Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Business Transformation Consultant-Finance Analytics

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The ideal candidate should have 4+ years of experience with IBM Cognos TM1, strong knowledge of ETL processes, and proficiency in Python development. The role requires excellent analytical and communication skills.

z Delivery Consultant, GDPS

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The IBM Technology Expert Labs is seeking an IBM GDPS IT Management Consultant with expertise in IBM Z and Storage technology. The role involves leading and delivering presales and postsales client engagements to enable the adoption of IBM GDPS. Ideal candidates will have a successful history of implementing IBM GDPS engagements, be familiar with sysplex architectural methods, and possess strong zOS Parallel Sysplex Networking and Automation skills.

AI Foundations - Software Engineer - Research Internship: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an AI Software Engineer Intern position at IBM Research. It highlights the responsibilities, required skills, and preferred qualifications for the role. The position involves working on cutting-edge AI research, developing scalable infrastructure, and contributing to IBM's open innovation initiatives.

Technical Support Representative- Network Detection and Response

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The role involves working with clients on hybrid cloud and AI projects, monitoring network threats, and collaborating with security teams. It requires technical expertise in NDR tools and cybersecurity.

Analog Circuit Design Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines the role of an Analog circuit design engineer specializing in high-speed serial IO links for IBM's next-generation technologies. The position requires expertise in full-custom analog circuit design, 7nm/14nm FinFet processes, and collaboration with global teams for macro development and verification.

IBM Storage Software products

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes the Chksnap script, a diagnostic tool for IBM Storage Software products. It mentions the tool's compatibility with various operating systems and its integration with other IBM software like Storage Scale, Storage Scale System, Copy Services Manager, and Storage Insight. The text also highlights the required education and technical expertise for the role, including Salesforce CSP, PuTTY, and Enhanced Customer Data Repository (ECuRep).

Application Consultant-Banking

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of an Application Consultant who works closely with clients to improve their hybrid cloud and AI journey. The position requires strong technical skills, experience in system analysis and design, and the ability to develop proposals, analyze requirements, and design future-ready architectures.

Desenvolvedor(a) Salesforce Industries

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, emphasizing innovation, career growth, and technical expertise in Salesforce. It highlights opportunities for professional development and impactful solutions across industries, with a focus on strategic partnerships and continuous learning.

Process Analyst – Insurance Claims

Company: IBM

Location: Noida, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, specifically in the IBM BPO division. It highlights the role's focus on accelerating digital transformation using agile methodologies, process mining, and AI-powered workflows. The position involves working with clients globally, collaborating with visionaries across industries, and leveraging IBM's technology platforms. The text also mentions the importance of curiosity, continuous learning, and long-term career growth within the company.

Data Engineer-Data Integration

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Big Data Engineer, responsibilities include designing, building, optimizing, and supporting big data solutions, as well as collaborating with cross-functional teams.

Designer Internship

Company: IBM

Location: Antwerpen, BE

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The role provides opportunities to develop skills in creative design, user-centric research, design thinking workshops, and visual design.

Package Specialist-SAP HANA Basis

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include implementing and configuring SAP SLT systems, designing data replication processes, performing data mapping and transformation, monitoring data quality and integrity, and optimizing system performance. Required qualifications include a bachelor's degree in a relevant field, 7-10 years of experience as an SAP SLT Consultant, and strong knowledge of SAP SLT technology and data replication.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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