Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Manager, Mid-Market Sales

Company: Figma

Location: USA

Posted Nov 08, 2025

Figma is seeking a Manager Mid Market Sales to join their dynamic team. The role involves leading a team of Account Executives, participating in customer meetings, assisting in training and development, shaping sales processes, and interviewing and hiring new team members. The ideal candidate should have 7+ years of SaaS sales experience, 2+ years of management experience, and a proven track record of developing customer relationships and leading sales teams to meet and exceed goals.

Sr Banking & Payments Manager

Company: Kraken

Location: UK

Posted Nov 08, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The Senior Manager Banking & Payments role leads global banking relationships to support Kraken's growth and product launches.

Account Executive (Enterprise)

Company: EDB

Location: Singapore

Posted Nov 08, 2025

The text describes a senior sales role focused on driving growth in the Taiwan market through enterprise account management, strategic partnerships, and high-touch sales execution. It outlines responsibilities including revenue targets, customer relationship management, and collaboration with cross-functional teams, while emphasizing required skills in IT solutions and market expertise.

Senior Software Engineer - Engineering Workflow and CI

Company: Mozilla

Location: France

Posted Nov 08, 2025

Mozilla Corporation, a nonprofit-backed technology company, has been shaping the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Staff Engineer- Developer Productivity

Company: Hightouch

Location: North America

Posted Nov 08, 2025

The role is for a developer productivity engineer to improve the monorepo and production path for over 50 engineers. The position offers high ownership, autonomy, and impact. The company values intellectual curiosity and motivation. The salary range is $180,000 to $320,000 USD per year.

Account Executive - GSI

Company: ScienceLogic

Location: UK

Posted Nov 08, 2025

ScienceLogic is a leader in IT operations management, providing modern IT operations with actionable insights to resolve and predict problems faster. The company is looking for a proven Account Executive with at least 2 years of experience in IT sales or solutions architecture to join their Global Systems Integrator sales organization. The role involves working with innovative GSIs to enable and support them in selling and delivering ScienceLogic's AI-infused hybrid IT service assurance solutions to end clients.

Specialist I - Partnership Support

Company: Grow Therapy

Location: USA

Posted Nov 08, 2025

The job posting is for a Specialist I Partnership Support role at Grow Therapy, a remote-friendly team. The position involves answering calls, chats, and emails from clinicians and clients, collaborating with other teams to solve issues, and working with RCM and Engineering teams to resolve bugs and billing issues. The ideal candidate should have experience in customer support, healthcare billing, and a consultative and empathetic attitude.

Account Executive (Enterprise)

Company: EDB

Location: Indonesia

Posted Nov 08, 2025

The role is an Account Executive for Enterprise Thailand and Vietnam, based in Singapore and Indonesia. The main responsibilities include driving growth and transformation of the Thailand and Vietnam market, developing and executing go-to-market strategies, building relationships, and achieving sales targets. The ideal candidate should have 8+ years of experience in high-touch sales of IT solutions, proven success in managing enterprise accounts, and strong collaboration skills.

Mobile Product Software Engineer - Core Testing

Company: Dropbox

Location: Mexico

Posted Nov 08, 2025

The role is for a Mobile Product Software Engineer on the Dropbox Core Test Team, focusing on shaping the quality engineering landscape of core products. The position requires strong leadership, technical expertise, and a strategic approach to software quality. The team is looking for a Mobile Engineer to help build products effortlessly and define quality metrics.

Senior Sofware Engineer (Localization)

Company: Mozilla

Location: Germany

Posted Nov 08, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The Mozilla Corporation is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Senior Software Engineer - Engineering Workflow and CI

Company: Mozilla

Location: Sweden

Posted Nov 08, 2025

Mozilla Corporation, a nonprofit-backed technology company, has been shaping the internet for the better over the last 25 years. With a focus on diverse areas including AI, social media, and security, Mozilla aims to make the internet better for people while never losing sight of its core mission. The company values diversity, equity, inclusion, and belonging, and offers generous benefits to its employees.

Senior Sofware Engineer (Localization)

Company: Mozilla

Location: Spain

Posted Nov 08, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The Mozilla Corporation is wholly owned by the nonprofit Mozilla Foundation and is committed to making the internet better for people.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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