Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Product Owner - MV - 38146

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 02, 2024

Enlighten, a HII company, is seeking an experienced Product Owner with a Secret clearance. The role involves supporting operations, contributing to growth strategy, and providing project management and DevSecOps support. Key responsibilities include establishing relationships with government customers, developing marketing plans, and identifying new market opportunities. The ideal candidate should have a B.A. in Business or a related field, with a minimum of 10 years of experience in DoD cyber, agile development, and/or big data. Strong computer skills, interpersonal skills, and the ability to travel up to 50% are required. Experience with Software Engineering, Cloud Technologies, and Cyber Security is desired but not required.

Software Engineer III

Company: SimIS Inc.

Location: Washington DC

Posted Oct 02, 2024

SimIS Inc is a Veteran Owned Small Business that models future environments and secures the enterprise. They are recruiting for a Software Engineer III position with experience in web protocols, APIs, and modern software development processes.

Senior Ruby Developer

Company: Excella

Location: Washington DC

Posted Oct 02, 2024

Excella is a leading provider of Agile software development and data analytics solutions. They offer a range of benefits, including flexible work-life balance, top-of-industry medical and dental benefits, and opportunities for professional development. The company is committed to diversity and inclusion, and provides resources to support employee wellbeing and career growth.

SCA-R NSS

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Oct 02, 2024

The job posting is seeking a Security Control Assessor to execute in-depth security control assessments for National Security Systems, develop and maintain formal documentation, and provide detailed cybersecurity risk recommendations.

Associate Sales Representative - Washington D.C./Northern VA - Interventional Spine

Company: Stryker

Location: Washington, DC

Posted Oct 02, 2024

Stryker is seeking an Interventional Spine Associate Sales Representative. The role involves promoting and selling Stryker's Interventional Spine products, conducting product evaluations, and providing excellent customer service. The ideal candidate is a challenger, team player, charismatic networker, strategic closer, customer-oriented achiever, and game changer. The job requires a Bachelor's Degree, 1-2 years of medical sales experience, and the ability to travel up to 20%. Stryker offers comprehensive benefits and a competitive work environment.

Cloud Engineer

Company: BCMC

Location: Washington DC

Posted Oct 02, 2024

BCMC is seeking expert level Cloud Engineers to design and develop cloud-centric architectures and environments. The position requires experience in automation, orchestration, and cybersecurity, with a focus on agile development and DevOps principles.

CW Cyber Security Engineer

Company: TIAA

Location: Washington, DC

Posted Oct 02, 2024

TIAA is seeking a Senior Information Security Engineer for a 18-month engagement, with potential extension. The role involves collaborating with various teams to design, implement, and maintain solutions for identity and access management. Key responsibilities include contributing to design and troubleshooting sessions, reviewing business requirements, developing and maintaining security solutions, and ensuring compliance with organizational standards. The ideal candidate should have 3+ years of experience with Identity & Access Management solutions, experience in a regulated industry, and proficiency in Java, REST, Python, SQL, or other scripting/programming languages.

Principal CAT Automation Developer (Engineer Software Quality 4) - 3846

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 02, 2024

HII is seeking a Principal Test Automation Developer for the USPS Postal Service Headquarters in Washington, DC. The role involves designing and developing test automation scripts, working with business analysts, and maintaining production systems. The ideal candidate should have advanced knowledge in automation test tools, proficiency in Core Java, Selenium, UFT, and ALM, and experience in Agile software development. Familiarity with VersionOne, task-tracking tools, and mailing industry data exchange standards is preferred.

Federal - Full Stack Developer (Charlottesville)

Company: Accenture Federal Services

Location: Washington, DC

Posted Oct 02, 2024

Accenture Federal Services is seeking a Data Engineer with 2 years of full-stack development experience. The role involves designing and implementing distributed, cloud-native data pipelines, supporting next-generation defense and intelligence operations, and collaborating with analysts to create solutions. The company values diversity and inclusion, and the position requires US citizenship. The job involves creating deployable web applications, integrating external datasets, and developing processes for testing and maintaining applications.

Senior Cyber Security Operations Center (CSOC) Analyst - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 02, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection policies and content assurance protocols. The CSOC team, part of USDS, is responsible for 24x7 monitoring of security-related information sources to manage incidents related to cyber, privacy, and data protection. The Senior CSOC Analyst will participate in incident response activities, conduct technical analysis, and identify major threats targeting TikTok users or utilizing company infrastructure.

Platinion Enterprise Solutions Manager

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 02, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, digital transformation, and technology. Founded in 1963, BCG has a long history of pioneering in business strategy and now works closely with clients to drive positive societal impact. The firm's diverse, global teams bring deep industry expertise and a range of perspectives to question the status quo and spark change. BCG Platinion, a subsidiary launched in 2000, adds deep technical expertise to BCG's capabilities, focusing on areas like Architecture, Cybersecurity, Digital Transformation, and Enterprise Application. BCG Platinion's New York-based North American team, established in 2014, acquired MAYA Design in 2017 to enhance its technology and design capabilities. The firm supports clients' total digital transformation through technology, design, cybersecurity, and risk management. BCG Platinion's Enterprise Solutions team are collaborative, agile, comfortable with ambiguity, technical experts, change agents, and influencers. They manage large-scale ERP projects, restructure business and IT processes, and support IT functions during mergers and acquisitions. The role requires a Bachelor's or Master's degree, 6+ years of IT/ERP consulting experience, and expertise in systems like SAP, Salesforce, Oracle, Workday, etc.

Marketing Specialist

Company: BLN24

Location: Washington DC

Posted Oct 02, 2024

BLN24 is a digital creative agency that supports the US Federal Government. They are looking for a Marketing Specialist to join their team. The company offers competitive benefits, flexibility, and opportunities for growth and development.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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