Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Mainframe System Verification Tester Apprentice

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 05, 2025

The text is an introduction to an apprenticeship program at IBM, specifically for a Mainframe System Verification Tester Apprentice. It describes the role, responsibilities, and requirements for the position, as well as the benefits of the IBM Apprenticeship Program. The tone is enthusiastic and encouraging, highlighting the opportunities for learning, growth, and collaboration.

Infrastructure Architect

Company: IBM

Location: Tokyo, JP

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, emphasizing long-term relationships, collaboration with clients, and the use of IBM's technology platforms. It highlights the importance of curiosity, knowledge, and creative problem-solving. The role mentioned is a Japanese-speaking Platform Engineering Service Sub-Leader position in Japan, requiring experience in customer requirements design, infrastructure construction, and cloud design.

Business Intelligence Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, and benefits like flexible working and pension plans. They seek a Senior Business Intelligence Data Engineer to lead design and delivery of advanced BI reporting solutions using Cognos BI and Analytics.

SAP EAM Field Service Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The job description outlines the role of an SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test. The ideal candidate should have extensive SAP implementation experience, strong knowledge in the SAP PM domain, and excellent communication and leadership skills.

Package Consultant-SAP IS Oil & Gas

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of a Brand Sales Specialist. The role involves working closely with clients, understanding their needs, and showcasing IBM's technology value proposition. It requires strong interpersonal skills, technical expertise, and experience with SAP package solutions.

Platform Engineer 2

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role involves building and supporting an Internal Developer Platform (IDP) for Apptio applications. The team collaborates across multiple locations and technologies, including GitHub, Linux, Kubernetes, Docker, and AWS. The position requires problem-solving skills, experience with platform development, DevOps, and cloud services.

Data Scientist-Artificial Intelligence

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 5-7 years of experience, proficiency in Python and data analytics, and collaboration with data engineers and software developers to optimize data pipelines and build AI solutions.

Quality Engineer-Packages

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The role of an Associate Software Developer at IBM involves working in a Client Innovation Center Delivery Center, collaborating with diverse teams to gather, store, and process data. Responsibilities include implementing predictive models, designing enterprise search applications, and working in an Agile environment. Required skills include Azure Databricks, Python, SQL, and experience with big data and machine learning techniques.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

This job description outlines a role at IBM Consulting involving technical delivery, SAP upgrades, and database migrations. It requires a bachelor's degree, specific technical expertise, and experience in SAP HANA BASIS. Preferred qualifications include advanced education and certifications.

Software Developer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking highly skilled and forward-thinking consultants to join their team and work on developing the next generation data processing platform. The role involves hands-on coding, experience with various technologies, and a strong understanding of object-oriented design principles.

Quality Assurance Analyst

Company: IBM

Location: Leicester, GB

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek a Performance & Resilience Management Quality Engineer to join their quality assurance team, assisting in performance testing and contributing to issue resolution.

Procurement Operations Buyer - French speaking

Company: IBM

Location: BUDAPEST, HU

Posted Dec 05, 2025

IBM is seeking professionals with fluent French and English skills to support a pharmaceutical client as Operations Buyers. The role involves order fulfillment, PO placement, and handling help requests via phone or email. Required skills include strong communication, accuracy, time management, and proficiency in SAP, JIRA, and SNOW.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages