Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

SAP BW HANA Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's focus on long-term relationships, collaboration, and innovation. It emphasizes the importance of curiosity, continuous learning, and the use of IBM's technology platforms to deliver impactful solutions for clients across various industries.

Selection Specalist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job posting for a Selection Specialist role at IBM. It outlines the responsibilities, required qualifications, and preferred experience for the position. The role involves managing end-to-end recruitment processes, partnering with hiring managers, sourcing candidates, conducting interviews, and maintaining candidate records. The ideal candidate should have a bachelor's degree, 5+ years of experience in talent acquisition, strong knowledge of sourcing techniques, and excellent communication skills.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a role as an Automation Testing Practitioner at IBM Consulting, involving designing testing solutions, automating processes, and requiring expertise in Java, Selenium, and Agile methodologies. The position emphasizes technical skills and experience in software testing and continuous delivery.

Associate Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The role emphasizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Senior Logic Design Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text is a job description for a Senior Logic Design Engineer position at IBM Systems division. The role involves microarchitecture design and development of features for Secure, high performance, and low power targets of Mainframe and POWER customers. The position requires a Masters in VLSI, 8+ years of experience in chip design, and expertise in CPU, GPU, and RISC V architectures.

Application Developer-RDBMS

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an Application Developer. The role involves leading the design and development of customized systems in an agile environment, transforming business needs into code, and driving innovation. The position requires strong technical skills in database design, development, and optimization, as well as the ability to work in a fast-paced environment and collaborate with others.

Security Consultant-Intelligence & Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description outlines the responsibilities and requirements for an experienced QRadar Incident Forensic Specialist role. The role involves managing QRadar SIEM platform deployment, configuration, and day-to-day operations while supporting incident response and forensic investigations. The ideal candidate should have expertise in QRadar deployment, incident handling, and forensic analysis to enhance the organization's security posture.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves collaborating with clients on digital transformation projects, emphasizing long-term growth and professional development opportunities within IBM's consulting environment.

Quality Assurance Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The job posting is for a QA Lead position at IBM Consulting, focusing on overseeing testing activities for applications built on the Veeva Vault Platform. The role involves developing and executing test scripts using various tools, collaborating with stakeholders, ensuring compliance with regulated environment standards, and mentoring QA team members. The position requires a Bachelor's degree, extensive QA experience, proficiency in test automation tools, and knowledge of SDLC and QA methodologies.

SAP MDG (Master Data Governance) Consultant

Company: IBM

Location: Kosice, SK

Posted Dec 04, 2025

The text describes a mid-level SAP Master Data Governance (MDG) Consultant role at IBM Consulting. The role involves configuring, customizing, and supporting SAP MDG solutions, implementing data governance frameworks, integrating with external systems, testing and validating MDG configurations, ensuring data quality, providing training and support, and participating in end-to-end MDG implementation projects. The role requires SAP MDG expertise, domain knowledge, integration know-how, language proficiency, and consulting capabilities.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves working closely with clients to develop relationships, understand their needs, and provide solutions using IBM's industry-leading technologies. The position requires creative problem-solving skills, excellent communication, and experience in modernizing client applications to container-based solutions.

金融業界向けITスペシャリスト/アーキテクト

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a career in IBM Consulting, emphasizing long-term relationships, collaboration, and impact. It highlights the role of a trusted partner, overseeing IT projects, and driving digital and business transformation. The position requires experience in the financial industry, project management, and system development.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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