Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-SAP HANA CFIN

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an SAP Central Finance CFIN consultant. The role involves implementing a solution to centralize financial accounting across multiple systems into a single SAP S/4HANA system. The position requires experience with SAP SLT, ALE, IDoc, and other integration technologies, as well as knowledge of Group Reporting, Central Payments, and One Exposure concepts. Analytical skills and experience in end-to-end CFIN implementations are highly valued.

Quality Assurance Analyst

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a role at IBM Consulting Client Innovation Centers where the individual will conduct quality reviews, analyze defects, document workflows, and assist in managing customer relationships. The role requires a bachelor's degree, strong communication and analytical skills, and knowledge of quality tools and techniques.

Sales Development Representative Intern - Entry Level Sales Program 2026 ( September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to join their Sales Development Representative intern program, which focuses on prospecting, co-creating solutions with clients, and driving digital transformation success. The role involves sales prospecting, continuous learning, supporting deal closure, and social selling. IBM provides a collaborative and experiential sales environment with ongoing development opportunities.

Product Management Professional 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes the role of a Product Specialist, highlighting their responsibilities in product execution, domain focus, cross-functional management, and data science. It emphasizes the importance of the role in driving product success and accelerating career growth.

Experience Fullstack Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation in hybrid cloud and AI. The role involves software development, leveraging various technologies, and contributing to clients' digital transformation journeys.

Data Scientist-Artificial Intelligence

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include building, analyzing, and improving AI solutions, collaborating with data engineers, and performing quantitative analyses to provide actionable insights.

Devops Engineer

Company: IBM

Location: Brno, CZ

Posted Dec 04, 2025

IBM Software is seeking a skilled backend developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages. The position offers opportunities to improve community projects, shape internal processes, and develop innovative solutions. The ideal candidate should have excellent technical and creative thinking skills, basic Java programming skills, experience with Maven and Gradle, and knowledge of Jakarta EE, Git, Subversion, CI/CD, Tekton, Jenkins, containers, Linux, and shell or Python scripting.

Senior Full Stack Developer

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

This job posting seeks a Senior JavaFullstack Developer to lead technical direction, develop fullstack applications, and contribute to AI initiatives in Egypt. The role requires expertise in Java, Spring framework, Angular, and cloud technologies, along with leadership skills and experience in system design and incident resolution.

Associate Data Engineer - Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The IBM Client Innovation Centre in Halifax offers a unique position at the intersection of business and technology. The role involves working in the IBM Client Innovation Center, delivering deep technical and industry expertise to clients worldwide. The position requires participating in data ingestion processes, developing SQL queries, supporting data scientists, creating PowerBI reports, and collaborating with stakeholders and business users.

Application Developer-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required qualifications include a bachelor's degree, technical expertise in SAP UX module, and experience with BTP services and development.

Contact Center Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The job description outlines the role of a Contact Center Practitioner at IBM, who will be responsible for providing customer service support, answering queries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication skills, the ability to multitask, and a strong customer focus.

Research AI Engineer, Intern: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is a team focused on inventing the future of computing and solving real-world problems for clients. The role involves collaborating with AI researchers and engineers to design and implement AI solutions using large language models, multimodal models, and agentic frameworks. The position requires strong programming skills in Python, familiarity with machine learning fundamentals, and a collaborative mindset.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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