Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Diversion Specialist

Company: DaVita

Location: Washington, DC

Posted Oct 04, 2024

DaVita, the nation's largest independent provider of kidney dialysis, is seeking a Diversion Specialist for its Patient Pathways team. The role involves serving as a liaison between patients, physicians, hospitals, clinics, and healthcare insurance providers, providing patient education, and managing avoidance of admissions through the Emergency Department. The position requires strong communication skills, organizational abilities, and knowledge of medical terminology. A Bachelor's Degree in social work, nursing, or related field is preferred. The role offers a competitive total rewards package, including a 401k match, healthcare coverage, and a broad range of other benefits.

Underwriting Consultant (Technology)

Company: CNA

Location: Washington DC

Posted Oct 04, 2024

The job description is for an Underwriter position at CNA, a company that offers a clear vision for career growth, leadership, and a culture that values employee abilities. The role involves using technical skills to provide insurance solutions, managing a portfolio, and building relationships with producers.

Senior Corporate Counsel, Employment Law - Chevy Chase, MD (HYBRID)

Company: GEICO

Location: Washington DC

Posted Oct 04, 2024

GEICO is seeking an experienced employment lawyer to join its inhouse Legal department. The role will provide legal advice and counsel on a broad range of employment law matters, including hiring process, compensation, employee relations, and more.

Navy HR and Pay systems SME #24317

Company: Aeyon

Location: Washington DC

Posted Oct 04, 2024

The job description is for a candidate to support the delivery of a single integrated personnel and pay system for the Department of the Navy. The candidate should have knowledge of Navy manpower systems data and processes, and experience in implementing business solutions in support of digital transformation initiatives. The duties include defining procedures, developing performance objectives, and having a secret clearance.

Senior Director, Global News and Journalism Business Information Security Office

Company: Warner Bros. Discovery

Location: Washington DC

Posted Oct 04, 2024

The text describes a job opportunity at Warner Bros Discovery, highlighting the company's commitment to diversity, inclusion, and employee well-being. The role involves leading the global news and journalism business information security office, ensuring the security of technical and digital operations, and promoting a culture of security awareness and accountability.

Info Security Controls Specialist

Company: Bank of America

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking an Info Security Controls Specialist for their Process Excellence organization. The role involves process analysis, improvement, and governance, contributing to the organization's strategic direction and cultural shift towards operational excellence. The ideal candidate will have prior experience in information security, strong analytical skills, and the ability to work in a global environment. The position offers a competitive salary range of $76,500.00 - $136,400.00 per year, along with benefits and potential discretionary incentives.

Software Developer

Company: Crown Consulting, Inc.

Location: Washington DC

Posted Oct 04, 2024

Crown is looking for a Software Developer to support a Government client in the implementation of the Electronic Information Display System EIDS. The job requires expertise in integrating GlusterFS, container development using Docker, and experience with various technologies such as Angular, Java, and Postgres SQL. The company offers great benefits and is committed to hiring and retaining a diverse workforce.

Security Software Engineer II (Blue Team)

Company: SpaceX

Location: Washington DC

Posted Oct 04, 2024

SpaceX is hiring a security engineer to join the security engineering team to help protect and drive the SpaceX mission. The role will focus on building innovative security solutions to protect against threats to our rockets, spacecraft, and global satellite internet constellation Starlink.

Site Manager - Office Services

Company: Epiq

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Site Manager position at Epiq, a company that values its employees and provides opportunities for growth and development. The role involves overseeing daily operations, providing excellent client service, and recruiting and training employees.

Senior Analyst - Software Supply Chain Specialist

Company: Exiger

Location: Washington DC

Posted Oct 04, 2024

Exiger Government Solutions is seeking a Senior Software Supply Chain Analyst to support the development and implementation of a cyber supply chain risk and Software Bills of Materials SBOM program. The role involves analyzing software products and their risks, preparing comprehensive reports, and identifying processes suitable for automation.

Software Engineer

Company: CGI

Location: Washington, DC

Posted Oct 04, 2024

CGI Federal is seeking a Software Engineer with active Top-Secret clearance for a project in Washington, DC or Huntsville, AL. The role involves working in an agile environment, collaborating with scrum teams, understanding requirements, conducting unit testing, deploying code, and engaging with clients. The ideal candidate should have a Bachelor's degree in software development, Agile/Scrum methodologies, and 3-5 years of software engineering experience. Proficiency in Python is a plus. CGI offers competitive compensation, comprehensive insurance, 401(k) matching, paid time off, and more. US Citizenship is required.

Platform Systems Engineering Manager

Company: NIH-NCBI

Location: Washington DC

Posted Oct 04, 2024

Black Canyon Consulting is seeking a Platform Systems Engineering Manager to support the National Center for Biotechnology Information (NCBI) at the National Library of Medicine. The role involves developing and maintaining a DataOps platform, managing a team, and ensuring compliance with federal regulations. The job requires project and product management skills, coding skills, and experience with cloud services and data processing applications.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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