Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Project Manager-Salesforce

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text is a job description for a Japanese-speaking role at IBM Japan. The role involves project management for Salesforce implementation, including planning, development, operation, and maintenance. It requires 3+ years of Salesforce experience and various technical skills. The company culture is supportive of skills and experience.

Developer Advocacy & AI Engineer Intern: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research seeks a Developer Advocacy & AI Engineer Intern to bridge AI technology and the developer community, creating content and gathering insights for product strategy. The role emphasizes innovation, problem-solving, and contributing to open-source projects while shaping the future of tech.

Consulting Public Sector Digital & Technology Solutions Degree Apprenticeship

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a Digital and Technology Solutions Degree Apprenticeship for individuals interested in working on public sector client projects. The role involves client engagement, solution development, data analysis, communication, team collaboration, and learning and development. Apprentices will develop technical and business skills in areas such as cloud platforms, data analytics, AI, and agile work practices.

Package Consultant-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a senior SAP Consultant. The role involves working closely with clients to deliver high-quality SAP solutions, leveraging the latest technologies and methodologies. The position requires a strong technical background in SAP, mobile app development, and enterprise mobility architecture.

Senior Digital Asset Sales

Company: IBM

Location: New York, US

Posted Dec 04, 2025

IBM is seeking a Senior Sales Leader to lead enterprise sales for IBM Digital Asset Haven, a full-stack digital asset platform. The role focuses on tier-one banks, governments, and regulated financial institutions, driving strategic digital asset deals. Key responsibilities include owning the sales cycle, developing go-to-market strategies, engaging with senior decision-makers, positioning IBM Digital Asset Haven for end-to-end digital asset management, building collaborations with core banking vendors and payment providers, structuring and negotiating complex digital asset deals, providing feedback to product engineering and marketing teams, and achieving sales and pipeline development targets.

Recruitment Coordinator (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The role of Recruitment Coordinator at IBM involves administrative tasks such as scheduling interviews, coordinating travel, generating offer letters, and managing background investigations. The position requires a bachelor's degree, 1+ years of recruitment experience, and knowledge of the candidate selection process. The role is crucial in guiding candidates and hiring managers through the full recruiting lifecycle.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role requires developing partnerships with stakeholders, creating technical solutions, and managing test scripts for Oracle R12 financial applications. Strong communication skills and experience in Oracle Cloud Applications are essential.

Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is seeking a skilled Python Developer to join a team and contribute to building robust, scalable, and efficient applications. The ideal candidate will have strong experience in backend development, API design, and integration, with a focus on delivering high-quality solutions that meet business requirements. The role involves working in an IBM Consulting Client Innovation Center, specializing in developing applications on Big Data technologies, and requires expertise in Python, RESTful APIs, database systems, CICD pipelines, and software development best practices.

(Kaohsiung) Application Developer-Mobile

Company: IBM

Location: Kaohsiung, TW

Posted Dec 04, 2025

IBM Consulting offers a career focused on hybrid cloud and AI innovation, emphasizing collaboration, continuous improvement, and technical expertise in areas like Java and mobile solutions.

Package Consultant-SAP HANA Sales

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a senior SAP Consultant. The role involves working closely with clients to deliver high-quality SAP solutions, leveraging deep understanding of SAP Accelerate delivery methodology. The position requires 12+ years of SAP functional experience, specializing in SAP SD HANA modules, and offers opportunities for skill acquisition, interdisciplinary work, and industry understanding.

Package Consultant-SuccessFactors Payroll

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role involving SuccessFactors Employee Central (SF EC) implementation and management. The role requires extensive experience with SF EC, including configuration, customization, and leading business process design. The position offers the chance to work with global clients, drive innovation, and provide technical expertise.

Werkstudent IT Support (m/w/d)

Company: IBM

Location: Magdeburg, DE

Posted Dec 04, 2025

The text is a job posting for a student intern in IT support at IBM's Client Innovation Center in Magdeburg. The role involves supporting asset management, setting up new devices, handling technical onboarding, and troubleshooting hardware, software, and network issues. The position requires enrollment in a relevant field of study, practical IT support experience, and knowledge of Windows and Office environments.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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