Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Cloud Infrastructure Operations Lead

Company: IBM

Location: Singapore, SG

Posted Dec 05, 2025

IBM Consulting is seeking a Cloud Infrastructure Operations Lead to oversee the end-to-end operations of an AWS-based digital platform for a key government agency client. The role requires strong team leadership skills, deep cloud infrastructure and security expertise, and the ability to drive operational excellence in a highly regulated environment. The position involves managing a multidisciplinary team, ensuring service reliability, and collaborating closely with the client on service improvements and roadmap planning.

Technical Content Professional Apprentice

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 05, 2025

The text is an introduction to IBM's apprenticeship program, highlighting the company's focus on innovation, collaboration, and solving challenging problems. It describes the role and responsibilities of a Technical Content Professional Apprentice, the structure of the apprenticeship, and the skills and qualities sought in candidates.

Technical Support Representative- Accops

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's focus on long-term client relationships, innovation, and technical expertise. The role involves providing support for Accops technologies, troubleshooting issues, managing user access policies, and generating reports. The position requires a bachelor's degree, knowledge of SSL certificates and DNS, familiarity with VPN and MFA concepts, and excellent troubleshooting and communication skills.

Senior Managing Consultant - SuccessFactors Talent Mgmt (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on the role of an SAP SuccessFactors Consultant. The role involves working closely with clients to design, configure, and implement Talent Management solutions using the SAP SuccessFactors suite. The consultant acts as a trusted advisor, collaborating with HR leaders and technical teams to drive transformational talent strategies and improve workforce performance. The position requires strong technical expertise, communication skills, and the ability to work across business and technical teams.

ElastiCache Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on designing and implementing distributed caching strategies using AWS ElastiCache. It highlights the role's responsibilities, required education, and technical expertise, including experience with AWS services, programming languages, and infrastructure as code tools.

Security Consultant

Company: IBM

Location: Bucharest, RO

Posted Dec 05, 2025

The Sentinel Content Engineer role involves designing, implementing, and maintaining Microsoft Sentinel content for effective detection, response, and automation in a Security Operations Center. The role requires expertise in Microsoft Sentinel, KQL, Logic Apps, and the Microsoft security stack, as well as experience in detection engineering, incident response, and automation. Strong problem-solving, communication, and documentation skills are essential.

Senior Business Planning Analyst (Japanese Bilingual)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 05, 2025

The text is a job description for a Senior Business Planning Analyst role at IBM Malaysia. It highlights the importance of the role in strategic decision-making, financial modeling, and forecasting. The position requires collaboration with local finance teams, strong analytical skills, and proficiency in English and Japanese.

Application Developer-SAP ABAP

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include ABAP reporting, RICEF reports, interfaces, conversions, enhancements, forms, and reports. Preferred skills include HANA, SAP Workflow, and advanced ABAP BADI.

Package Consultant-SAP SCM SD

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves resolving user incidents, working on deployments, and attending productivity-focused calls. It requires a bachelor's degree and 4-10 years of experience.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. It mentions the role's responsibilities, required education, and technical expertise, including frontend web development, React Native, NodeJS, and API management.

Senior Managing Consultant - SuccessFactors Payroll (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on the role of a SAP SuccessFactors Consultant. It highlights the importance of long-term relationships, collaboration, and innovation. The role involves designing, configuring, and delivering payroll solutions using SAP SuccessFactors Employee Central Payroll, ensuring compliance, and acting as a trusted advisor to clients.

Oracle Technical Developer (Payroll)

Company: IBM

Location: Hursley, GB

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive meaningful business change for clients using the latest technology platforms. The company provides training, promotion opportunities, feedback, diversity and inclusion, work-life balance, and traditional benefits. The role of an Oracle Technical Developer - Payroll involves designing, developing, and supporting payroll-related customizations and integrations using Oracle HCM Cloud.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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