Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Product Manager

Company: IBM

Location: Markham, CA

Posted Dec 04, 2025

Turbonomic's platform enables IT organizations to automate resource management and transform operations through full-stack automation. The role requires a Technical Product Manager with expertise in public cloud, container platforms, and DevOps tools to drive product innovation and customer value.

Data Migration Technical Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver solutions using latest technology, and focus on long-term growth. The company provides training, promotion opportunities, diversity and inclusion, flexible work policies, and traditional benefits. The role involves designing, developing, and supporting Oracle eBS application solutions, collaborating with teams, and ensuring data integrity during migration.

Senior Python Developer (Lead)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on designing, developing, and maintaining scalable backend services using Python and Kafka. The position requires 8+ years of Python experience, expertise in Kafka-based systems, and knowledge of cloud platforms, containerization, and data engineering. Collaboration with DevOps and Data Engineering teams is emphasized.

Package Consultant-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on designing and developing SAP Composite Applications and mobile apps. It highlights the company's global presence, collaboration with clients, and the use of innovative technologies like hybrid cloud and AI.

Technology Expert Labs - Delivery Consultant

Company: IBM

Location: Seoul, KR

Posted Dec 04, 2025

The IBM Technology Expert Labs team offers a rewarding career delivering world-class services to clients. As a Delivery Consultant, you will work closely with clients to design, deliver, and optimize IBM technology solutions. The role requires expertise in data and AI technologies, programming, and machine learning. The company provides excellent onboarding, a collaborative culture, and opportunities for career growth.

Package Consultant-Oracle SCM

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The job role involves implementing Oracle CPQ application functionalities, developing business requirements, technical designing, and solution designing. Required education is a Bachelor's degree, with a Master's degree preferred. Required technical expertise includes strong implementation experience in Oracle CPQ cloud, experience in BMLCCS, jQuery, XML, configuration, commerce integration, and document designer. Preferred experience includes Oracle CPQ certification, strong analytical and conceptual skills.

Associate Designer-User Experience Design

Company: IBM

Location: BANGKOK, TH

Posted Dec 04, 2025

The text describes the Associate Program at IBM Consulting, which offers opportunities to work with diverse clients worldwide. It emphasizes professional development, ongoing learning, mentorship, and personal growth. The role of an Associate Designer involves improving digital innovation, conducting user research, creating wireframes and prototypes, and collaborating with various teams.

Package Consultant-Workday HCM & Compensation

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

This role involves working as a client-facing consultant for IBM Consulting, collaborating with clients globally to improve their hybrid cloud and AI journey. The consultant will work on projects related to Workday HR, Recruiting, and Talent Management modules, assisting clients in design, implementation, and support. Strong technical and communication skills are required.

(2026 Campus Hire) Associate Package Consultant | Apply by Jan. 2, 2026

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on assisting clients with application package solutions like SAP, Oracle, Salesforce, Workday, and Peoplesoft. The role involves selection, implementation, and support of these solutions, leveraging design thinking and business knowledge to drive solutions for clients.

Infrastructure Specialist-Cloud Application Operations

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, providing technical expertise to clients worldwide. It requires strong team player skills, training abilities, communication, and collaboration. The position offers technical operations support, application ID management, infrastructure elasticity, and disaster recovery. Preferred qualifications include a Masters degree and technical understanding of Client platform, PaaS, HA infrastructure, and load balancers.

Talent Acquisition Coordinator (Dutch language)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The Talent Acquisition Coordinator role at IBM is an integral part of HR, focusing on creating an outstanding employee experience. The role involves end-to-end recruitment process, tracking ongoing hires and projects, and ensuring a proactive approach to enhance the process. The ideal candidate has experience in HR recruitment, good communication and problem-solving skills, and a proactive and responsible approach.

Package Consultant-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and technical expertise in mobility platforms. It outlines responsibilities involving SAP applications, mobile app development, and industry-specific solutions, along with educational and experiential requirements for the role.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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