Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior Backend Engineer - Mimir

Company: Grafana Labs

Location: Germany

Posted Dec 02, 2025

Grafana Labs is hiring a Senior Backend Engineer for a full-time remote role in the UK, Sweden, Spain, and Germany. The role involves working on large-scale, high-performance distributed systems and contributing to the open-source Grafana Mimir project. The company values innovation, transparency, autonomy, and trust, and offers a collaborative and trust-based work environment.

Strategic Sales Programs and Enablement Partner

Company: Newsela

Location: USA

Posted Dec 02, 2025

The role is for a high-impact partner in the Strategic Sales organization who will translate strategy into disciplined execution and scalable enablement. The ideal candidate will have experience in strategy and operations, sales enablement, program management, or a chief of staff style role within high-growth B2B SaaS. The role involves owning GTM playbooks, leading strategic initiatives, creating enablement content, and driving cross-functional alignment.

Manager - Finance Operations

Company: Mercy For Animals

Location: Brazil,Mexico

Posted Dec 02, 2025

Mercy For Animals is a farmed animal advocacy organization seeking a Manager of Finance Operations to ensure financial integrity, transparency, and efficiency of their global operations. The role involves partnering with program and fundraising teams, ensuring compliance with nonprofit financial regulations, strengthening internal controls, and supporting international teams. The ideal candidate has a bachelor's degree in Finance, Economics, or Accounting, experience in similar environments, and mastery of financial modeling and analysis using Google Sheets and Microsoft Excel.

EDI On-boarding Customer Success Manager - Ecommerce

Company: Pipe17

Location: Remote

Posted Dec 02, 2025

Pipe17 is an ecommerce integration platform that simplifies data exchange and optimizes supply chain processes. The company is seeking an EDI Onboarding Customer Success Manager to define and implement the end-to-end onboarding process for customers using EDI solutions. The role involves collaborating with cross-functional teams, managing project timelines, providing training and support, and acting as a customer advocate.

Senior Product Designer II - UIE Developer Product Group

Company: HubSpot

Location: Remote

Posted Dec 02, 2025

This text promotes a developer role at HubSpot with emphasis on innovative tools, competitive pay, growth opportunities, and a collaborative culture. It highlights the company's focus on empowering developers through scalable systems and AI integration while offering comprehensive benefits and career development.

Senior Compliance Automation Engineer

Company: Muck Rack

Location: USA

Posted Dec 02, 2025

The company is seeking a Senior Compliance Automation Engineer to join their team and help with audit readiness and automating evidence collection. The role involves designing and developing automation solutions for GRC toolsets, platforms, and processes, as well as supporting internal and external audits. The ideal candidate should have 5+ years of experience in Governance, Risk, and Compliance, proficiency in Python and SQL, and experience with security and compliance frameworks.

Sr. Customer Success Manager

Company: Platform Science

Location: USA

Posted Dec 02, 2025

Platform Science is an open IoT platform founded in 2015 that partners with fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They value diversity, innovation, and empathy in their company culture. The Senior Customer Success Manager role involves implementing, managing, and growing relationships with enterprise-level accounts, acting as a trusted advisor, and driving customer adoption and retention of Platform Science solutions.

Senior Manager - Engineering

Company: Splice

Location: USA

Posted Dec 02, 2025

The job posting is for a Senior Manager Engineering role at Splice, a creative platform for music production. The role involves leading and growing a team responsible for building and scaling data platform pipelines and analytics infrastructure. The company culture emphasizes collaboration, accountability, and flexibility, with a focus on remote work. The role requires technical leadership experience, strong communication and organizational skills, and experience implementing agile methodologies.

Team Lead Coordinator - Internal Candidate

Company: PaceMate

Location: USA

Posted Dec 02, 2025

PaceMate is seeking a Remote Team Lead Coordinator Lead to guide clinical decision making and support the clinical team. The role involves decision making, education, alert triage, team assignments, and maintaining knowledge of PaceMate products. The company offers a robust compensation and benefit package, and is a top healthcare technology company.

Strategic Workforce Planning Business Partner

Company: Dropbox

Location: Remote

Posted Dec 02, 2025

Dropbox is seeking an experienced Strategic Workforce Planning Business Partner to join their team. The role involves leading end-to-end headcount management processes, building workforce dashboards, partnering with Finance and People Analytics, conducting external benchmarking, supporting annual workforce planning processes, contributing to HR technology roadmap initiatives, and driving long-term strategic workforce planning projects. The ideal candidate should have 6+ years of experience in Workforce Planning Analytics or Consulting, strong collaboration skills, excellent communication skills, and advanced technical expertise with Workday, Excel/Tableau, and HR technology platforms.

Staff Mobile Engineer - Grafana Ops - IRM

Company: Grafana Labs

Location: Sweden

Posted Dec 02, 2025

The Grafana IRM squad is a remote-first team operating business-critical services for incident response. They value unified experience, automation, integration, and observability. The role involves influencing the roadmap, delivering features, driving projects, contributing to open-source, and maintaining the mobile app. They seek motivated, customer-focused individuals with mobile development experience and a passion for creating intuitive products.

iOS Software Engineer - Mobile Infrastructure

Company: Dropbox

Location: Remote

Posted Dec 02, 2025

This job description highlights a critical role in enhancing Dropbox's mobile infrastructure, offering opportunities to shape core systems, collaborate with cross-functional teams, and influence product delivery to millions of users. Responsibilities include improving build systems and CICD pipelines, while requirements emphasize expertise in Bazel, iOS development, and team collaboration.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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