Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

SAP Principal Solution Architect - Human Capital Management and SuccessFactors

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Human Resources Solution Architect, who is responsible for designing, optimizing, and implementing comprehensive HR solutions using SAP SuccessFactors and SAP S/4HANA HR. The role involves strategic roadmap definition, solution design, business partnership, implementation oversight, performance scalability, security, and leadership mentorship.

Azure Cloud Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of Azure Cloud Engineer involves working as a technical implementor, explaining technical content to others, participating in customer projects, and working in IBM Consulting Client Innovation Centers. The role requires experience with Azure infrastructure, IaaS and PaaS services, Infrastructure as Code, CI/CD pipelines, governance and security, migrations, landing zones, network and VPN, Active Directory, Windows and Linux servers, Kubernetes, and managing application infrastructure.

Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, flexible work policies, and traditional benefits. The role involves leading data integration projects, mentoring junior engineers, and shaping technical direction.

Package Consultant-Workday Data Conversion

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves serving as a client-facing practitioner, building and automating solutions, and ensuring they meet client specifications. Required qualifications include a bachelor's degree, Workday HCM Consultant certification, and experience in end-to-end implementations of HR modules.

Azure Cloud FullStack Developer - (Public Sector/Defence)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers career growth, training, and a supportive culture for tech professionals, emphasizing innovation and work-life balance.

Security & Compliance Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The job posting is for a Security & Compliance Engineer to join the Cloud Platform Development team in Budapest. The role involves designing and implementing automated solutions for security and compliance activities, collaborating with development teams, conducting risk assessments, and maintaining security policies. The ideal candidate should have a bachelor's degree in a related field, 3+ years of experience in security engineering or compliance automation, strong programming/scripting skills, and familiarity with cloud platforms and DevSecOps principles.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves developing scalable systems, implementing content management solutions using Adobe Experience Manager, and collaborating with clients to create innovative solutions.

Brand Technical Specialist Intern – Entry Level Sales Program 2026 (September Start)

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

IBM's Technology Sales Internship Program offers undergraduate and graduate students the opportunity to combine technical expertise with people skills to deliver innovative solutions to clients. The program focuses on building credibility, developing proposals, delivering proof of concepts, defining IBM solutions, and sales prospecting. Interns will work collaboratively with teams, engage with clients, and support sales opportunities.

Digital Transformation Internship – AI & Apptio Tools

Company: IBM

Location: Armonk, US

Posted Dec 04, 2025

The IBM CIO Office is seeking an intern to support Technology Business Management (TBM) initiatives through Apptio implementation and AI agent development. The role involves assisting with Apptio module implementation, data integration, and AI agent design to automate TBM workflows and improve stakeholder engagement.

Consultor SAP S/4HANA - SD OTC

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a senior consultant role in SAP OTC Order to Cash at IBM Consulting. It requires experience with SAP ECC, SAP S4HANA, and SAP Retail projects. The role involves working on implementation and rollout projects, integrating OTC with various tools, and having strong communication skills.

Application Consultant-ServiceNow

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Associates work on end-to-end feature development, collaborate with stakeholders, and solve challenges using best practice technologies. The role requires experience in ServiceNow CSM solutions, integration, and certifications.

Principal Solutions Engineer

Company: IBM

Location: Jakarta, ID

Posted Dec 04, 2025

HashiCorp, now part of IBM, is seeking a Principal Solutions Engineer to lead cloud adoption in Indonesia. The role involves providing technical expertise, guiding customers through cloud journeys, and driving digital transformation. The ideal candidate will have deep technical knowledge, strong communication skills, and experience with HashiCorp products, cloud providers, and DevOps practices.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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