Trusted Advisor Jobs in New York City, NY
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Senior Customer Success Manager
Company: Own Company
Location: New York City, NY
Posted Apr 11, 2024
<div> <p>Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses Own empowers customers to ensure the availability security and compliance of missioncritical data while unlocking new ways to gain deeper insights faster By partnering with some of the worlds largest SaaS ecosystems such as Salesforce ServiceNow and Microsoft Dynamics 365 Own enables customers around the world to truly own the data that powers their business<p> <p>Its their platform Its your data Own it<p> <div> <p><b><strong>The Job<strong><b> <p><p>Own Company is seeking a highly motivated and experienced <strong>Senior Customer Success Manager<strong> to join our Customer Success organization In this crucial role you will play a key part in shaping the overall customer experience working diligently to guarantee that our valued customers derive maximum value from the software and services they have acquired Your commitment to driving differentiated value realization will set new standards for excellence in customer success Your success will be measured by key performance indicators including customer retention renewal rates upsell crosssell expansion and customer satisfaction<p> <p><b><strong>Your DaytoDay Role<strong><b> <p><ul><li>Customer Relationship Management Develop and nurture strong longlasting relationships with key customer stakeholders understanding their business needs and objectives<li> <li>Customer Onboarding Collaborate with cross functional teams to ensure seamless onboarding and training for new customers <li> <li>Customer Outcome Objectives and Success Plans Collaborate with Account Executives and Solution Engineers to understand client business drivers and outcome objectives and partner with client to develop success plans and outline value expectations<li> <li>Renewal and Retention Management Proactively manage the renewal process to ensure customer retention targets are met and exceeded<li> <li>Mitigate Churn Monitor product usage and adoption and identify potential areas of concern and develop mitigation plans ensuring a high renewal rate<li> <li>Upsell Identify opportunities for additional licenses features and services within existing Own user accounts and actively lead these efforts to successful closure<li> <li>CrossSell and Expansion Work with crossfunctional teams to identify opportunities for selling additional products and services<li> <li>Customer Advocacy Identify and recruit satisfied customers to become advocates participate in case studies and user communities and refer Own solutions to others<li> <li>Product Expertise Demonstrate an indepth understanding of Own solutions enabling you to provide expert guidance and insights on how to maximize the value of our offerings <li> <li>PreSales Support Provide support to Account Executives during the presales process and position Owns Customer Success framework as a differentiator<li> <li>Data Analysis Utilize datadriven insights to monitor customer health identify trends and implement proactive measures to enhance customer success<li> <li>Thought Leadership Demonstrate and inspire thought leadership which drives cross functional collaboration improvements to Customer Success practices and accelerated customer value realization<span> <span><li> <ul><p><b><strong>Your Work Experience<strong><b> <p><ul><li>Bachelors degree and 5+ years of relevant experience<li> <li>Proven experience in customer success within the SaaS industry<li> <li>Demonstrated experience developing customer success plans and enabling customer defined value to be realized<li> <li>Understanding of backup recovery archive and other data management and protection technologies preferred<li> <li>Salesforce end user proficiency is required and Salesforce administration experience is preferred<li> <li>Experience using Gainsight as a Customer Success tool is preferred<li> <li>Ability to manage a portfolio of accounts of various sizes in a fastpaced dynamic environment<li> <li>Able to operate effectively both independently and within a team<li> <li>Takes initiative intellectually curious and has a strong desire to learn<li> <li>Excellent communication negotiation and presentation skills<li> <li>Strong analytical and problemsolving abilities<li> <li>Resultsdriven with a track record of meeting and exceeding customer success targets<li> <ul><p><b><strong>Important Details<strong><b> <p><p><span>This is a fulltime position The ideal candidate will work out of our <span><span>Englewood Cliffs NJ<span><span> office a minimum of 3 days per week to maximize collaboration and interaction with the business Travel may be required<span><p> <p>Own is dedicated to creating an environment where employees thrive which is why base pay is only one part of the total compensation package that is provided to compensate and recognize employees for their work This role may also be eligible for unlimited PTO generous medical benefits a 401k savings plan with a 4 employer match discretionary bonusesincentives and stock options We also offer catered lunches in the office five days a week a full fitness center and free shuttle bus service to and from New York City<p> <p>Creating an environment where employees thrive also means making sure every employee feels accepted As we scale to help all types of companies protect precious data our team must reflect the diversity we serve Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day We strive to be one team and one culture that builds trust through transparency We do not discriminate based on race color religion sex sexual orientation gender identity age national origin protected veteran status or disability status<p> <p>Learn more at owndatacom<p> <p><span><strong>LIOnsite<strong><span><p>
Solutions Architect - CS Advisory
Company: Pigment
Location: New York City, NY
Posted Apr 12, 2024
Pigment, a rapidly growing SaaS company founded in 2019, offers an efficient EPM platform. With over 350 employees across multiple global offices, Pigment has secured $393M in investments and serves notable clients like Unilever, Deliveroo, and Brex. The Success Advisory team seeks experienced professionals with 7+ years in client-facing technical roles, strong EPM modeling skills, and the ability to manage multiple projects. Responsibilities include aligning with customer success teams, providing technical guidance, and collaborating with product and R&D. Pigment offers competitive compensation, stock options, generous time off, and a commitment to diversity and inclusion.
Accounts Receivable Specialist
Company: Own Company
Location: New York City, NY
Posted Apr 12, 2024
Own, a leading data platform, is seeking an Accounts Receivable Specialist for their Finance team. The role involves managing the billing process, ensuring accurate and timely invoicing, handling accounts receivable, and coordinating with customers. The ideal candidate should have a Bachelor's degree in Accounting, Finance, or a related field, and 1-3 years of experience in accounts receivable or billing within a SaaS company. Strong understanding of billing principles, attention to detail, and excellent communication skills are required. The position is full-time, based in Englewood Cliffs, NJ, with potential for unlimited PTO, generous benefits, and stock options. Own is committed to diversity and inclusion, fostering an environment where employees thrive.
Asset Protection Associate
Company: GOAT Group
Location: New York City, NY
Posted Apr 11, 2024
The Asset Protection team at GOAT Group is seeking a motivated individual with Distribution Center and/or Retail store experience. The role involves maintaining a safe workplace, enforcing safety protocols, and assisting with access control and visitor management. The team is responsible for the physical security of facilities, inventory control, and employee safety. The hiring range is $18-$18 USD. GOAT Group operates four distinct brands, including GOAT, Flight Club, Grailed, and alias, serving a global community of over 50M members.
Legal and Compliance Director
Company: Galaxy
Location: New York City, NY
Posted Apr 11, 2024
Galaxy Digital is a leading company in the crypto and blockchain industry, offering a range of services including trading, lending, advisory, investment solutions, and infrastructure services. The company is seeking a Legal & Compliance Director with extensive experience in OTC derivatives and swap dealer businesses. The role involves managing CFTC compliance programs, advising on sales and trading activities, evaluating new products, and maintaining relationships with regulators. The company offers competitive compensation, flexible time off, health benefits, and opportunities to learn about the crypto industry.
SAP SCM MM Consultant
Company: IBM
Location: PH Quezon City
Posted Apr 11, 2024
IBM Consulting offers a career with long-term relationships and collaboration with clients worldwide. Consultants work on innovative projects, integrating strategy, process, technology, and information to solve complex business problems. They lead technical design and implementation of SAP solutions, partnering with global teams in an agile environment. IBM values curiosity, continuous learning, and empathy, providing growth opportunities and a supportive culture.
VP, Brand Marketing
Company: Calm
Location: New York City, NY
Posted Apr 11, 2024
Calm is a leading mental health company offering apps for sleep, meditation, and relaxation, as well as digital mental health programs. The company is hiring a VP of Brand Marketing to solidify its position as the top mental health brand. The role involves managing brand strategy, content marketing, and collaborating with various teams to amplify new releases and earned media. The ideal candidate is a visionary leader with a proven track record in marketing, passionate about mental health, and adept at sparking social conversation.
Sr. SAP Integration Developer (CPI)
Company: Harry's Inc.
Location: New York City, NY
Posted Apr 12, 2024
Harry's Inc. is a company that values innovation, inclusion, and teamwork. They have a diverse team of brilliant and humble people who work together to create products that answer unmet consumer needs. The company offers a range of benefits and perks, including flexible time off, wellness and L&D stipends, and equity in the company.
Solutions & Implementation Manager
Company: Payoneer
Location: New York City, NY
Posted Apr 11, 2024
Payoneer is seeking a Solutions & Implementation Manager with 7+ years of experience in technical support, solution architecture, and client onboarding. The role involves structuring and implementing technical solutions, conducting discovery sessions, and documenting solutions. The ideal candidate should have strong communication skills, strategic thinking, and experience with APIs, SaaS products, and technologies. Payoneer offers comprehensive benefits, a flexible work schedule, and a supportive office culture.
Compliance Analyst
Company: Engineers Gate
Location: New York City, NY
Posted Apr 11, 2024
Engineers Gate is hiring a Compliance Analyst to support their Legal and Compliance team. The role involves drafting, implementing, and enhancing legal and compliance policies, supporting various compliance initiatives, and collaborating with internal stakeholders. The ideal candidate should have an undergraduate degree, 3-5+ years of experience in legal or compliance within the financial services industry, strong communication skills, and the ability to work in a fast-paced environment. The salary range is between $100,000-$175,000.
Senior Manager of Workplace Experience
Company: Own Company
Location: New York City, NY
Posted Apr 11, 2024
Own is a fast-growing organization that is looking for a Workplace Experience Leader to develop and lead their North America Workplace organization. The ideal candidate will have 7+ years of relevant workplace experience and be able to lead a team responsible for the end-to-end management of the workplace lifecycle.
Account Manager, Demand Sales
Company: Connatix
Location: New York City, NY
Posted Apr 11, 2024
Connatix, a leading video platform company, is seeking an experienced Account Manager to join their growing US demand team. The role involves managing and growing accounts, working with premium partners, and collaborating with cross-functional teams. The company offers market-leading technology, a supportive engineering team, and a transparent leadership style. The ideal candidate should have 3-5 years of digital programmatic advertising experience, be highly organized, and have a proven track record of upselling and growing accounts.