Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

VMware Architect (VCF and Aria Expertise)

Company: Insight

Location: USA

Posted Dec 02, 2025

The job posting is for a VMware Architect position at Insight, a Fortune 500 Solutions Integrator. The role involves designing and implementing private cloud solutions using VMware VCF and Aria, with a focus on cloud management and optimization. The company values people and technology, offering opportunities for career growth and continuous upskilling.

Employee Experience Specialist - Global Customer Care

Company: First Advantage

Location: USA

Posted Dec 02, 2025

First Advantage is a global company that values its employees and fosters a positive workplace culture. The company is seeking an Employee Experience Specialist to facilitate engagement activities, generate impactful communications, and collaborate with cross-functional teams to enhance the employee experience and organizational effectiveness.

Software Support Engineer (Java / AWS)

Company: Blossom

Location: Colombia

Posted Dec 02, 2025

Blossom is a US-based company with 20+ years of experience in providing financial services to credit unions. They are seeking a hands-on Production Support Engineer with strong analytical skills and experience in fintech or SaaS applications. The role involves troubleshooting, supporting AWS environments, and collaborating with cross-functional teams to improve reliability and client experience.

SME Cloud Engineer – DoD/USACE Cloud Infrastructure

Company: Guidehouse

Location: USA

Posted Dec 02, 2025

The job posting is for a senior cloud infrastructure role providing technical and managerial leadership for Department of Defense and US Army Corps of Engineers mission objectives. The position requires extensive cloud engineering experience, security clearance, and leadership skills to define cloud strategies, oversee implementations, ensure compliance, and manage financial aspects. Guidehouse offers a competitive compensation package and benefits.

Staff Backend Software Engineer (User Platform)

Company: Canva

Location: Australia

Posted Dec 02, 2025

The job description is for a Senior Backend Engineer role at Canva, focusing on developing and refining the Apps SDK to enable external apps to integrate into Canva's product ecosystem. The role involves architecting new fullstack capabilities, shaping API designs, and collaborating with internal teams and external developers. The position also includes driving large-scale projects, mentoring engineers, and shaping the future of backend development within the Ecosystem Supergroup.

Senior UX/UI Designer

Company: Netflix

Location: USA

Posted Dec 02, 2025

Netflix is seeking a highly skilled Senior UX/UI Designer to join their in-house development team focused on an innovative game delivered directly to TV via Netflix's proprietary cloud streaming platform. The ideal candidate will take full end-to-end ownership of developing core interaction and experience design for a dual-screen game that will immerse players in a beloved IP franchise. The role requires deep expertise in Unreal Engine 5, especially in UI/UX implementation, and the ability to collaborate with a multidisciplinary team to guide the development and refinement of key features, screens, and menus.

Principal Data Analyst/Snowflake/Cloud

Company: VSP Vision

Location: USA

Posted Dec 02, 2025

The Principal Data Analyst role involves collaborating with stakeholders to create robust data analytics solutions, ensuring data quality, and fostering cross-functional collaboration. The position requires advanced data analysis skills, experience with data platforms, and excellent communication abilities.

Senior Backend Engineer - Mimir

Company: Grafana Labs

Location: Spain

Posted Dec 02, 2025

Grafana Labs is hiring a Senior Backend Engineer for a full-time remote role in the UK, Sweden, Spain, and Germany. The role involves working on the open-source Grafana Mimir project and operating Grafana Cloud Metrics across major cloud providers. The company values innovation, transparency, and collaboration, and offers a competitive compensation package.

Senior Underwriting Officer - Excess Casualty

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 02, 2025

The Senior Underwriting UW Officer Excess Casualty role supports the Executive Underwriting Officer of Major Accounts Casualty. The position focuses on the Majors Excess Casualty portfolio, providing technical expertise and serving as the point of contact for frontline underwriting teams. Responsibilities include providing expert underwriting assistance, ensuring continuity between primary and excess casualty placements, supporting the Executive Underwriting Officer on transactions, monitoring underwriting decision frameworks, evaluating portfolio performance, driving underwriting technical excellence, and working with underwriting leaders to identify product and service enhancements.

Manager, Software Engineering - Billing

Company: Figma

Location: USA

Posted Dec 02, 2025

This job description highlights Figma's search for an engineering leader to drive growth and innovation through billing systems and product development. The role emphasizes collaboration across teams, team management, and contributing to a diverse workplace while offering competitive benefits and career growth opportunities.

Technical Support Expert 2 - Segment

Company: Twilio

Location: Colombia

Posted Dec 02, 2025

The job posting is for a Technical Support Expert 2 position at Twilio, focusing on Segment, Voice, and Platform Applications. The role involves troubleshooting customer issues, updating documentation, improving training resources, and collaborating with product and account teams. The position requires 2+ years of technical customer support experience, proficiency in JavaScript APIs, server-side libraries, SQL, and a commitment to learning multiple technical products. The role is remote-based in Colombia with occasional travel.

Global Clinical Trainer - Leadless Technologies

Company: Abbott

Location: USA

Posted Dec 02, 2025

Abbott is a global healthcare leader with a diverse portfolio of life-changing technologies. The company offers a wide range of benefits and opportunities for career growth. The job description is for a Global Clinical Trainer in Leadless Technologies, responsible for developing and delivering training content for healthcare professionals and Abbott teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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