Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

SAP EAM Asset Data Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

This job description outlines a senior SAP consultant role at IBM requiring expertise in EAM and PM modules, end-to-end project experience, leadership skills, and technical proficiency. It emphasizes strong communication, problem-solving, and stakeholder management abilities for successful project delivery.

Senior Software Engineering Manager - HashiCorp Infra Platform Services

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, focusing on a role as an Engineering Manager leading a team responsible for the core infrastructure of IBM's cloud platform. The role involves people leadership, technical accountability, operational health ownership, cost optimization, and process improvement. The ideal candidate should have experience in software engineering, infrastructure engineering, or SRE, with expertise in cloud-native systems, Infrastructure as Code, and operational health management.

Entry Level Software Developer 2026: SVL

Company: IBM

Location: San Jose, US

Posted Dec 05, 2025

IBM offers an Entry-Level Software Developer position for individuals with up to 1 year of experience. The role involves working on modern web applications, collaborating with experienced mentors, and learning from IBM experts. The company provides a supportive environment for early-career talent to grow and make an impact.

AWS Devops Engineer - Defence sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 05, 2025

IBM CIC offers a dynamic role with opportunities for career growth, training, and innovation in hybrid cloud and AI. The company emphasizes collaboration, continuous learning, and a supportive culture with benefits like flexible work and recognition programs.

Oracle Supply Chain Planning Consultant

Company: IBM

Location: DUBAI, AE

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a delivery consultant role in Oracle Supply Chain Planning. The role involves customer-facing responsibilities, project management, and technical expertise in supply chain applications. The position offers the chance to work on cutting-edge cloud implementations across various industries and regions.

IBV Editorial Lead

Company: IBM

Location: Singapore, SG

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves editorial leadership, crafting compelling narratives, and leveraging generative AI. Required skills include superior editorial abilities, analytical thinking, project management, and critical interpersonal skills.

SAP EAM Work Management Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The job description outlines the role of an SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test. The ideal candidate should have a solid SAP Enterprise Asset Management and Supply Chain Management background, with extensive experience in Plant Maintenance modules across at least 2 full implementations. The role requires strong technical and business skills, excellent leadership, and the ability to build successful client relationships.

BPOプロセス・デリバリー・スペシャリスト(経理)

Company: IBM

Location: Naha, JP

Posted Dec 05, 2025

The text is a job description for a Japanese-speaking role at IBM Japan, focusing on BPO (Business Process Outsourcing) project delivery. It highlights the importance of curiosity, knowledge, and creativity in driving business transformation through hybrid cloud and AI technologies. The role involves collaborating with experts across various industries and utilizing IBM's technology portfolio, including Red Hat and software solutions.

Designer-User Experience Design

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves working on professional projects, participating in research and design activities, and delivering innovative user experiences. The position requires a bachelor's degree, relevant work experience, and strong design skills.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, deliver technical expertise, and drive innovation using IBM's technology platforms. The role involves understanding implementation, configuring SAP systems, analyzing requirements, and troubleshooting defects.

Back-End Developer Co-op

Company: IBM

Location: TUCSON, US

Posted Dec 05, 2025

The text describes a co-op program at IBM focused on infrastructure engineering and storage systems development. It highlights the responsibilities, required education, and preferred technical skills for the role. The program offers hands-on experience, mentorship, and the opportunity to work with experienced professionals in the field.

SAP HANA EWM Consultant

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on a role as a senior SAP Consultant. The position involves client-facing responsibilities, strategic SAP solution focus, and comprehensive solution delivery. The role requires excellent configuration experience within the SAP EWM module, problem-solving skills, and knowledge of SAP MM and Ariba. The text emphasizes long-term career growth, collaboration, and the opportunity to work on innovative projects.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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