Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-SAP HANA SCM PP

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in implementing SAP PP, leading projects, conducting testing, and providing technical expertise. A bachelor's degree is required, with a master's degree preferred. 6+ years of SAP functional experience is necessary, with expertise in SAP PP modules and related processes.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Software Developer, you will participate in the software development lifecycle, create software for hybrid cloud and AI journeys, and work with the latest technologies. The role requires a Bachelors Degree, solid experience in Java and Front End development, and proficiency in Japanese language. Knowledge in Microservices concepts and JLPT N1N3 certification are preferred.

Digital Sales Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

IBM's Technology Sales is evolving to break boundaries with innovative approaches. They seek recent graduates who can combine technical interests with people skills to prospect and co-create solutions with customers, partners, and colleagues. The role involves providing clients with the heartbeat of their digital enterprise, being a subject matter expert on secure, reliable, scalable, and sustainable solutions that integrate with hybrid cloud and AI.

Multimodal AI - Speech- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text is a job posting for a research internship at IBM focusing on large language models, speech and audio analysis. The role involves tackling real-world problems using cutting-edge deep learning methods, collaborating with researchers, and producing high-quality research outcomes. The internship is a 3-month full-time position at IBM Research sites in Haifa or Tel Aviv.

Kørende tekniker til IBM – Sjælland, Midt- og Nordjylland

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking skilled and independent technicians to join their team in Sjælland Midt and Nordjylland. The primary role involves repairing laptops for customers, with opportunities to expand skills to other product areas. The position offers a flexible and self-reliant work environment, with a strong team and opportunities for professional development.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 05, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a robust technology platform and encourages curiosity, knowledge, and creative solutions. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.

AWS Cloud Operations Infrastructure Lead

Company: IBM

Location: Singapore, SG

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and innovation. It highlights the role of an Infrastructure Specialist for the AWS Platform, emphasizing skills in AWS services, Linux, VMware, and DevOps practices.

Senior FICO Consultant (8+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

This role involves working with clients on SAP FICO implementation and support, requiring expertise in financial processes and collaboration with teams. It offers opportunities for growth and innovation in a global environment.

Associate Package Consultant 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role of an Associate Package Consultant at IBM Consulting involves working with diverse clients worldwide, assisting in the selection, implementation, and support of application packaged solutions. The position emphasizes professional development, continuous learning, and a culture of coaching and career advancement. The role requires strong quantitative analysis skills, the ability to translate business solutions into technical requirements, and a passion for innovative ideas.

UX Research Manager

Company: IBM

Location: Mulhuddart, IE

Posted Dec 05, 2025

The job description seeks a UX Research Manager to lead a team, drive user-centered innovation, and collaborate across departments. It emphasizes strategic leadership, research excellence, and cross-functional collaboration while outlining requirements for experience, skills, and educational background.

Senior Digital Product Designer

Company: IBM

Location: BANGKOK, TH

Posted Dec 05, 2025

IBM is seeking a Senior Product Designer to join their design team in Thailand. The role involves leading design teams, collaborating with cross-functional teams and clients, and delivering user-centered design solutions. The position requires 5+ years of UX/UI design experience, proficiency in design tools, and fluency in Thai and English.

Data Engineer - Entry Level (Buffalo, NY)

Company: IBM

Location: Buffalo, US

Posted Dec 05, 2025

The role is an entry-level Data Engineer position at IBM Consulting, focusing on data gathering, storage, processing, and analysis. The position offers professional development, mentorship, and opportunities to work with diverse clients and cutting-edge technologies.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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