Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Sr Group Product Manager - Growth Platform

Company: Kraken

Location: Remote

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support, and are committed to diversity and equal opportunity.

Business Operations Principal - Pro

Company: Kraken

Location: Remote

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating the global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The company is fully remote with a diverse global workforce.

Senior Solutions Engineer

Company: Grafana Labs

Location: Remote

Posted Dec 06, 2025

The job posting describes an exciting opportunity to join a high-growth technology startup as a Commercial Solutions Engineer. The role involves educating customers, partnering with the sales team, delivering technical presentations, and providing feedback to product management and engineering. The ideal candidate should have extensive technical presales experience, be fluent in English and Spanish, and possess strong communication and problem-solving skills.

Embedded Linux Field Engineer for Devices/IoT

Company: Canonical

Location: Remote

Posted Dec 06, 2025

Canonical seeks an Embedded Linux Field Engineer to expand in IoT and industrial sectors. The role involves customer engagement, solution development, and requires Linux expertise. Benefits include remote work, travel, and professional growth.

Account Executive Sales Careers at Xplor Technologies

Company: Xplor

Location: Remote

Posted Dec 06, 2025

Xplor is a company that provides cloud-based technology solutions to small and medium-sized businesses, helping them manage their operations and grow. They offer intuitive software and payment processing platforms for industries like fitness, wellness, and field services. Xplor values diversity, innovation, and making a positive impact on people's lives.

MLOps Field Engineer

Company: Canonical

Location: Remote

Posted Dec 06, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is hiring an MLOps Field Engineer to help global companies embrace AIML using the latest open source capabilities on public and private cloud infrastructure. The role involves designing ML architectures, solving customer problems, and working closely with enterprise sales leads.

Product Designer - Developer Tools

Company: Figma

Location: Remote

Posted Dec 06, 2025

Figma is seeking a Product Designer to lead design for Dev Tools, a major initiative. The role involves focusing on the developer experience, working cross-functionally, and contributing to product strategy. Projects include improving workflows, connecting design systems to code components, enhancing tooling for developers, exploring AI technologies, and shaping the future vision. The ideal candidate has 3+ years of product design experience, familiarity with Figma and development tools, excellent communication skills, and a passion for learning.

Analytics Engineer 5 - Member Insights Engineering

Company: Netflix

Location: Remote

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on using data to improve subscriber experiences and drive higher-quality viewing and discovery. The Analytics Engineer role involves developing data pipelines, tools, and products to make insights about subscribers widely available across the company, in partnership with various teams.

Regional Vice President of Sales

Company: Hightouch

Location: Remote

Posted Dec 06, 2025

The role is for a Founding APAC Sales Leader to establish and grow Enterprise and MidMarket sales teams across the Asia-Pacific region. The ideal candidate should have 5+ years of software sales leadership experience, proven success selling into multiple APAC markets, and expertise in building and motivating sales teams. Responsibilities include consistently helping the team meet or exceed quota, building and scaling a team of Account Executives, serving as a mentor leader or coach, providing feedback to the executive team, and building strong collaborative relationships with other teams.

Software Engineer 5 - TV Release Quality

Company: Netflix

Location: Remote

Posted Dec 06, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Senior Software Engineer to join the TV Release Quality team, which focuses on assessing and communicating the quality of the TV streaming application. The role involves collaborating with talented colleagues, building tools to streamline testing and releasing TVUI code, and continuously learning in a fast-evolving ecosystem.

Senior Product Manager - Workers’ Compensation Solutions

Company: Gradient AI

Location: Remote

Posted Dec 06, 2025

Gradient AI is a fast-growing company revolutionizing Group Health and PampC insurance with AI-powered solutions. They are seeking a Senior Product Manager with deep insurance domain knowledge and technical fluency to lead product strategy and execution for claims tools across multiple PampC lines. The role offers a fun startup culture, generous benefits, and opportunities for growth.

Product Manager - Cloud

Company: Canonical

Location: Remote

Posted Dec 06, 2025

Canonical promotes its leadership in open source software and cloud-native solutions, highlighting products like Ubuntu and Juju. The company emphasizes innovation, global collaboration, and opportunities for product managers with technical expertise. It showcases a positive work environment with remote flexibility and growth prospects.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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