Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Architect-SAP HANA Development

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, leadership in solution design, and professional growth opportunities through SAP knowledge expansion.

Network Deployment Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on a role as a Network Deployment Engineer. The role involves end-to-end deployment of enterprise wired and wireless networks, ensuring reliable, secure, and scalable infrastructure. The position requires expertise in routing and switching protocols, enterprise network hardware, wireless solutions, and network automation. The company values curiosity, continuous learning, and long-term career growth.

Application Developer-Oracle Middleware

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This role involves collaborating with clients to develop hybrid cloud and AI solutions, requiring expertise in Oracle technologies and continuous learning. The position emphasizes innovation, stakeholder collaboration, and impactful problem-solving in a global consulting environment.

Senior Data Security Consultant

Company: IBM

Location: No City, US

Posted Dec 04, 2025

IBM Consulting is seeking a Senior Management Consultant in Data Security to help clients design and implement enterprise data security strategies, drive compliance, and enable secure digital transformation. The role requires deep technical expertise in Zero Trust architectures, Data Loss Prevention, AIdriven data protection, and compliance frameworks, as well as strong leadership and consulting skills.

Security Specialist - CyberSecurity Threat Management

Company: IBM

Location: Seoul, KR

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Security Specialist within IBM's client Security Operations Centers (SOC). The position requires a Bachelor's degree, 3+ years of cybersecurity experience, and expertise in SOC processes, incident response, and various security technologies. Preferred experience includes security content management, solution engineering, and advanced Python programming skills.

Application Developer-Java & Web Technologies

Company: IBM

Location: Shenyang, CN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and improve hybrid cloud and AI journeys. It emphasizes the importance of curiosity, knowledge, and creative problem-solving. The role of a Software Developer involves participating in the software development lifecycle, working with the latest technologies, and providing technical assistance to end users.

Associate Product Manager

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a product management role at IBM Infrastructure Storage Division, focusing on competitive research, analysis, and reporting. The ideal candidate should have strong research, analytical, and communication skills, as well as experience with AI tools and storage technology.

Application Developer-Oracle Middleware

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, hybrid cloud and AI innovation, and opportunities for impactful work through technical expertise and strategic partnerships.

Deputy Programme Manager

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the company's focus on long-term client relationships, collaboration, and innovation. It outlines the role and responsibilities of a Deputy Programme Manager, including programme operations, governance, day-to-day delivery management, stakeholder management, financial and resource management, quality risk and issue management, and team leadership. The position requires a bachelor's degree, at least 10 years of experience in IT or business transformation projects, strong project management skills, and knowledge of various tools and platforms.

Full Stack Engineer Solution Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting with global client collaboration, focusing on hybrid cloud and AI innovation. The role combines full-stack engineering, architectural decision-making, and DevOps practices. It requires expertise in Java, Angular, microservices, and CICD pipelines, with opportunities for mentorship and cross-functional teamwork.

Application Developer-Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include developing new features, fixing defects, configuring API Connect DataPower, and having strong communication skills. Required education is a Bachelors Degree, with a Masters Degree preferred. Required technical expertise includes BTech, BE, MCA, MSc IT with 4-5 years of experience, and hands-on experience with API Connect DataPower, REST/SOAP APIs, XSLT Gateway Script, and HTTP methods.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 04, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, strategic partnerships, and opportunities for growth. It highlights problem-solving, technical expertise, and a culture of evolution and empathy.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages