Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Leader Technique JAVA - H/F - IBM Client Innovation Center Paris/île de France

Company: IBM

Location: Lille, FR

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the importance of long-term relationships, collaboration with global clients, and the use of cutting-edge technologies. It emphasizes the need for curiosity, continuous learning, and the ability to drive innovation and impact. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise to clients worldwide. The position requires strong Java/J2EE skills, knowledge of Cloud, DevOps, Architecture, and Unit Testing, as well as good communication and leadership abilities.

Business Transformation Consultant-Asset Management

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include leading design, development, and implementation of Maximo MAS upgrades, being a technical expert in IBM Maximo EAM technology, and assessing customization needs. Required education is a Bachelors Degree, and preferred experience includes communication with clients, vendors, and project management.

Release and Deployment Specialist

Company: IBM

Location: Cairo, EG

Posted Dec 04, 2025

The infrastructure industry is rapidly evolving with new technologies. Companies have various deployment options and require specialists to manage and automate the process. The role involves deployment management, release coordination, and automation using tools like Jenkins and GitLab.

Senior Application Architect – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role is for a Senior Application Architect passionate about defining and delivering solutions for business challenges in the PLM and Digital Engineering space. The ideal candidate will have experience in architecting Siemens Teamcenter and leading complex projects. They will be responsible for mentoring junior team members and identifying opportunities to simplify workflows and deploy AI across operations.

Microsoft .NET Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's focus on long-term client relationships, collaboration, and innovation. It emphasizes the importance of curiosity, continuous learning, and the use of Microsoft technologies in software development. The role involves working in client innovation centers and delivery centers, with a preference for candidates with a bachelor's degree and experience in .NET development.

Process Functional Consultant and Solution Architect - SAP Central Finance

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text describes the role of a Functional Consultant and Solution Architect for SAP Central Finance at IBM Consulting. It outlines the key responsibilities, which include functional solution design and configuration, requirements elicitation and process alignment, implementation leadership and quality assurance, and consulting and stakeholder management. The role requires a bachelor's degree, preferably a master's degree, and extensive experience in SAP Finance consulting and SAP S4HANA Central Finance implementations.

Internship: Automating Security Reviews at IBM Quantum (m/f/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 04, 2025

The text describes an internship opportunity at IBM Quantum, where the intern will analyze and automate the company's security review process. The role involves collaborating with security and development teams to design and implement automation concepts, investigate AI-driven and policy-based solutions, and ensure practical adoption across the organization.

Security Consultant - Incident Manager

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, focus on hybrid cloud and AI, and the role of an Incident Manager. It emphasizes the importance of technical expertise, problem-solving skills, and continuous improvement in managing major incidents across global clients.

Global Talent Marketing Specialist (Japanese Bilingual)

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

The role of a Talent Marketing Specialist at IBM involves managing talent marketing and employer branding strategies for critical markets, with a focus on the Asia Pacific region, particularly Japan. The position requires fluency in Japanese, strong marketing and presentation skills, and experience in data-driven talent attraction solutions.

Senior Infrastructure Engineer (L3)

Company: IBM

Location: Santa Monica, US

Posted Dec 04, 2025

The job posting is for an L3 Infrastructure Support Engineer to support top clients in the Los Angeles area. The role requires expertise in Linux systems, AWS, Nutanix environments, and infrastructure automation using Ansible and Terraform. The position offers the opportunity to work with visionaries across multiple industries and make meaningful change for clients.

Analista de Operaciones

Company: IBM

Location: Bogota, CO

Posted Dec 04, 2025

The text describes a role involving managing and closing customer claims, updating assigned portfolios, and identifying process efficiencies to minimize times and quality errors. It requires a technical diploma, 6 months to 1 year of similar experience, and basic knowledge of office tools like Excel, Word, and PowerPoint.

Sales Solution Leader Oracle Apps, KSA

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text is a job description for an Oracle Applications Solutions Architecture Lead role at IBM. It highlights the responsibilities, required skills, and qualifications for the position, emphasizing the need for strong technical expertise, communication skills, and the ability to create innovative solutions for clients.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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