Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Performance Marketing Lead

Company: Warp

Location: USA

Posted Dec 05, 2025

This job description outlines a growth leader role focusing on marketing strategies, tech optimization, and compensation details. It emphasizes experience in growth roles, analytical skills, and benefits like equity, healthcare, and flexible work arrangements.

Sr. Engineering Manager: Payments

Company: TrueML

Location: USA

Posted Dec 05, 2025

TrueML is a mission-driven financial software company focused on improving customer experiences through machine learning. The Engineering Manager role involves leading teams, developing secure payment solutions, and collaborating with cross-functional teams. Benefits include remote work, comprehensive insurance, and a supportive inclusive culture.

Engineering Team Lead (Java)

Company: Upwork

Location: Latin America

Posted Dec 05, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and seeks an engineering team lead to manage a team of highly skilled engineers, collaborate across teams, and deliver top-tier products to users. The role requires 8+ years of software development experience, leadership skills, technical expertise in software development life cycle, agile practices, and designing distributed backend systems. Upwork is committed to fostering a diverse and inclusive workforce.

Dell Global Alliance Director

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is seeking a Global Alliances Director to lead the Dell Technologies alliance team globally, with responsibilities including building and owning the alliance strategy, expanding strategic relationships, growing business motions, and managing a team of business development managers. The role offers a distributed work environment, personal learning and development budget, annual compensation review, and other benefits.

Brand Designer

Company: Metalab

Location: North America

Posted Dec 05, 2025

Metalab is seeking a remote Brand Designer with 5+ years of experience to guide brand design processes, create inspiring brands, and collaborate with cross-functional teams. The ideal candidate should be proficient in design tools, comfortable working independently or in a team, and passionate about storytelling and communicating concepts effectively.

Staff Product Designer

Company: Apollo.io

Location: USA

Posted Dec 05, 2025

Apollo.io is hiring a Staff Product Designer to help craft the future of their product. The role involves working with product managers and engineers to brainstorm, build, and validate solutions for complex user problems. The ideal candidate should have 8+ years of experience designing enterprise-level SaaS products, be an expert systems thinker, and have strong design instincts.

Senior Product Designer

Company: Hostaway

Location: EMEA

Posted Dec 05, 2025

Hostaway is a SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships. They are seeking a senior product designer to lead projects from discovery to delivery, collaborating with various teams to deliver user-centered designs. The role offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven culture.

Marketing Manager - Lifecycle

Company: Kraken

Location: Remote

Posted Dec 05, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The company is fully remote with a diverse workforce and values.

Product Designer

Company: Metalab

Location: Europe

Posted Dec 05, 2025

The text is a job description for a Product Designer role at Metalab, a company that designs, builds, and ships products for clients like Slack, Uber, and Coinbase. The role involves collaborating with cross-functional teams, applying design thinking throughout the product lifecycle, and staying up-to-date with design best practices. The company seeks candidates with 3+ years of product design experience, a strong portfolio, and the ability to translate stakeholder goals into intuitive user interfaces.

Country Manager

Company: ViaBill

Location: Remote

Posted Dec 05, 2025

ViaBill seeks a Country Manager for Spain to lead growth, optimize teams, and shape the future of BNPL payments with competitive compensation and global impact.

AI Revenue Operations Analyst

Company: GitLab

Location: Remote

Posted Dec 05, 2025

This job posting describes a remote AI Revenue Operations Analyst role at GitLab, focusing on designing AI-powered automation workflows, integrating LLM APIs, and optimizing revenue processes. The position requires collaboration with IT and revenue teams, with responsibilities spanning technical architecture, vendor management, and measurable business impact. The salary range for U.S. residents is $70,000–$150,000.

Global Payroll Administrator

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems. They offer a distributed work environment, personal development opportunities, and a strong focus on diversity and inclusion. The company is seeking an exceptional payroll administrator to manage global payroll and contractor payments.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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