OSC

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 04, 2024

The job involves maintaining a clean and safe environment for patients and healthcare team members, transporting patients and equipment, and providing environmental sanitation. Essential responsibilities include transporting specimens, cleaning operating rooms, and preparing patients for surgery. The role also involves ancillary support such as testing and recording results, managing inventory, and restocking supplies. Basic qualifications include a high school diploma, a Nursing Assistant Certificate (Washington), and Basic Life Support certification. Two years of hospital experience is preferred.

Senior Information Security Architect

Company: Bank of America

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking a Senior Information Security Architect to join the Business Information Security Officer's (BISO) - Secure Solutions Design team. The role involves working closely with line of business technical and project teams to deliver strategic projects, participating in the development of system architectures, and conducting security and business information flow studies. The ideal candidate should have expertise in creating and reviewing technical diagrams, threat modeling using STRIDE methodology, and experience with various enterprise technology domains. The role requires strong communication, writing, and presentation skills, and is eligible for industry-leading benefits and a discretionary incentive plan.

Network Engineer II

Company: Astreya

Location: Washington DC

Posted Oct 04, 2024

The job description outlines the responsibilities and qualifications for a Network Engineer II position at Astreya. The role involves installing, configuring, and maintaining network hosts and services, troubleshooting issues, and working with vendors. The job requires a bachelor's degree and 2-5 years of experience. The company offers comprehensive benefits and a salary range of $70,300 to $111,000.

Café Ambassador - D.C. Area

Company: Capital One

Location: Washington, DC

Posted Oct 04, 2024

Capital One is seeking a Café Ambassador to join their team in Washington, D.C. The role involves introducing customers to Capital One's services, creating memorable experiences, and driving brand awareness. The position offers opportunities for personal and professional growth, along with a comprehensive benefits package. The ideal candidate is an outgoing, self-driven individual with strong communication skills and at least 1 year of retail, sales, or customer service experience.

Patient Care Technician/OSC

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 04, 2024

The job description outlines the responsibilities of a Patient Care Technician On-Call for Bellevue, who is an unlicensed caregiver maintaining a safe and clean environment for patients and healthcare team members. Key duties include transporting patients and equipment, providing environmental sanitation, preparing operating rooms, and assisting with surgical procedures. The role also involves ancillary support tasks like testing and recording results, managing inventory, and rotating expired supplies. Basic qualifications include a high school diploma or GED, a Nursing Assistant Certificate (Washington), and Basic Life Support certification. Two years of hospital experience is preferred.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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