Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

New Business Commercial Account Executive - Financial Services

Company: GitLab

Location: USA

Posted Dec 05, 2025

The role of a New Business Account Executive at GitLab involves acquiring new logos and expanding market presence in the US. The role requires owning the full sales cycle, building pipeline, executing prospecting activities, and collaborating with various teams. The ideal candidate should have B2B SaaS sales experience, proven track record in greenfield territories, strong discovery and qualification skills, and proficiency with modern sales tech stack.

Principal Software Engineer - Backend Engineering

Company: Red Cell Partners

Location: USA

Posted Dec 05, 2025

Trase Systems, co-founded in 2023 by Joe Laws and Grant Verstandig, is an AI company that empowers enterprise leaders to deploy, manage, and optimize AI solutions. They specialize in bridging the last mile of AI adoption, driving efficiency and cost savings. Trase is a leader in AI Agent innovation and is developing mission-critical agentic applications in industries such as Healthcare, Oil & Gas, and National Security.

Field Marketing Associate

Company: Array

Location: USA

Posted Dec 05, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. The company is remote-first, focused on high-performing individuals, and seeks a Field Marketing Associate to drive top-of-funnel growth and support marketing programs.

Senior DevOps Engineer

Company: SuccessKPI Inc.

Location: USA

Posted Dec 05, 2025

The job description for a Senior DevOps Engineer at SuccessKPI highlights the key responsibilities, required qualifications, and benefits of working for the company. The role involves designing, building, and maintaining cloud-based infrastructure, optimizing CI/CD pipelines, and ensuring automation, reliability, security, and scalability. The company offers a diverse and dynamic culture, opportunities for career growth, and the chance to work with industry experts and leadership to solve customer challenges.

Tax Resolution Specialist

Company: Check

Location: USA

Posted Dec 05, 2025

The company is seeking a Temporary Tax Notice Support Specialist to provide short-term help during a high-volume period. The role involves reviewing tax notices, calling agencies, documenting findings, providing updates, and escalating complex issues. The ideal candidate should be organized, detail-oriented, and comfortable speaking with government agencies.

Solutions Engineer

Company: Grafana Labs

Location: Singapore

Posted Dec 05, 2025

The Commercial Solutions Engineering team at Grafana Labs is a customer-facing product expert team that educates potential and existing customers to ensure their success. The team partners with the Sales team to close opportunities and communicates customer feedback to Product Management and Engineering. The role requires strong communication skills, technical expertise, and a desire to grow technically.

Director of Product - Infrastructure and Developer Productivity

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building an AI-native Digital Experience Platform and seeking a Director of Product Management for Infrastructure and Developer Productivity. The role involves defining strategy, shaping technical roadmaps, leading teams, establishing success metrics, and championing cross-functional collaboration. Webflow values trust, creativity, and equity, and offers benefits like equity, health coverage, family leave, flexible vacation, wellness support, and a 401k match.

AI Engagement Manager

Company: Runway

Location: USA

Posted Dec 05, 2025

The role is for a highly motivated senior IC to work with Runway's biggest partners, including Fortune 100 companies and Hollywood studios. The role involves owning relationships, identifying new opportunities, developing technical understanding, onboarding partners, providing feedback, and analyzing partnership performance. The ideal candidate has 5+ years of experience in customer-facing roles, has led complex implementations of AI solutions, and possesses exceptional communication and technical skills.

Engineering Manager - Integrations

Company: Hostaway

Location: EMEA

Posted Dec 05, 2025

Hostaway is a market-leading SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships with major platforms. They offer a competitive compensation package, 100% remote work, equity, values-driven leadership, professional growth opportunities, annual paid leave, geographic-specific benefits, and a dynamic team culture.

Partner Development Representative (PDR)

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Partner Development Representative to expand their global agency ecosystem and drive incremental revenue across segments. The role involves identifying, qualifying, and activating new partners, building relationships, conducting discovery, educating partners, collaborating on campaigns, tracking metrics, streamlining co-selling, sharing insights, and representing Webflow as a brand ambassador.

Senior Manager - Workplace Technology

Company: Mozilla

Location: USA

Posted Dec 05, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and have over 225 million people using their products each month. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people. The role described is part of the IT Function within the broader Mozilla Infrastructure team, supporting ERP Services, Workplace services, ServiceDesk, and OnPrem DC Services across the organization.

Senior Manager - Workplace Technology

Company: Mozilla

Location: Canada

Posted Dec 05, 2025

Mozilla Corporation, a nonprofit-backed technology company, is seeking a leader for its Workplace Technology team. The role involves leading a team, defining and implementing enterprise service architecture, ensuring operational excellence, managing financial and vendor relationships, and enhancing user experience. The ideal candidate should have extensive experience in workplace technology, strong leadership skills, and a deep understanding of enterprise systems and services.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages