Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Back End Engineer

Company: The Washington Post

Location: Washington DC

Posted Oct 03, 2024

The Washington Post is hiring a Senior Back End Engineer to focus on building and supporting internal and externally facing systems. The role requires a self-driven engineer with a commitment to innovate with high-quality work, and offers opportunities to work on multiple projects and deliver a variety of features and services.

Associate Modeling and Simulation Systems Engineer

Company: Boeing

Location: Washington DC

Posted Oct 03, 2024

Boeing is looking for an Associate System Requirements and Architecture Engineer to work on innovative technologies and projects. The job requires a Bachelor's degree in engineering or a related field and 1+ years of experience in system design, modeling, and simulation.

Firmwide Outsourced Solutions and Managed Services Director, Services / Business Architect - Location Flexible

Company: RSM US LLP

Location: Washington DC

Posted Oct 03, 2024

RSM is a leading provider of professional services, seeking a highly skilled Services Architect to design and implement managed service solutions for public accounting clients.

Executive, Government Relations Tax Leader

Company: GE Aerospace

Location: Washington DC

Posted Oct 03, 2024

The job description is for a Government Relations role at GE Aerospace, requiring 15+ years of experience in government affairs and public policy. The successful candidate will have established federal relationships, significant experience in advancing initiatives, and strong communication skills.

Senior Events Associate

Company: CoStar Group

Location: Washington DC

Posted Oct 03, 2024

CoStar Group is a leading global provider of commercial and residential real estate information analytics and online marketplaces. The company is looking for a Senior Events Associate to support and execute public facing and internal events.

Consulting, Specialist Senior

Company: Deloitte

Location: Washington, DC

Posted Oct 03, 2024

Deloitte Consulting LLP is seeking a Consulting, Specialist Senior in Washington, DC and various unanticipated Deloitte office locations and client sites nationally. The role involves enabling end-to-end journey from On-Premise to Cloud, performing design and development within focus areas like Cloud messaging, ground-to-Cloud connectivity, Cloud Strategy, Operating Model Transformation, Cloud Development, Cloud Integration and Application Programming Interfaces (APIs), Cloud Migration, Cloud Infrastructure and Engineering, and Cloud Managed Services. The role also includes driving aspects of the full Software Development Life Cycle (SDLC), designing and developing data governance standards, roles and responsibilities, and performing assessments of existing information systems. The position requires a Bachelor's degree or foreign equivalent in Business Administration, any STEM field, or a related field, and 2 years of related work experience in the job offered or in a related occupation.

US Corrosion Management - Integrity Threat Engineer

Company: TC Energy

Location: Washington DC

Posted Oct 03, 2024

TC Energy is a leading energy infrastructure company in North America, seeking a Integrity Threat Engineer to develop and optimize pipeline integrity programs. The ideal candidate will have a proven track record of exceptional performance and impactful leadership qualities.

Manager, Cyber Threat Researcher, Cyber Intelligence

Company: Capital One

Location: Washington DC

Posted Oct 03, 2024

Capital One is looking for a Cyber Threat Researcher to leverage cyber threat intelligence for good. The role involves creating mechanisms to combine detection signals, maintaining expertise of the current cyber threat landscape, and building productive relationships with internal teams.

Senior Director, Early-Stage Development

Company: Sol Systems

Location: Washington DC

Posted Oct 03, 2024

Sol Systems is seeking a Senior Director of EarlyStage Development to lead a team in securing site control and developing utility scale solar and battery projects. The company is a leading solar energy firm dedicated to building a more sustainable future.

Government Business Development Intern

Company: REGENT

Location: Washington DC

Posted Oct 03, 2024

REGENT is building an electric flying machine that will transport commercial passengers. They are actively hiring interns and have over $9B in provisional orders. The company is seeking a Government Relations Business Development Intern to support government partnerships.

Platinion IT Architect

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 03, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, technology, and design. Founded in 1963, BCG has a long history of pioneering business strategy and now focuses on transformational approaches that benefit all stakeholders. The firm employs diverse, global teams with deep industry and functional expertise, delivering solutions through management consulting, technology, and design. BCG Platinion, a subsidiary launched in 2000, adds deep technical expertise to BCG's capabilities. As an IT Consultant at BCG Platinion, you'll collaborate on interdisciplinary teams to develop leading IT concepts and architectural solutions, applying your technical know-how and understanding of business contexts. The role requires superior technical knowledge, engineering rigor, and creative problem-solving skills. BCG offers competitive compensation, benefits, and opportunities for career growth and impact on business and society.

Senior Manager, Business Development – KI Concerts: 2024-3208

Company: The Headfirst Companies

Location: Washington, DC

Posted Oct 03, 2024

The Sr. Manager, Business Development for KI Concerts is responsible for developing relationships with ensemble Directors, creating customized experiences, and implementing sales strategies. The role requires a strong sales and musical background, excellent communication skills, and understanding of international travel destinations. The individual will lead generation, build proposals, and provide exceptional customer service. They will collaborate with cross-functional teams and serve as a subject matter expert in music for the KI team.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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