Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-SAP FIN FI

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP FI, leading projects, conducting testing, and providing technical expertise. A bachelor's degree is required, with a master's degree preferred. 8 years of SAP functional experience, specializing in SAP FI modules, is required, along with experience in gathering business requirements, designing solutions, and testing.

UX Designer Intern (8 months)

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

The text is a job description for a UX Designer position at IBM Developer Skills Network. It highlights the company's focus on design, innovation, and continuous learning. The role involves designing and developing web and graphical user interfaces, creating mockups and layouts, and working with various tools and technologies. The position is an 8-month work term starting in January or September 2026, and requires enrollment in full-time studies at a postsecondary institution.

金融業界向け コンサルタント

Company: IBM

Location: Tokyo, JP

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working on challenging projects, and continuous learning and development. It emphasizes the importance of curiosity, problem-solving skills, and the ability to work across different disciplines and industries.

Managing Consultant - SAP S/4HANA MM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves consulting on strategy, business processes, requirements analysis, solution design, and IT implementation, with a focus on SAP S4HANA Logistics. The position requires at least 3 years of experience in SAP S4HANA process consulting and knowledge of SAP industry solutions for the public sector.

Application Developer-Oracle eBS

Company: IBM

Location: Gurgaon, IN

Posted Dec 05, 2025

This role involves collaborating with global clients to develop hybrid cloud and AI solutions, requiring technical expertise in Agile, DevOps, and data migration, with opportunities for professional growth through mentorship and training programs.

SAP Consultant-HANA & CFIN (Central Finance)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting long-term relationships with clients, collaboration across industries, and the use of hybrid cloud and AI technologies. It emphasizes the importance of curiosity, continuous learning, and the opportunity to work on strategic SAP solutions.

DevOps Engineer (m/w/x)

Company: IBM

Location: WIEN, AT

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a DevOps Engineer role in Austria. The role involves working with clients to implement and operate applications using cutting-edge technologies, collaborating in an agile team, and continuously developing skills. IBM offers flexible working hours, a modern work environment, and a competitive salary.

SOC Platform Engineer L3 - Mumbai

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

This role involves collaborating with global clients on security projects, requiring expertise in SIEMs and incident response. It emphasizes career growth, technical skills, and problem-solving in a dynamic environment.

Associate Application Consultant-AWS Cloud

Company: IBM

Location: BANGKOK, TH

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Associates work with visionaries across industries to improve hybrid cloud and AI journeys. The role involves assisting clients in selecting, implementing, and supporting applications, with a focus on professional development and continuous learning.

Software Developer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking Software Development Engineers to work on cutting-edge storage products. The role involves developing, testing, and supporting hardware, firmware, and software. Required skills include knowledge of Linux, software development methodologies, and programming languages like Python and Bash. Preferred experience includes proficiency in Python, storage concepts, and CICD tools.

AI Engineer Intern– Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM's Technology Sales Internship Program is seeking undergraduate and graduate students to join their Client Engineering team as AI Engineer interns. The program focuses on developing and deploying AI systems using the watsonx platform, with a collaborative and experiential sales environment. Interns will work on pre and post-sales pilots, solution optimization, collaboration, and staying up-to-date with industry trends.

Data Scientist - Artificial Intelligence

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with team members to understand data-driven challenges, maintaining focus on learning and quality, supporting analysis and resolution of data inconsistencies, assisting in developing machine learning models, contributing to data preprocessing and exploratory data analysis, and documenting technical requirements. The position requires a Bachelors Degree, at least 2 years of experience as a data scientist with AI-related projects, familiarity with machine learning concepts, statistical modeling techniques, basic programming skills in SQL, Python, or R, and eagerness to learn and support technical teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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