Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Strategic Product Partnerships Manager

Company: HubSpot

Location: Remote

Posted Dec 05, 2025

The Senior Strategic Partnerships Manager role at HubSpot involves building and scaling high-value relationships with strategic partners to drive innovation, growth, and impact across the ecosystem. The role requires strategic thinking, relationship management, and operational excellence, with a focus on partnership strategy, execution, performance, collaboration, and innovation.

Director of Product - New Initiatives

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

Dropbox is seeking a Director of Product to lead a new AI-powered product initiative. The role involves building a product from the ground up, leveraging AI technologies, and driving product-market fit. The ideal candidate should have extensive product leadership experience, strong execution skills, and a passion for Dropbox's mission.

Staff Backend Product Software Engineer, Core Sync

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role of Staff Engineer at Dropbox focuses on shaping the reliability and scalability of the Dropbox Sync system. The position involves partnering with cross-functional teams, driving technical strategy, and mentoring other engineers. The company values simplicity, trust, and customer impact.

Engineering Lead - Machine Learning

Company: HubSpot

Location: Remote

Posted Dec 05, 2025

The AI Platform at HubSpot is responsible for driving key AI features across the company. The AI Excellence Group focuses on building scalable AI solutions that enhance HubSpot's product ecosystem. The role involves leading and mentoring teams, driving technical strategy, fostering collaboration, and partnering with product teams to deliver AI value to customers.

Support Account Manager

Company: Saviynt

Location: Remote

Posted Dec 05, 2025

This job description outlines the role of a Support Account Manager, emphasizing customer support, issue resolution, cross-functional collaboration, and required skills like communication and problem-solving. It highlights responsibilities such as account management, performance monitoring, and proactive engagement with customers.

Backend Engineer Unichain

Company: Uniswap Labs

Location: New York

Posted Dec 05, 2025

Uniswap Labs is seeking a backend engineer to work on ambitious infrastructure challenges for Unichain, their L2 chain purpose-built for liquidity and DeFi. The role involves end-to-end ownership of projects, writing clean Rust code, building and maintaining reliable infrastructure, and collaborating cross-functionally to solve complex problems.

Software Engineer (UI)

Company: Demiurge Studios

Location: Remote

Posted Dec 05, 2025

Demiurge Studios is seeking an outstanding Software Engineer to develop UI for a leading multiplayer strategy battler for PC. The company offers a collaborative culture, deep respect for art, and a commitment to balanced and sustainable development. They provide a flexible work environment, generous PTO, medical benefits, and a variety of in-office perks.

Product Designer - Design Systems

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role of a Design Systems Product Designer focused on iOS involves architecting and evolving Dropbox's Interface Guidelines through native mobile experiences. The responsibilities include leading the definition and documentation of reusable design system components, collaborating with product designers and engineers, driving adoption of the design system, and ensuring accessibility and inclusivity standards. The requirements include 6+ years of experience in mobile-first consumer applications, deep expertise in iOS design language, and proficiency in modern design tools. Preferred qualifications include experience working on high-scale mobile products and knowledge of design-to-code handoff pipelines.

Chief AI Officer (IC Role)

Company: Nova Talent

Location: Remote

Posted Dec 05, 2025

The venture studio is seeking a Chief AI Officer to lead AI strategy and execution across their portfolio of AI companies. The role involves shaping engineering direction, hands-on model training, prototyping, and influencing multiple early-stage startups. The ideal candidate has a PhD in AI, 2-8 years of industry experience, and expertise in modern AI tooling and infrastructure.

Industry Solutions Lead - Media & Creatives

Company: Dropbox

Location: Remote

Posted Dec 05, 2025

The role involves building and executing Dropbox's multiproduct strategy for the media and entertainment industries. Responsibilities include developing GTM plans, strategic partnerships, product features, and sales motions tailored for creative workflows. The position requires collaborating with global teams across sales, product development, marketing, and partnerships to shape how creative organizations manage, collaborate on, and deliver their content.

Product Manager - Data Foundations

Company: Stripe

Location: Remote

Posted Dec 05, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Data Foundations Product Team focuses on improving data quality, sharing structured data with users, and leveraging AI and ML to make Stripe the central nervous system for businesses. The team works on product development, strategic projects, and identifying data innovation trends.

Commercial Counsel

Company: Blockdaemon

Location: Remote

Posted Dec 05, 2025

The job posting is for a Commercial Counsel to join Blockdaemon's legal team. The role involves advising on complex commercial transactions, partnering with business teams, and scaling legal operations for a fast-growing global blockchain technology company. The position is remote-first and hiring in Ireland or the UK.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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