Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Infrastructure Specialist

Company: IBM

Location: BRATISLAVA, SK

Posted Dec 05, 2025

The job role of a TAM Technical Account Manager at IBM involves resolving issues impacting client business, enhancing client experience, and leading problem resolution processes. The role requires expertise in server technologies, problem-solving skills, and effective communication with clients and teams.

2026 Intern Conversion

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text is a job posting for an internship or full-time position at IBM, starting in January 2026 or later. It requires successful completion of a 2025 IBM Coop or Internship and a Bachelor's degree. The role involves solving complex problems and transforming the world with technology.

R&D Software Developer (m/w/x)

Company: IBM

Location: Boeblingen, DE

Posted Dec 05, 2025

IBM is modernizing IBM Z data access and use cases through product lines like Data Gate, Db2 Analytics Accelerator for zOS, and AI Optimizer for Z. The company seeks software developers to maintain and innovate these solutions for large-scale enterprise customers.

ServiceNow Solution Lead

Company: IBM

Location: London, GB

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and improving hybrid cloud and AI journeys. It outlines the role and responsibilities, including defining technical requirements, understanding client challenges, recommending solutions, and providing advisory on ServiceNow roadmap. Required and preferred education and technical expertise are also mentioned.

Back-End Developer - Sovereign Cloud

Company: IBM

Location: Kochi, IN

Posted Dec 05, 2025

IBM is seeking a motivated, hands-on software engineer to lead in building a multicloud platform catering to multiple domains. The role involves designing, developing, and delivering a world-class cloud platform with a focus on Sovereign Cloud Solution enabling Sovereign AI. The position requires strong technical expertise, communication skills, and experience in software development tools and methods.

【東京/関西】Infrastructure Specialist(デジタル領域)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text is a job description for a role at IBM that involves working with clients worldwide to drive collaboration and transformation using hybrid cloud and AI. The role requires curiosity, knowledge, and the ability to create creative solutions. The position offers opportunities for career growth and development.

Senior SAP Consultant mit Schwerpunkt S4 Hana Integrationen (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves leading design, implementation, testing, and go-live of critical integrations in the context of S4HANA rollouts, consulting clients from strategy to IT implementation with a focus on SAP S4HANA integration, and taking leadership and sub-project management responsibilities in SAP S4HANA projects.

Entry-Level Technical Writer – AI & Open Source

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM Software is seeking a detail-oriented Entry-Level Technical Writer to create clear, accurate, and engaging documentation for their AI products and open-source projects. The role involves collaborating with technical teams, simplifying complex concepts, and continuously improving content based on feedback. Joining IBM offers opportunities to shape the developer experience, collaborate with world-class engineers, and grow in a culture of innovation and continuous learning.

Benchmarking Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM Data Platform is seeking a motivated engineer to join their Benchmarking team. The role involves building and deploying cutting-edge software solutions to evaluate features, capabilities, and performance. The position offers hands-on experience with benchmarking tools, cloud infrastructure, and enterprise data platforms.

Senior SAP BTP Business AI Consultant

Company: IBM

Location: Stockholm, SE

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Package Consultant with expertise in SAP Business Technology Platform (BTP). The role involves leading and managing SAP BTP implementations, collaborating with stakeholders, and staying updated with the latest developments in SAP BTP technologies. The position requires a Bachelor's degree, at least 5 years of experience as an SAP Consultant with 3 years in SAP BTP, and strong knowledge of SAP BTP architecture, functionality, and best practices.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP Supplier Relationship Management and Materials Management modules. The position requires 12+ years of SAP functional experience, with a preference for a Master's degree and experience in WM.

Test Design Hardware Developer

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

Test Design is a forward-thinking semiconductor team seeking a DFT Engineer with experience in Synopsys tools and a passion for solving complex challenges. The role involves architecting and implementing DFT strategies for complex SoC designs, collaborating with cross-functional teams, and driving DFT methodology improvements.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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