Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-Oracle ERP Financials

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role's responsibilities, required education and experience, and preferred skills. It emphasizes the importance of innovative team leadership, collaboration, and resource optimization in driving success for clients and the company.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on software development using Microsoft technologies. It highlights the role's responsibilities, required education, and technical expertise. The position involves collaborating with clients globally to improve hybrid cloud and AI solutions.

Senior UX/UI Tooling Lead & Architect

Company: IBM

Location: Dublin, IE

Posted Dec 04, 2025

The text is a job description for a Senior UI/UX Tech Lead and Architect position at IBM Software. The role involves leading the development of IDE plugins, designing real-time dashboards, and managing a team of frontend developers. The position requires a Master's degree, 5+ years of experience with TypeScript and React, and expertise in architecting IDE plugins, data visualization, and developer workflows.

Collections Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for an Accounts Receivable Collections Specialist role at IBM Consulting. The role involves handling various transactional tasks related to customer master data, credit management, billing, invoicing, and dispute management. The ideal candidate should have a bachelor's degree in a relevant field, experience in account receivable processes, and knowledge of finance concepts and accounting software. Strong problem-solving, communication, and organizational skills are required.

Oracle Cloud Manufacturing and Costing Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading the implementation and optimization of Oracle Manufacturing and Costing module for clients. It highlights collaboration with cross-functional teams, providing expert guidance, and staying updated with the latest developments in Oracle solutions.

SAP Principal Solution Architect

Company: IBM

Location: Riyadh, SA

Posted Dec 04, 2025

The text describes a highly experienced SAP S4HANA Principal Solution Architect role in the Defence and Aerospace industry. The architect will lead end-to-end solution architecture, own the SAP S4HANA solution blueprint, ensure compliance with defence regulations, drive integration with various systems, and provide strategic thought leadership on leveraging SAP technologies.

Linux Development Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes the role and responsibilities of a Linux Development Manager at IBM's Linux Technology Centre. The position involves product development, team management, collaboration with product teams, and providing technical direction. The role requires extensive experience in systems software development, leadership skills, and expertise in Linux development and open source communities.

Data Consultant-Data Governance

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires experience with data quality tools, data management software, and data visualization tools like Tableau. Excellent communication and problem-solving skills are needed, along with a thorough understanding of SQL and data governance.

サプライチェーンコンサルタント

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text discusses IBM's role as a leading company in cloud platforms and cognitive solutions. It highlights their experience, global presence, and use of AI platform Watson to build industry-based solutions. The text also mentions the shift from traditional business models to new ones, focusing on resilience and sustainability. It emphasizes the importance of data-driven operations, supply chain management, and the use of advanced technologies like IoT, Cloud, and AI. The required skills include consulting experience, project management, and technical expertise in various areas.

Automation Test Specialist - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centres Delivery Centres, delivering technical and industry expertise to clients worldwide. It emphasizes long-term relationships, collaboration, and a culture of evolution and empathy. The role requires designing and maintaining automated test scripts, collaborating with cross-functional teams, and participating in Agile development methodologies.

Solution Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Maximo Solution Architect. The position involves leading enterprise architecture projects, collaborating with federal clients, and optimizing system performance. The role requires extensive experience in enterprise architecture, Maximo implementations, and stakeholder engagement.

Consultant Manager Transformation - SAP Public Cloud Finance IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Transformation Consultant role at IBM Consulting, focusing on guiding organizations through the transition of their financial operations to SAP-based public cloud platforms. The role involves assessment, strategy development, solution design, implementation, cost optimization, project leadership, change management, and continuous improvement. The position requires a blend of financial acumen, SAP expertise, and public cloud knowledge.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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