Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

SAP HR Functional Consultant

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

The job posting is for a Mid-Level SAP HR Consultant to support and enhance the SAP Human Resources landscape. The role involves configuring and supporting SAP HR modules related to core Hire-to-Retire functions, collaborating with HR, Talent, and Finance teams, and ensuring accurate data integration. The candidate must be willing to relocate to Buffalo, NY.

Senior Tech Recruiter

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The role is for an experienced recruiter to lead end-to-end hiring for IBM's cutting-edge R&D organization, partnering with global stakeholders to source exceptional talent for advanced software products. The position offers opportunities to work in a multinational environment, hire top talent, make a local impact, and enjoy limitless learning and development.

Project Manager-SAP HANA

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

IBM Consulting seeks skilled consultants with SAP expertise for project management roles. The position requires 12+ years of experience, PMP certification, and experience managing end-to-end S4HANA Greenfield migration projects. The role involves leading teams, managing risks, and working with Indian clients.

Managing Consultant - SAP S/4HANA SCM MM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves consulting, strategy, business processes, and IT implementation, primarily with SAP S/4HANA Logistics & SCM. Required qualifications include a bachelor's degree, 6+ years of experience, and fluency in English and German.

Consultant SAP BCM / SAP HANA FIN FSCM

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on long-term client relationships, collaboration, and innovation. The role involves working with SAP Accelerate delivery methodology, automating financial payments, and configuring workflows. The position requires a bachelor's degree, functional and technical skills, and experience in SAP S/4HANA implementation projects.

Internship: SAP Consultant in Monterrey, Mexico

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The SAP Consulting Internship Program provides practical skills and development opportunities for students pursuing careers in SAP Consulting.

Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines the key responsibilities and requirements for a Data Engineer role at IBM Consulting. The role involves designing, building, and optimizing data pipelines using AWS services like Glue, Athena, and Redshift. The ideal candidate should have 5+ years of experience in data engineering, strong knowledge of SQL, Spark, and Python, and familiarity with lakehouse architecture and cloud security best practices.

Senior Business Analyst – Financial Services

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. They seek a Senior Business Analyst with financial services experience to lead analysis and documentation of business requirements, collaborate with stakeholders, and ensure solutions meet financial regulations.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver deep technical and industry expertise to clients worldwide. The Data Engineer will develop, maintain, evaluate, and test big data solutions using Spark Framework with Python or Scala on Hadoop and AWS Cloud Data Platform. The role requires experience in building data pipelines, processing data with Spark, developing efficient software code, and working with Hadoop and AWS ecosystem components.

SAP BW/4HANA Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to advance hybrid cloud and AI solutions. The role involves analyzing client requirements, configuring SAP modules, testing solutions, documenting processes, and providing post-implementation support. Preferred qualifications include a bachelor's degree, experience in SAP Business Intelligence projects, and knowledge of SAP BW4HANA and related technologies.

Senior Business Analyst - Financial Services

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company values curiosity, continuous learning, diversity, and inclusion. They provide training, promotion opportunities, feedback, and benefits like flexible working, sabbaticals, and pension plans.

Application Consultant OpenShift

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on infrastructure support for various industries. It highlights the role of an Infrastructure Specialist, responsibilities, required education, and technical expertise. The position involves working with clients globally, delivering solutions, and keeping up with the latest changes in technology.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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