Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

SAP S/4HANA Service Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an SAP consultant, highlighting the role's responsibilities, required skills, and desired attributes. It emphasizes the importance of long-term relationships, collaboration, and continuous learning in the role.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The role involves working with clients on SAP HANA BPC projects, requiring expertise in implementation and configuration. It offers opportunities for innovation and career growth within IBM's consulting ecosystem.

Oracle EPM Finance Cloud Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with visionaries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves implementing, configuring, and optimizing Oracle EPM Cloud solutions, working with clients, and integrating with enterprise systems.

IT Project Manager

Company: IBM

Location: Heredia, CR

Posted Dec 04, 2025

The role of a Project Manager at IBM Consulting involves leading cross-functional teams to deliver custom development solutions or manage application maintenance and support. The Project Manager is responsible for ensuring projects are completed on time, within scope and budget, while meeting business requirements and contractual obligations. They manage project plans, budgets, schedules, and staffing requirements, and must possess experience with project management methodologies and tools.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and implementation of content management solutions using Adobe Experience Manager (AEM). Preferred qualifications include experience with AEM Core Technologies, OSGI Services, Java, and familiarity with building tools like Jenkins and Maven.

Federal Associate Consultant (Rocket Center, WV)

Company: IBM

Location: Rocket Center, US

Posted Dec 04, 2025

The IBM Consulting Associate Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development, technical skills, and personal growth. The role involves solving complex business problems, collaborating with clients, and driving innovation using IBM's technology platforms and strategic partners.

Package Consultant-SAP HANA FIN FICA

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in implementing and supporting FICA for SAP, leading projects, and conducting testing. A bachelor's degree is required, with a master's degree preferred. 6-12 years of SAP functional experience, specializing in SAP Hana FICA modules, is required, along with experience in gathering business requirements, designing solutions, and testing.

Software Engineer - Go or Java, Python, Docker, Kubernetes

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically on the HashiCorp engineering team. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multicloud and hybrid environments. The position requires designing, prototyping, and implementing features and tools while collaborating with various teams and stakeholders. The ideal candidate should have a strong backend focus, experience with modern programming languages and frameworks, and a cloud-native mindset.

Value Process and Governance Consultant (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Value Process & Governance specialist. The role involves establishing governance frameworks, standardizing processes, and ensuring strategic alignment of AI and automation initiatives with client goals. The position offers individual career growth, access to trainings, and the chance to work on impactful projects with a global network of clients.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

Operational Technology Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes the role and responsibilities of a Senior Cybersecurity OT Specialist, focusing on securing operational technology environments. It highlights the need for extensive experience in cybersecurity, knowledge of ICS protocols and architectures, and expertise in OT security technologies. The role involves developing and implementing OT cybersecurity policies, conducting risk assessments, designing security controls, monitoring security systems, collaborating with OT engineers, providing training, participating in incident response, staying updated on OT security threats, evaluating security technologies, contributing to OT network architecture, ensuring compliance with OT security standards, and mentoring junior team members.

Application Developer-Mobile Android

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships and collaboration across industries. It highlights the role of an Application Developer for Mobile Android, who specializes in designing, developing, and supporting Android applications using Java and various tools. The role requires expertise in Android architecture, design patterns, and APIs to deliver innovative mobile experiences.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages