Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Developer-ServiceNow

Company: IBM

Location: Kochi, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and the role of an Associate Developer. It outlines responsibilities involving solution creation, stakeholder collaboration, and technical expertise in ServiceNow. Requirements include education and experience in specific technologies, with certifications preferred.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include developing ETL workflows, redesigning batch processing, studying existing systems, and providing production support. Required skills include 3+ years of ETL experience, Agile environment familiarity, and strong communication skills.

Application Developer - Commerce Transformation

Company: IBM

Location: CLUJ-NAPOCA, RO

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an SAP Commerce Hybris Developer. The position involves designing, developing, and deploying enterprise-level e-commerce solutions using Java, Spring, JPA/Hibernate, REST APIs, and other technologies. The role requires strong technical skills, collaboration, and leadership abilities.

Quality Engineer-Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires designing, building, testing, and deploying effective testing solutions, applying automated tools across the Software Development Life Cycle, and supporting the test team with tool and process recommendations.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Shanghai, CN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required technical expertise.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP Supplier Relationship Management and Materials Management modules. Required qualifications include a bachelor's degree, 12+ years of SAP functional experience, and expertise in SAP MM Hana modules.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

.Net Cloud Engineer with React (French required)

Company: IBM

Location: Bucharest, RO

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role within a project team for a web/mobile application for a banking entity. The role involves participating in meetings, analyzing tasks, designing and implementing solutions, developing tests, planning releases, and working within agile frameworks. Required skills include proficiency in C#, ASP.NET Core, Entity Framework Core, SQL Server, React, HTML5, CSS3, JavaScript, and version control tools like GitHub. Preferred experience includes Docker, Kubernetes, MongoDB, JIRA, Confluence, and Git Pipelines.

Delivery Project Executive - Global Procurement

Company: IBM

Location: BUDAPEST, HU

Posted Dec 05, 2025

IBM is seeking highly motivated and experienced individuals for the role of Delivery Project Executive. The role involves leading client engagements, managing relationships, and ensuring successful program implementation. The ideal candidate should have exceptional client-facing skills, experience in category management and strategic sourcing, and a proven track record of leading sourcing teams.

Package Consultant-SAP SCM APO

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP APO modules, with a preference for candidates having experience in specific modules and industries.

Software Developer (Java Back-End) - IBM Data Intelligence

Company: IBM

Location: Praha, CZ

Posted Dec 05, 2025

IBM is seeking a skilled backend software developer to join their Data Intelligence development team. The role involves designing, implementing, and maintaining new data lineage features and components, as well as developing data agents for customers to retrieve lineage from their data sources. The candidate will work closely with cross-functional teams and contribute to increasing data pipeline transparency for customers.

Senior SAP FICO Consultant (7+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Senior SAP FICO Consultant role. It highlights the importance of long-term client relationships, collaboration with visionaries across industries, and the use of IBM's technology platforms. The role requires expertise in SAP FICO modules, integration with other systems, and strong analytical and communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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