Trusted Advisor Jobs in USA
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Technical Writer
Company: Stellic
Location: USA
Posted Apr 23, 2024
<p><strong>About Stellic<strong><p> <p>Stellic is on a mission to empower students to get the most value out of their college journey and prepare them for success in their careers Many believe that degree progression is straightforward but for most students its a meandering and arduous process As a result graduation rates suffer with less than 44 of students graduating within 6 years Our degree progression platform finally solves one of the biggest pain points for college students and advisors helping students plan their degrees choose courses and manage their academic journey<p> <p> <p> <p><strong>About the Role<strong><p> <p>As Stellics technical writer youll create educational content for customers and internal teams to support implementing and using Stellic products This position participates primarily in communication that affects the customer lifecycle postsale<p> <p>This role combines technical communication and training video creation skills with project management empathy and storytelling The Technical Writer will be a member of crossfunctional teams that include subject matter experts from all corners of the company Youll be tasked with turning lessons learned from their customer interactions and field experiences into meaningful content for our customers<p> <p><span style=textdecoration>Were looking for a technical writer that can thrive in our fastpaced startup world and who has the experience to help Stellic scale our documentation In this role youll<span><p> <ul style=> <li style=>Assess the training and documentation needs of our customers and internal teams for new and existing features<li> <li style=>Develop written and video content through collaboration with Product Engineering and customerfacing teams including integration materials used during implementation<li> <li style=>Work in partnership with other departments to improve our customer help center and our internal product knowledge base<li> <li style=>Support product adoption and customer education with a goal of deflecting customer questions with docs and training<li> <li style=>Assist in writing product updates and release notes to make sure our customers stay updated on the latest features and releases<li> <li style=>Assess gaps in existing documentation and develop a strategy for updating and refining it<li> <ul> <p><span style=textdecoration>Youd be a great fit for this role if you have the following skills and experiences<span><p> <ul style=> <li style=>3 years of relevant experience as a SaaS software technical writer or content manager including producing written and video content<li> <li style=>Superior writing skills with ability to explain technical concepts to a diverse audience<li> <li style=>Ability to empathize with our partners to make them successful using our product<li> <li style=>Ability to learn new technologies and concepts quickly and then design and develop clear training materials on them<li> <li style=>Motivated selfstarter capable of taking initiative with exceptional teamwork skills who is comfortable defining new documentation processes<li> <li style=>Experience with Intercom and Notion<li> <li style=>Experience using AI or other automation tools to assist in docs and training<li> <li style=>Experience designing instruction for inperson delivery of training<li> <ul> <p> <p> <p><strong>Why Join<strong><p> <ul style=> <li style=>Be part of the customercentric team thats addressing the core issues in higher ed via an expandable platform one thats overwhelmingly loved by students and valued by administrators<li> <li style=>The opportunity to join at the ground level of a promising platform and be part of a team critically responsible for its growth<li> <li style=>Work and learn from some of the most prominent thought leaders in higher ed and SaaS sales<li> <li style=>Generous stock options in a Series A stage startup<li> <li style=>Flexible outcomebased culture<li> <li style=>Medical dental vision and life insurance<li> <li style=>401K and commuter benefits<li> <li style=>Annual international retreats in some of the most beautiful cities amp towns<li> <ul> <p> <p> <p><strong>Salary<strong> $100000 $140000 base salary plus equity<p> <p> <p> <p><strong>Some of the Things Weve Heard<strong><p> <ul style=> <li style=>Student <em>Having an interface that allows you to look at everything reaffirms the idea that all the work youre putting in daytoday it is getting you somewhere It is not all for naught<em><li> <li style=>Advisor <em>Just had the most AMAZING advising sessiona student was changing majors and they built a new plan to show her parents within minutes She was beaming and so was Ithis is incredible to use<em><li> <li style=>Administrator <em>Stellic has caused us to be more inspired about the work that we do Having a platform that is agile responsive flexible and shows potential for moving forward and a collaborative team approach has been remarkable<em><li> <ul> <p> <p> <p><strong>Stellic is an Equal Opportunity Employer<strong><p> <p><em>Our company values diversity and believes diverse teams make innovation possible We encourage all qualified applicants from any race color religion sex gender identity sexual orientation national origin disability status protected veteran status or other characteristics to apply<em><p> <p><p><img src=httpsremotivecomjobtrack1908349blankgifsource=publicapi alt=>
Customer Success Specialist
Company: Authenticate
Location: USA
Posted Apr 23, 2024
<div class=h3>Build Trust and Secure Recurring Revenue at Authenticatecom<div><p>As a Customer Success Specialist at Authenticatecom youll play a pivotal role in building trust nurturing relationships and securing recurring revenue the fuel that propels our mission forward<p><div class=h3><strong>The Problem We Solve<strong><div><p>Identity theft wreaks havoc on businesses and individuals alike At Authenticatecom were leading the charge with revolutionary software that prevents it Youll be part of a passionate team committed to giving organizations the confidence to thrive in the digital age<p><p><p><div class=h3>Your Mission<div><p>Hyperserve our Chief Executive Officer and customers ensuring flawless communication and exceeding expectations at every touchpoint You will<p><ul style=> <li style=> <strong>Be the Champion of Customer Needs <strong>Actively listen and understand client concerns document their feedback with meticulous attention and ensure it reaches the right people within the organization<li> <li style=> <strong>Bridge the Gap Between Sales and Success<strong> Partner with the CEO to translate customer needs into tailored solutions fostering smooth transitions from prospect to satisfied user<li> <li style=> <strong>Become a Trusted Advisor <strong>Build strong longterm relationships with customers proactively anticipating their needs and providing expert guidance on maximizing the value of Authenticatecom<li> <li style=> <strong>Be the Voice of the Customer <strong>Advocate for customer interests within the organization ensuring their feedback shapes product development and strategic decisions <li> <li style=> <strong>Drive Recurring Revenue Growth <strong>Monitor renewal cycles proactively address concerns and work closely with the sales team to secure customer loyalty and upsell opportunities<li> <ul><p><p><div class=h3>Your Success Equation<div><p><p><p>You must be passionate about customer success and possess a genuine desire to build meaningful relationships <p><p><p><p>You must excel at clear concise and empathetic communication both written and verbal<p><p><p><p>You anticipate challenges think creatively and find solutions that delight customers<p><p><p><p>You leverage data to track customer success metrics and identify areas for improvement<p><p><p><p>You thrive in a fastpaced environment actively collaborate across teams and are motivated by exceeding expectations and securing recurring revenue<p><p><p><div class=h3>Your Rewards<div><p><p><p>You will witness firsthand the positive impact Authenticatecom has on businesses and society We want you to have an ownership mindset aiming to shape the future of customer success through your initiatives and ideas Youll have uncapped earning potential with compensation that scales directly with the recurring revenue you help generate You can be a part of a passionate and supportive group of innovators at the forefront of cybersecurity<p><p><p><p><strong>Requirements<strong><p><p>Bachelors Degree 3 Years of Sales Experience Strong Ability to SelfLearn Communicate and Overdeliver<p><p><strong>Benefits<strong><p><ul style=> <li style=>Paid Time Off Vacation Sick amp Public Holidays<li> <li style=>Training amp Development<li> <li style=>Work From Home<li> <li style=>Stock Option Plan<li> <ul><br><br><div class=h2>About the company<div><br><p>Authenticate® provides powerful developer tools for identity authentication and fraud prevention Our solution integrates multiple verification tools to enable customers to create proprietary trust scores on peertopeer exchanges twosided marketplaces online communities and more worldwide through the Authenticatecom API and mobile SDK We are also proud to offer low cost AML KYC FCRA DPPA EEOC amp FHA compliant checks via channel partnerships with leading CRAs Credit Reporting Agencies amp data furnishers Moreover our unified solution helps save customers time to market as well as RampD costs associated with managing multiple integrations amp accounts while offering lower costs due the combined purchasing power of our customer base along with preferential pricing that includes a direct line of contact for upper management support which would not be available if they went direct to our partners instead<p><img src=httpsremotivecomjobtrack1908073blankgifsource=publicapi alt=>
Junior Revenue Platform Consultant
Company: Octopus Deploy
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> Hello 👋 <p> <p> <p> <p> We make Octopus Deploy <p> <p> <p> <p> We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises <p> <p> <p> <p> 🐙235000+ people use Octopus Deploy <p> <p> 🐙600000+ virtual machines run our Tentacle agent <p> <p> 🐙300000000+ deployments to date <p> <p> 🐙90 of support emails answered in 2 hours or less <p> <p> 🐙Over 3500 organisations use Octopus Deploy <a class=fontbold underline fontbold underline postingslink href=httpsoctopuscomcompany rel=noopener noreferrer nofollow target=blank> curious check this out <a> <p> <p> <p> <p> Octopus Deploy is one of Australias fastestgrowing software companies and were taking on the world After bootstrapping for a decade in 2021 we quietly raised Australias second largest ever venture capital raise accepting a USD 172M minority investment from <a class=fontbold underline fontbold underline postingslink href=httpswwwinsightpartnerscom rel=noopener noreferrer nofollow target=blank> Insight Partners <a> <p> <p> <p> <p> As a Junior Revenue Platform Consultant at Octopus Deploy youll play a key role in optimizing and maintaining our Salesforce platform to align with the Sales teams goals Initially focused on Salesforce youll broaden your scope to encompass our complete revenue technology suite working with platforms like Outreach ZoomInfo Zuora and LeanData Your duties will involve working closely with various teams crafting solutions providing user support for our tech stack and ensuring the smooth operation of our platform <p> <p> <p> <p> Salary Expectation $90000 USD + stock options <p> <p> <p> <p> <p> <p> <strong> A Typical Day Might Look Like <strong> <p> <ul> <li> <p> <strong> Sales Technology Configuration and Customization <strong> Tailor our sales technology stack including Salesforce to meet business needs encompassing customizations such as object creation field adjustments and layout enhancements <p> <li> <li> <p> <strong> Integration Management <strong> Oversee the seamless integration of thirdparty systems with our sales technology suite optimizing their performance and functionality within our operations <p> <li> <li> <p> <strong> User Lifecycle Management <strong> Streamline user management processes within our technology platforms from onboarding to offboarding ensuring smooth transitions and access management <p> <li> <li> <p> <strong> User Assistance and Training <strong> Offer continuous support to technology users addressing queries resolving issues and conducting training sessions to enhance their proficiency with the tools <p> <li> <li> <p> <strong> Data Integrity Management <strong> Uphold data accuracy and consistency across our technology platforms overseeing imports eliminating duplicates and maintaining clean records <p> <li> <li> <p> <strong> Process Streamlining and Automation <strong> Drive efficiency through process automation initiatives leveraging tools like Flow to streamline workflows and boost productivity <p> <li> <li> <p> <strong> Analytics and Reporting <strong> Develop and maintain insightful reports and dashboards that offer valuable sales performance metrics and aid in datadriven decisionmaking processes <p> <li> <li> <p> <strong> Security and Compliance Oversight <strong> Support and maintain robust security measures within our technology ecosystem managing user permissions and staying uptodate with compliance standards and updates <p> <li> <li> <p> <strong> Versatility <strong> Seamlessly adjust to shifting business demands fostering efficient and effective outcomes in dynamic work settings <p> <li> <li> <p> <strong> Continuous Improvement <strong> Remain updated on industry trends and best practices exploring new features and recommending optimizations to enhance our technology infrastructures effectiveness <p> <li> <ul> <p> <p> <p> <strong> Youll Be A Great Fit If You <strong> <p> <ul> <li> <p> Reside in and are authorized to work in the PSTMST time zones in the United States <p> <li> <li> <p> Demonstrate a minimum of 2 years experience as a Salesforce Administrator at a SaaS company <p> <li> <li> <p> Have obtained Salesforce Administration Certification <p> <li> <li> <p> Understand of Salesforce architecture data model and security model <p> <li> <li> <p> Have excellent analytical and problemsolving skills <p> <li> <li> <p> Are able to work collaboratively in a team environment <p> <li> <li> <p> Effectively communicate and are able to translate business requirements into technical solutions <p> <li> <ul> <p> <p> <p> <strong> Why Is This A Great Opportunity <strong> <p> <ul> <li> <p> We offer great benefits including generous laptop and home office allowances plus stock options <p> <li> <li> <p> Annual leave of 25 x days <p> <li> <li> <p> Parents receive 12 weeks of fully Paid Parental Leave <p> <li> <li> <p> We value transparency and fairness in every aspect of our business For example Paul our CEO shares monthly updates on company performance and our pay structures are designed to pass the printer test <p> <li> <li> <p> Trust and autonomy Octonauts are treated with respect and are trusted to find the best way of working for the task at hand without managers looking over their shoulder <p> <li> <li> <p> Youll be joining a highgrowth company with numerous opportunities to learn and advance your career <p> <li> <li> <p> Remote first work from wherever you feel most productive <p> <li> <li> <p> We are a supportive company where everyones contribution is valued <p> <li> <li> <p> We respect and encourage worklife balance <p> <li> <ul> <p> <p> <p> <strong> Equal Opportunity <strong> <p> <ul> <li> <p> Weve built an inclusive workplace culture and understand the true importance of cultureadd versus culturefit <p> <li> <li> <p> From day 1 youll have a buddy helping you get your bearings You can book in coffee chats with anyone in the company We encourage everyone to have a voice in all aspects of the product and the business So much so that we have an open chat policy all channels are public by default and everyone is welcome <p> <li> <li> <p> If you need assistance or accommodation during the application process because of disability please let us know and well try our best to accommodate <p> <li> <li> <p> Also when it comes to inclusivity we mean it check out our <a class=fontbold underline fontbold underline postingslink href=httpshandbookoctopuscom rel=noopener noreferrer nofollow target=blank> handbook <a> <p> <li> <li> <p> If youd like to work at Octopus reach out and say hello <p> <li> <ul> <p> <p> <p> <strong> How to Apply <strong> <p> <ul> <li> <p> You must have ongoing unrestricted work rights and reside in the US <p> <li> <li> <p> Submit a CV your LinkedIn profile is also acceptable as long as it contains enough information for us to assess your fit for the role <p> <li> <li> <p> We welcome any other relevant documents or portfolios necessary to showcase your skillset and why you think youd be a great fit here at Octopus <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Note to Search FirmsAgencies <strong> <p> <p> Octopus Deploy does not compensate search firms for unsolicited assistance unless they have a written search agreement with Octopus Deploy and the requisition is positionspecific Any resumes curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or positionspecific requisition submitted to any Associate of Octopus Deploy will be deemed the sole property of Octopus Deploy and no fee will be paid in the event the candidate is hired by Octopus Deploy <p><p>
Partner Account Manager
Company: TrueCar
Location: USA
Posted Apr 24, 2024
<div class=contentintro><p>TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy transparent and efficient We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth transparency and fairness are the foundation to a great experience We forge partnerships to power car buying programs for some of Americas most trusted brands And we continually innovate to provide useful tools research market context and pricing transparency to help consumers feel empowered and confident all throughout their journey<p> <p>As consumers priorities and shopping habits shifted so did we We are building a modern day marketplace and invite you to come join the TrueCar Crew You can have a real amp direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience We are seeking talented individuals who are excited by our mission to revolutionize amp elevate the car buying amp selling experience<p><div><p><strong>The Opportunity<strong><p> <p>The Partner Account Manager is responsible for engaging managing and retaining multiple partner relationships within their portfolio of partners to ensure consistent performance and profitability aligned to strategic goals Act as a liaison between the partner and TrueCar understand the needs of the partner and problemsolve This position requires strong coordination with crossfunctional teams including the Product Marketing and Business Operations teams<p> <p><strong>How youll contribute to TrueCars success<strong><p> <ul style=> <li style=>Responsible for the daytoday management of existing partner relationships including ensuring our partners have the necessary tools and information to be successful with their carbuying programs<li> <li style=>Review dashboards and analyze data to make informed recommendations for improvements and optimizations to partner programs<li> <li style=>React and respond to partner requests for information and support ensuring support is consistent with our service level agreements with partners and managing any scope creep<li> <li style=>Prioritize requests from multiple partners and evaluate them based on the level of effort versus performance impact<li> <li style=>Identify and escalate opportunities for partner program growth<li> <li style=>Advocate for partner success to reduce churn and problemsolve issues as they arise <li> <li style=>Ensure partners have the resources available to enable their success on the TrueCar platform using all available selfservice collateral training materials and performance reporting <li> <li style=>Work collaboratively across teams to support the needs of the assigned portfolio of partners by troubleshooting reporting documenting and taking the initiative in problemsolving issues as they arise <li> <li style=>Establish and maintain strong relationships with partner senior leaders and decisionmakers <li> <li style=>Demonstrate a high level of attentiveness towards partners and actively contribute to a culture that encourages highquality service with a sense of urgency <li> <li style=>Develop trusting relationships and open communication while accepting feedback up and down <li> <ul> <p><strong>Your Expertise <strong><p> <ul style=> <li style=>Demonstrated success in relationship management of a large portfolio of accounts and working at scale<li> <li style=>Techsavvy with the ability to understand interpret and present data with a consultative approach<li> <li style=>The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems<li> <li style=>Excellent verbal and written communication skills with the ability to present complex data listen for understanding and influence outcomes<li> <li style=>Proven track record of excellent client service<li> <li style=>Expertise in interfacing with client contacts at various levels<li> <li style=>Demonstrated ability to effectively present information including complex technical content and respond to client requirementsrequests<li> <li style=>Ability to understand client standards and requirements pertaining to offered products features and capabilities<li> <li style=>Ability to communicate client requirements and methodologies to internal stakeholders to ensure alignment<li> <li style=>Ability to represent the company within an assigned book of business<li> <li style=>Ability to utilize stateoftheart office software and learn new software ie Tableau Google Analytics<li> <li style=>Selfstarter with integrity a strong work ethic and a high level of energy<li> <li style=>Experience in building strong relationships with clients and key internal stakeholders across organizational and departmental boundaries<li> <li style=><strong>Ability to travel domestically by airplane or car including overnight trips up to 25 of the time<strong><li> <ul> <p>Base salary range $66000 $101000<p><div class=contentconclusion><p><strong>Your TrueCar Experience<strong><p> <p><span style=fontweight>As a crew member youll be primarily based out of your home as a part of our Dynamic Workplace strategy We provide additional benefits amp perks to assist our crew members in having a sustainable home workstation including monthly internetmobile phone service reimbursement and furniture amp equipment for your space <span><p> <p><span style=fontweight>You will receive excellent benefits that include but arent limited to 100 employerpaid healthvisiondental premium 401k with company contribution equity a wellness stipend program and a learning amp development reimbursement program We recognize that everyone needs an occasional recharge so we offer a flexible PTO policy for exempt TrueCar Crew along with a generous PTO accrual policy for nonexempt TrueCar Crew in addition to 14 companypaid holidays and 2 floating holidays In short we care deeply about our crew members and build employeecentric programs that prove it <span><p> <p><span style=fontweight>At TrueCar we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products We welcome a workforce that reflects all the diversity of carbuying consumers We encourage everyone interested in our company mission to apply We do not discriminate on the basis of race gender religion sexual orientation age or any other trait that is protected by applicable law We will consider qualified applicants with arrest and conviction records in accordance with applicable law In addition TrueCar will provide reasonable accommodations for qualified individuals with disabilities<span><p> <p><span style=fontweight>TrueCar does not accept unsolicited agency submissions<span><p> <p><span style=fontweight>If you are based in California we encourage you to read this important information for California residents linked<span> <a href=22httpsdrivegooglecomfiled1MdopCGIUQXQeEYDTx6B8Gr9kVptGgbview22 rel=nofollow target=blank><span style=fontweight>here<span><a><span style=fontweight><span><p> <p><span style=fontweight>LIRemote<span><p><div><img src=httpsremotivecomjobtrack1907798blankgifsource=publicapi alt=>
Senior Site Reliability Engineer
Company: Webflow
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> Were looking for a <strong> Senior Site Reliability Engineer <strong> to improve reliability and stability of Webflows customerfacing production infrastructure serving millions of page views per hour Our product is used by over 2 million users worldwide across 190 countries and youll help ensure our platform is secure and scalable for these users as tens of thousands of projects are launched on Webflow each month <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States BC amp ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Permanent <p> <li> <li> <p> Exempt <p> <li> <li> <p> The cash compensation for this role is tailored to align with the cost of labor in different geographic markets Weve structured the base pay ranges for this role into zones for our geographic markets and the specific base pay within the range will be determined by the candidates geographic location jobrelated experience knowledge qualifications and skills <p> <ul> <li> <p> United States all figures cited below in USD and pertain to workers in the United States <p> <ul> <li> <p> Zone A $162500 $216050 <p> <li> <li> <p> Zone B $152700 $203100 <p> <li> <li> <p> Zone C $14300 $190150 <p> <li> <ul> <li> <li> <p> Canada All figures cited below in CAD and pertain to workers in ON amp BC Canada <p> <ul> <li> <p> CAD 184600 CAD 245500 <p> <li> <ul> <li> <ul> <li> <li> <p> Please visit our <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowaboutwebflowiocareers rel=noopener noreferrer nofollow target=blank> Careers page <a> for more information on which locations are included in each of our geographic pay zones However please confirm the zone for your specific location with your recruiter <p> <li> <li> <p> Reporting to the Senior EM <p> <li> <ul> <p> As a <strong> Senior Site Reliability Engineer <strong> youll <p> <ul> <li> <p> Join our Site Reliability team which is responsible for infrastructure behind the <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdesigner rel=noopener noreferrer nofollow target=blank> main Webflow application <a> as well as the infrastructure required for our <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomhosting rel=noopener noreferrer nofollow target=blank> hosting plans <a> <p> <li> <li> <p> Empower engineers on other teams to take control of their services by writing shared infrastructureascode tooling and collaborating on internal best practices for infrastructure <p> <li> <li> <p> Occasionally dive into the main Webflow application in Node Python or Go to better discern and sometimes fix behavior in production <p> <li> <li> <p> Work with peers on Webflows Customer Support Partnerships and Sales teams to enable customers using Webflows services in production <p> <li> <li> <p> Participate in and continuously improve oncall and incident response processes <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Youll thrive as a <strong> Senior Site Reliability Engineer <strong> if you <p> <ul> <li> <p> Either a background as an ops engineer with an enthusiasm for code or a background as a software engineer with an enthusiasm for systems administration <p> <li> <li> <p> 5+ years of experience building maintaining and debugging distributed systems in a customerfacing environment that allows for little to no downtime <p> <li> <li> <p> Experience navigating and scaling multitier cloud environments on either AWS or GCP <p> <li> <li> <p> Experience with containercentric architectures built with Docker and tools like Kubernetes EKS GKE AKS OpenShift etc ECS Docker Swarm or Mesos <p> <li> <li> <p> Experience with infrastructureascode tools like Terraform Pulumi Ansible Puppet or Chef <p> <li> <li> <p> Experience in contributing to fullstack applications built using tools like React Node and MongoDB <p> <li> <li> <p> Enthusiasm for mentoring and sponsoring lessexperienced engineers <p> <li> <ul> <p> It would be a bonus if you had even <em> one <em> of the following <p> <ul> <li> <p> Experience with Kubernetes Nginx Terraform or Pulumi specifically <p> <li> <li> <p> Experience improving oncall and incident response processes for Engineering <p> <li> <li> <p> Experience working in highcompliance environments or a special interest in security engineering We are not the security team but we are always looking to improve our security posture <p> <li> <ul> <p> Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements <p> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents fulltime employees working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent care Flexible Spending Account US only dependent on insurance plan selection where applicable in the respective country of employment Employees may also have voluntary insurance options such as life disability hospital protection accident and critical illness where applicable in the respective country of employment <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave where local requirements are more generous employees receive the greater benefit Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations where local requirements are more generous employees receive the greater benefit and sabbatical program <p> <li> <li> <p> Access to mental wellness and professional coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness smart work and professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and pension schemes in countries where statutorily required financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Discounted Pet Insurance offering US only <p> <li> <li> <p> Commuter benefits for inoffice employees <p> <li> <ul> <p> <em> Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks unless otherwise required by law <em> <p> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are an Equal Opportunity EEOVeteransDisabled Employer and are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law Pursuant to the San Francisco Fair Chance Ordinance Webflow will consider for employment qualified applicants with arrest and conviction records <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomblog rel=noopener noreferrer nofollow target=blank> Webflow Blog <a> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomcompanywebflowinc rel=noopener noreferrer nofollow target=blank> LinkedIn <a> <a class=fontbold underline fontbold underline fontbold underline href=httpstwittercomwebflow rel=noopener noreferrer nofollow target=blank> X Twitter <a> andor <a class=fontbold underline fontbold underline fontbold underline href=httpswwwglassdoorcomReviewsWebflowReviewsE890506htm rel=noopener noreferrer nofollow target=blank> Glassdoor <a> <p> <h3> <strong> Please note <strong> <h3> <p> <em> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Upon interview scheduling instructions for confidential accommodation requests will be administered <em> <p> <p> <em> To join Webflow youll need a valid right to work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> For information about how Webflow processes your personal information please review <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Webflows Applicant Privacy Notice <em> <a> <em> <em> <p> <p> <p><p>
Director - Customer Success (Individual Contributor)
Company: OfferFit
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> <strong> Position Overview <strong> <p> <p> The Director of Customer Success is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product In this capacity you will collaborate closely with different teams internally and externally to drive renewals upsells and expansions Youll oversee design and execution of OfferFit use cases working closely with customers to identify future use cases and own executive level relationships You will also contribute significantly to the OfferFit product development process and act as the voice of our customers Finally given the analytical nature of OfferFits product and use cases you will conduct analysis of results and build compelling presentations to communicate customers insights troubleshoot issues and showcase OfferFits value proposition <p> <p> <strong> In particular you will <strong> <p> <ul> <li> <p> Quarterback OfferFit teams to ensure customers continued success with deployments and implementations <p> <li> <li> <p> Become a trusted advisor to customer executives serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit <p> <li> <li> <p> Conduct analysis including using Excel SQL and provide datadriven presentations on OfferFits business impact use case insights and guide customers through troubleshooting <p> <li> <li> <p> Synthesize and communicate stories based on customer insights <p> <li> <li> <p> Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition <p> <li> <li> <p> Work closely with the OfferFit sales team to drive renewals amp upsell opportunities <p> <li> <li> <p> Communicate customer needs to OfferFits product amp marketing teams to ensure a customercentric product roadmap <p> <li> <ul> <p> <strong> Why is it great <strong> <p> <ul> <li> <p> Be the face of the company working alongside our customers to help them succeed <p> <li> <li> <p> Lead the AI transformation happening in marketing technology today OfferFit is at the forefront so youll be in the middle of the action <p> <li> <li> <p> Join OfferFits fastpaced supportive and professional team We make sure all of our team members are empowered and receive great mentorship and coaching <p> <li> <li> <p> Our customers really love working with us Check out what they have to say about OfferFit here httpsofferfitaicontenttype=casestudy <p> <li> <ul> <p> <strong> Whos a fit <strong> <p> <ul> <li> <p> Entrepreneurial you take initiative work around obstacles and always seek creative ways to get to the next level <p> <li> <li> <p> People person you build trustbased relationships with external partners and combine empathy with a willingness to have direct challenging conversations <p> <li> <li> <p> Analyticallydriven You are able to draw insights from raw data and perform analysis that is helpful and clear to customers <p> <li> <li> <p> Technology enthusiast you are passionate about new technologies and their potential to impact businessasusual <p> <li> <li> <p> Structured and organized you can structure a plan align stakeholders and see it through to execution <p> <li> <li> <p> Clear communicator you are able to express yourself clearly and persuasively both in writing and speech <p> <li> <li> <p> Prior Customer Success or Strategy Consulting experience preferred Familiarity with data science or machine learning is a strong plus <p> <li> <ul> <p> <strong> Additional Requirements <strong> <p> <ul> <li> <p> 20 travel to customers is expected <p> <li> <ul> <p> The base salary range for this position in the United States is $164000 $182000 per year plus eligibility for additional commission ranging $42000 $46000 with an overall OTE of $206000 $228000 Eligibility for an additional end of year performance bonus commissions when applicable andor equity options may be provided as part of the compensation package in addition to a full range of medical financial andor other benefits depending on the position offered Please note that we adjust compensation for nonUS countries using a relative cost of labor adjustment between the US and your country of residence Applicants should apply via OfferFits internal or external careers site <p> <p> <strong> OfferFit Benefits and Perks <strong> <p> <ul> <li> <p> Generous PTO starting at 25 days PTO per year and Parental Leave policy 12 weeks paid <p> <li> <li> <p> 100 remote work environment with flexible hours <p> <li> <li> <p> Quarterly gatherings where we meet in person in a different city to work together bond as a team and celebrate our progress <p> <li> <li> <p> Weekly team events lunch and learns trivia virtual escape rooms town hall and team health barometer meetings <p> <li> <li> <p> Ability to learn and develop from an experienced leadership team exAmazon McKinsey BCG and IBM among others who are focused on building a talented diverse and inclusive team <p> <li> <li> <p> Dedication to building a strong culture eg team resource groups weekly recognitions major life event celebrations mental healthsustainability days off etc <p> <li> <li> <p> US Only Competitive Employee benefits major medical vision dental and LTD and 401K matching program <p> <li> <ul><p>
Director - Solutions Engineering
Company: Protegrity
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> The global data privacy software market is projected to grow from $236 billion in 2022 to $2585 billion by 2029 <p> <p> <p> <p> So if you are searching for an innovative career then the cybersecurity industry might just be the one for you Protegrity an international provider of data protection solutions is looking for new team members who want to make an impact in a company that prioritizes something we all care about our privacy <p> <p> <p> <p> We need people who recognize the opportunity can plan effectively take action and execute in the enterprise marketplace with our intuitive diverse and futureforward global teams <p> <p> <p> <p> So are you up for collaborating with the best in data security <p> <p> <p> <p> Join us on this journey and make an impact with one of the top 25 global software providers We look forward to making our world become a better place with you on our team <p> <p> <p> <p> Apply and discover whats next today <p> <p> <p> <p> The Americas Regional Director of Solution Engineering will spearhead our presales and partner engineering strategy and execution reporting to the VP Global Customer Solutions This leader will be responsible for accelerating the growth and optimization of our Presales organization With a strong technical background the Regional Director of Solution Engineering will drive outcomes that align with Protegritys mission values and strategic vision <p> <p> <p> <p> As a Solution Engineering leader at Protegrity you will lead a team partnering with prospects partners account executives postsales delivery and product teams to craft scalable flexible and resilient architectures that address customer business problems and accelerate the adoption of the Protegrity platform In collaboration with sales you will drive revenue growth across a broad set of prospects As a trusted customer advocate the Solution Engineering leader will help organizations understand best practices around our platform architecture and integration <p> <p> <p> <p> <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> <strong> You will be responsible for the success of the Americas Solution Engineering function for Presales amp Partners ensuring the sales team prospects and our partners are supported throughout the technical engagement lifecycle <strong> <p> <li> <li> <p> <strong> You will possess a technical background that enables you to drive sales opportunities and interact at the executive levels within our customers <strong> <p> <li> <li> <p> <strong> Demonstrate the ability to think strategically and longterm about the needs of global businesses and are deeply familiar with complex IT environments both legacy and cloudbased data flows and commercial ISV solutions that support these workloads <strong> <p> <li> <li> <p> Driving the Presales SE team to secure the technical win on net new opportunities scoping first value implementations and ensuring handofftransition with Postsales amp Delivery teams <p> <li> <li> <p> Driving the Partner SE team to enable and support software partners cloud service providers and technical alliances <p> <li> <li> <p> Partnering with leadership to develop gotomarket strategies and ways to accelerate and increase ARR at net new customers <p> <li> <li> <p> Partnering with other groups eg Professional Services Support Product Management etc to help us deliver an outstanding customer experience and continued product development requirements <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> <strong> 10+ years of global experience leading technical sales teams <strong> <p> <li> <li> <p> <strong> Experience leading a presales team in a complextechnical SaaS sales process <strong> <p> <li> <li> <p> Equal parts business and technical acumen with the ability to lead both business value and solution architecture discussions internally and externally <p> <li> <li> <p> A collaborative mindset that strongly partners with the Sales team to help grow ARR and close new logos <p> <li> <li> <p> Proven track record of managing highperformance teams that exceed expectations and revenue goals <p> <li> <li> <p> Excellent strategic planning and strategy development skills <p> <li> <li> <p> Strong operational and financial acumen <p> <li> <li> <p> A technical background in security data andor cloud technologies <p> <li> <ul> <p> <p> <p> <strong> Why Choose Protegrity <strong> <p> <ul> <li> <p> We offer a highly competitive compensation and benefits package as well as the excitement challenges and rewards of a fastgrowing entrepreneurial company <p> <li> <li> <p> Become a member of a leading Data Protection Privacy and Security company during one of the best market opportunities to come along in a generation <p> <li> <li> <p> Competitive CompensationTotal Reward Packages that include <p> <li> <li> <p> Health Benefits HealthDentalVision <p> <li> <li> <p> Paid Time Off PTO amp Flexible Fridays with approval <p> <li> <li> <p> 401K <p> <li> <li> <p> Annual Bonus Incentives <p> <li> <li> <p> Commission Plan with accelerators <p> <li> <li> <p> Short and LongTerm Disability <p> <li> <li> <p> Work on global projects with diverse energetic team members who respect each other and celebrate differences <p> <li> <li> <p> Remote workforce <p> <li> <ul> <p> <p> <p> <strong> Working Model <strong> <p> <ul> <li> <p> This role is available as fully homebased and generally would require you to attend onsite meetings only occasionally based on business needs In certain circumstances the work model may change to accommodate business needs <p> <li> <ul> <p> <p> <p> <p> <p> We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off All employees are also provided access to ongoing learning amp development <p> <p> <p> <p> Ensuring a diverse and inclusive workplace is our priority We are committed to an environment of acceptance where you are free to bring your full self to work All qualified applicants and current employees will not be discriminated against on the basis of race color religion sex sexual orientation gender identity age national origin disability or veteran status <p> <p> <p> <p> Please reference Section 12 Supplemental Notice for Job Applicants in our <a class=fontbold underline fontbold underline postingslink href=httpswwwprotegritycomprivacypolicy rel=noopener noreferrer nofollow target=blank> Privacy Policy <a> to inform you of the categories of personal information that we collect from individuals who inquire about andor apply to work for Protegrity USA Inc or its parent company subsidiaries or affiliates and the purposes for which we use such personal information <p><p>
Senior Backend Engineer - CMS Extensibility
Company: Webflow
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <p> <p> Were looking for a <strong> Senior Software Engineer <strong> to join our <strong> CMS Extensibility <strong> Engineering team in our mission to provide the data capabilities to build launch and grow any datadriven website where visitors will consume or interact with dynamic data <p> <h2> <strong> About the role <strong> <h2> <ul> <li> <p> Location Remotefirst United States BC amp ON Canada <p> <li> <li> <p> Fulltime <p> <li> <li> <p> Permanent <p> <li> <li> <p> Exempt <p> <li> <li> <p> The cash compensation for this role is tailored to align with the cost of labor in different geographic markets Weve structured the base pay ranges for this role into zones for our geographic markets and the specific base pay within the range will be determined by the candidates geographic location jobrelated experience knowledge qualifications and skills <p> <ul> <li> <p> United States all figures cited below in USD and pertain to workers in the United States <p> <ul> <li> <p> Zone A $162500 $216050 <p> <li> <li> <p> Zone B $152700 $203100 <p> <li> <li> <p> Zone C $14300 $190150 <p> <li> <ul> <li> <li> <p> Canada All figures cited below in CAD and pertain to workers in ON amp BC Canada <p> <ul> <li> <p> CAD 184600 CAD 245500 <p> <li> <ul> <li> <ul> <li> <li> <p> Please visit our <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowaboutwebflowiocareers rel=noopener noreferrer nofollow target=blank> Careers page <a> for more information on which locations are included in each of our geographic pay zones However please confirm the zone for your specific location with your recruiter <p> <li> <ul> <p> <strong> As a Senior Software Engineer youll <strong> <p> <ul> <li> <p> Collaborate with designers product managers and engineers to plan and build product capabilities that enable our ambitious visual development goals <p> <li> <li> <p> Build document and test production code that impacts all Webflow customers <p> <li> <li> <p> Participate in all engineering activities including incident response interviewing designing and reviewing technical specifications code review and releasing new functionality <p> <li> <li> <p> Solve problems in a highly technical platform that empowers hundreds of thousands of people <p> <li> <li> <p> Improve our planning development and deployment processes to help you and your fellow team members <p> <li> <li> <p> Tackle complex technical challenges on a collaborative and geographically distributed team <p> <li> <ul> <p> In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role <p> <h2> <strong> About you <strong> <h2> <p> Youll thrive as a <strong> Senior Software Engineer CMS Extensibility <strong> if you <p> <ul> <li> <p> Have 5+ years of experience shipping features and products with a focus on web frameworks and products <p> <li> <li> <p> Have proven experience scaling Mongo systems <p> <li> <li> <p> Are familiar with Nodejs and TypeScript and can write scalable services and APIs using Expressjs GraphQL Apollo and MongoDB <p> <li> <li> <p> Can debug production issues across services and multiple levels of the stack <p> <li> <li> <p> Have an innate interest in the Web Platform visual development and the intersection of building platforms that enable customers <p> <li> <li> <p> Love thinking through large technical problems and working through that complexity on a collaborative distributed team <p> <li> <li> <p> Are comfortable building up a mental model of a product and architecture through reading code and debugging existing software <p> <li> <li> <p> Take pride in taking ownership and driving projects to business impact <p> <li> <li> <p> Deeply understand data design and modeling <p> <li> <li> <p> Have consistently communicated tradeoffs throughout a project to meet both technical and business requirements <p> <li> <li> <p> Are comfortable working in an agile safetofail environment <p> <li> <ul> <p> <strong> Our Core Behaviors <strong> <p> <ul> <li> <p> <strong> Obsess over customer experience <strong> We deeply understand <em> what <em> were building and <em> who <em> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers <p> <li> <li> <p> <strong> Move with heartfelt urgency <strong> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment <p> <li> <li> <p> <strong> Say the hard thing with care <strong> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care <p> <li> <li> <p> <strong> Make your mark <strong> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <em> team <em> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates <p> <li> <ul> <h3> <strong> Benefits amp wellness <strong> <h3> <ul> <li> <p> Equity ownership RSUs in a growing privatelyowned company <p> <li> <li> <p> 100 employerpaid healthcare vision and dental insurance coverage for employees and dependents fulltime employees working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent care Flexible Spending Account US only dependent on insurance plan selection where applicable in the respective country of employment Employees may also have voluntary insurance options such as life disability hospital protection accident and critical illness where applicable in the respective country of employment <p> <li> <li> <p> 12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave where local requirements are more generous employees receive the greater benefit Employees also have access to family planning care and reimbursement <p> <li> <li> <p> Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations where local requirements are more generous employees receive the greater benefit and sabbatical program <p> <li> <li> <p> Access to mental wellness and professional coaching therapy and Employee Assistance Program <p> <li> <li> <p> Monthly stipends to support health and wellness smart work and professional growth <p> <li> <li> <p> Professional career coaching internal learning amp development programs <p> <li> <li> <p> 401k plan and pension schemes in countries where statutorily required financial wellness benefits like CPA or financial advisor coverage <p> <li> <li> <p> Discounted Pet Insurance offering US only <p> <li> <li> <p> Commuter benefits for inoffice employees <p> <li> <ul> <h3> <strong> Be you with us <strong> <h3> <p> At Webflow equality is a core tenet of our culture We are an Equal Opportunity EEOVeteransDisabled Employer and are <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomdiversityequityinclusion rel=noopener noreferrer nofollow target=blank> committed <a> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law Pursuant to the San Francisco Fair Chance Ordinance Webflow will consider for employment qualified applicants with arrest and conviction records <p> <h3> <strong> Stay connected <strong> <h3> <p> Not ready to apply but want to be part of the Webflow community Consider following our story on our <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomblog rel=noopener noreferrer nofollow target=blank> Webflow Blog <a> <a class=fontbold underline fontbold underline fontbold underline href=httpswwwlinkedincomcompanywebflowinc rel=noopener noreferrer nofollow target=blank> LinkedIn <a> <a class=fontbold underline fontbold underline fontbold underline href=httpstwittercomwebflow rel=noopener noreferrer nofollow target=blank> X Twitter <a> andor <a class=fontbold underline fontbold underline fontbold underline href=httpswwwglassdoorcomReviewsWebflowReviewsE890506htm rel=noopener noreferrer nofollow target=blank> Glassdoor <a> <p> <h3> <strong> Please note <strong> <h3> <p> <em> To join Webflow youll need valid US or Canadian work authorization depending on the country of employment <em> <p> <p> <em> If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes <em> <p> <p> <em> For information about how Webflow processes your personal information please review <em> <a class=fontbold underline fontbold underline fontbold underline href=httpswebflowcomlegalapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> <em> Webflows Applicant Privacy Notice <em> <a> <em> <em> <p> <p> <p><p>
Software Engineer - Data Feeds
Company: Chainlink Labs
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> <strong> About Us <strong> <p> <p> Chainlink Labs is the primary contributing developer of Chainlink the decentralized computing platform powering the verifiable web Chainlink is the industrystandard platform for providing access to realworld data offchain computation and secure crosschain interoperability across any blockchain Chainlink Labs helps power verifiable applications for banking DeFi global trade and gaming by collaborating with some of the worlds largest financial institutions notably Swift DTCC and ANZ Chainlink Labs also works with top Web3 teams including Aave Compound GMX Maker and Synthetix Chainlink Labs was ranked in Newsweeks 100 Most Loved Workplaces 2023 in both the <a class=fontbold underline fontbold underline postingslink href=httpswwwnewsweekcomrankingsmostlovedworkplacesamerica2023 rel=noopener noreferrer nofollow target=blank> United States <a> and <a class=fontbold underline fontbold underline postingslink href=httpswwwnewsweekcomrankingsuks100mostlovedworkplaces2023 rel=noopener noreferrer nofollow target=blank> United Kingdom <a> <p> <p> <p> <p> <strong> The Engineering Team <strong> <p> <p> At Chainlink Labs our engineering team pushes the scale and capabilities of decentralized applications across the industry The Chainlink Network holds gt70 market share in the oracle space solving realworld problems by enabling smart contracts to securely interact with offchain datacomputation <p> <p> <p> <p> We value talented and driven craftsmen who work collaboratively to tackle complex challenges deliver product impact and grow as builders Join us and shape the future of blockchain technology and decentralized finance <p> <p> <p> <p> <strong> About the Role <strong> <p> <p> <p> <p> Chainlink decentralized oracle networks provide tamperproof inputs outputs and computations to support advanced smart contracts on any blockchain As the ecosystem continues to grow at an explosive pace we are building the infrastructure to further secure the reliability of our networks and incentivize good behavior <p> <p> <p> <p> As a software engineer on the <strong> Data Feeds <strong> team you will build onchain data products that ensure the integrity of a significant amount of decentralized finance see <a class=fontbold underline fontbold underline fontbold underline href=httpsdatachainlinkfeeds rel=noopener noreferrer nofollow target=blank> httpsdatachainlinkfeeds <a> You will work closely with all functions at Chainlink from engineering product gotomarket operations finance and more to ensure the team releases highly reliable and performant products across hundreds of blockchains and users You will work alongside 68 other engineers and report the engineering manager on the team <p> <p> <p> <p> <p> <p> <strong> Your Impact <strong> <p> <ul> <li> <p> Design and own the end to end delivery new and existing data products that powers a significant amount of defi <p> <li> <li> <p> Work closely with fellow engineers to build the end to end experience for your products including but not limited to data services smart contracts monitoring and tooling <p> <li> <li> <p> Partner with product researchers and broader engineering to plan ahead major features of upcoming projects <p> <li> <li> <p> Collaborate with nontechnical stakeholders to ensure you build products that delivery positive user experience and meets business constraints <p> <li> <ul> <p> <p> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Successful experience designing building and scaling a production service <p> <li> <li> <p> Experience owning month+ projects including planning work breakdown communication of progress dependencies and risk mitigation <p> <li> <li> <p> Experience working directly with product stakeholders and nontechnical partners <p> <li> <li> <p> Focused on building great products and willing to learn a range of technologies to do so <p> <li> <li> <p> Computer science fundamentals and systems design <p> <li> <ul> <p> <p> <p> <strong> Desired Qualifications <strong> <p> <ul> <li> <p> At least 2+ years of professional engineering experience working in a collaborative productdriven environment <p> <li> <li> <p> Experience in Solidity TypeScript SQL Golang <p> <li> <li> <p> Experience developing smart contracts that secured meaningful value onchain <p> <li> <li> <p> Experience working with a team located across multiple time zones <p> <li> <li> <p> Experience working in or with market data <p> <li> <li> <p> Active participant in the blockchain ecosystem as a user <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Our Principles <strong> <p> <p> At Chainlink Labs were committed to the key operating principles of ownership focus and open dialogue We practice complete ownership where everyone goes the extra mile to own outcomes into success We understand that unflinching focus is a superpower and is how we channel our activity into technological achievements for the benefit of our entire ecosystem We embrace open dialogue and critical feedback to arrive at an accurate and truthful picture of reality that promotes both personal and organizational growth <p> <p> <p> <p> <strong> About Chainlink Labs <strong> <p> <p> Chainlink is the industry standard oracle network for connecting smart contracts to the real world With Chainlink developers can build hybrid smart contracts that combine onchain code with an extensive collection of secure offchain services powered by Decentralized Oracle Networks Managed by a global decentralized community of hundreds of thousands of people Chainlink is introducing a fairer model for contracts Its network currently secures billions of dollars in value for smart contracts across the decentralized finance DeFi insurance and gaming ecosystems among others The full vision of the Chainlink Network can be found in the Chainlink 20 whitepaper Chainlink is trusted by hundreds of organizationsfrom global enterprises to projects at the forefront of the blockchain economyto deliver definitive truth via secure reliable data <p> <p> This role is location agnostic anywhere in the world but we ask that you overlap some working hours with Eastern Standard Time EST <p> <p> We are a fully distributed team and have the tools and benefits to support you in your remote work environment <p> <p> <p> <p> <p> <p> <em> All roles with Chainlink Labs are global and remotebased Unless otherwise stated we ask that you try to overlap some working hours with Eastern Standard Time EST <em> <p> <p> <p> <p> <strong> Commitment to Equal Opportunity <strong> <p> <p> Chainlink Labs is an equal opportunity employer All qualified applicants will receive equal consideration for employment in compliance with applicable laws regulations or ordinances If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us via this <a class=fontbold underline fontbold underline postingslink href=httpsdocsgooglecomformsd1wrB1WRRxShkLHI7roFKlyWDobNc3exwfGX2Eau5FLcedit rel=noopener noreferrer nofollow target=blank> form <a> <p> <p> <p> <p> <strong> Global Data Privacy Notice for Job Candidates and Applicants <strong> <p> <p> Information collected and processed as part of your Chainlink Labs Careers profile and any job applications you choose to submit is subject to our <a class=fontbold underline fontbold underline postingslink href=httpschainlinklabscomprivacypolicy rel=noopener noreferrer nofollow target=blank> Privacy Policy <a> By submitting your application you are agreeing to our use and processing of your data as required <p><p>
Customer Success Manager - Mid Market
Company: Deputy
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> At Deputy we empower businesses to build thriving workplaces ones where staff are engaged customers are served well businesses are legally compliant and companies profits thrive Our reach extends across 70+ countries worldwide serving more than 320000 workplaces <p> <p> <p> <p> Deputy is a global SaaS workforce management company headquartered in Sydney San Francisco and London backed by top investors and recently surpassed 100m ARR Weve helped millions of workers across industries and aim to empower 60 of the global workforce If youre passionate about improving the world of work one shift a time join us at Deputy and help shape the future of hourly employment <p> <p> <p> <p> You do not need to match every listed expectation to apply for this position Here at Deputy we know that diverse perspectives foster the innovation we need to be successful and we are committed to building a team that encompasses a variety of backgrounds experiences and skills <p> <p> <p> <p> <strong> The Team <strong> Our Customer Success team is passionate creative and customercentric We help advise and guide a wide variety of global customers from industries like healthcare to entertainment to retail and many more Our key focus is empowering customers to utilize Deputys tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers <p> <p> <p> <p> <strong> The Role <strong> Our midmarket customer segment is rapidly growing As a <strong> Customer Success Manager Mid Market <strong> you will manage the success for a portfolio of highgrowth midmarket customers Your primary focus will be enabling your portfolio of customers to accomplish their desired business outcomes with a journey that leaves them delighted with their experience You will become a trusted advisor to your clients with regular touchpoints that build confidence and a relationship with the Deputy platform You will understand your customers businesses and core needs to easily identify new ROI and adoption opportunities You will work closely with the Sales Product and Marketing organizations to build customer advocacy and ensure retention of your book business <p> <p> <p> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Identify and proactively engage with your customers one on one at key moments of the customer lifecycle to prevent churn handle escalations drive success and empower them to grow on the Deputy platform <p> <li> <li> <p> Drive an increase of Adoption Utilisation Score Net Promoter Score NPS Revenue Expansion and Retention of your customers <p> <li> <li> <p> Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges increase retention uncover strategic growth opportunities and address general customer concerns and feedback <p> <li> <li> <p> Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management time amp attendance industry and the wider ecosystem <p> <li> <li> <p> Focus to increase key metrics like Adoption Utilisation Score Net Promoter Score NPS and Net Revenue Retention NRR across the midmarket customer segment <p> <li> <li> <p> Advocate for the customer by representing their feedback and issues internally to improve customer satisfaction and the overall Deputy platform <p> <li> <li> <p> Support implementation and renewals of your customers by being a key resource to the Implementation and Account Management functions <p> <li> <li> <p> Collaborate on highpriority internal projects that evolve the Customer Success function to better meet our customers needs <p> <li> <ul> <p> <p> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> 3+ years with relevant customerfacing experience in a B2B customer success or a relationship management role ideally from one of the following industries SAAS cloud marketing media payroll HR or time amp attendance <p> <li> <li> <p> Bachelors degree or relevant work experience <p> <li> <li> <p> Experience managing and driving success at scale in a portfolio of midsized accounts <p> <li> <li> <p> Passionate about being the voice of the customer internally and comfortable with working crossfunctionally to drive customer outcomes <p> <li> <li> <p> An ability to understand client objectives and think strategically creatively on ways to achieve them <p> <li> <li> <p> Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle <p> <li> <li> <p> Excellent written and verbal communication skills across all levels in a business in particular a strong telephone presence and web presentation skills are all essential <p> <li> <li> <p> Strong technical aptitude excellent computer skills and passion for technology <p> <li> <li> <p> Previous use of Salesforce or similar CRM system <p> <li> <li> <p> Enjoys working in a fast paced ever changing startup environment <p> <li> <li> <p> Ability to travel as needed <p> <li> <ul> <p> <p> <p> <p> <p> The pay range for this position takes into account multiple factors that are all considered to determine an individual candidates starting pay These factors include but are not limited to market factors experience technical and nontechnical skills education certifications and other business acumen This range does not include any potential incentive programs such as individual or organizational performance bonuses <p> <p> <p> <p> For candidates based in the San Francisco Bay Area or New York City the pay range for this position is $83000 to $88350 <p> <p> <p> <p> For candidates based outside San Francisco Bay Area or New York City the pay range for this position is $69000 to $73470 <p> <p> <p> <p> <strong> Employee Perks <strong> <p> <p> Employee Stock Ownership <p> <p> Competitive Compensation Packages <p> <p> 401k Company Match <p> <p> Comprehensive Health Benefits <p> <p> Commuter Reimbursement Program <p> <p> Flexible Work Schedule <p> <p> <p> <p> <em> Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation Our global team members are from a variety of cultures And we welcome different perspective and skills <em> <p> <p> <p> <p> LIRemote <p><p>
Deal Desk Manager
Company: Modern Health
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <h2> The Role <h2> <p> The Deal Desk manages QuotetoCash Q2C and facilitates the complex deal structures and requests that our clients demand We drive scale within the Sales and Client Success teams and allow reps to focus on selling while we create efficiencies increase profitability and enforce stronger controls <p> <p> As a Deal Desk Strategist you will enable crossfunctional deal execution optimize revenue growth mitigate risk and drive a worldclass deal desk You will work closely with reps and leadership across the organization Sales Customer Success Marketing Legal Finance and directly interface with account executives and customers to drive commercial outcomes We are looking for a contributor with uncanny attention to detail and an eagerness to collaborate broadly <p> <p> You will operate as an expert in our products pricing processes and systems You will advise coach and train Sales and CS reps daily to drive efficiency and rigor in our commercial processes You will also drive initiatives to improve our commercial processes and outcomes You will report directly to our Deal Desk and Customer Operations Lead join a highpowered Revenue Operations amp Enablement team and operate as a strategic advisor to the Sales and CS team <p> <p> This position is not eligible to be performed in Hawaii <p> <h2> <strong> What Youll Do <strong> <h2> <ul> <li> <p> Own and evolve our QuotetoCash and deal approval processes <p> <ul> <li> <p> Run the daytoday operations of our deal desk across ensuring robust client quotes order forms contracting and issue resolution <p> <li> <li> <p> Support the contract review and negotiation process including for complex deals <p> <li> <li> <p> Partner on launching new products packages and price books in collaboration with Product Marketing Finance and Enablement <p> <li> <li> <p> Refine and evolve our deal approval and product quote processes including assessing current processes identifying underlying issues and driving improvements <p> <li> <ul> <li> <li> <p> Serve as the trusted advisor and goto resource for our GtM teams for our commercial processes <p> <ul> <li> <p> Partner with GtM leadership and enablement to limit rep time spent on nonselling activities educating CS and Sales teams on process requirements and changes <p> <li> <li> <p> Ensure Sales and CS teams are operating within our rules of engagement and setting appropriate expectations with clients <p> <li> <li> <p> Be the expert on our endtoend quote to cash processes helping inform the overall organization and identifying potential issues upstream <p> <li> <li> <p> Engage directly with clients as necessary to accelerate deals <p> <li> <ul> <li> <li> <p> Be the vanguard for accurate and reliable commercials that underpin our client relationships and revenue reporting <p> <ul> <li> <p> Lead ongoing and monthend closing audit and quality activities <p> <li> <li> <p> Ensure all order form and contract data is accurate across CRM and other systems including partnering with crossfunctional teams to reconcile downstream processes <p> <li> <li> <p> Ensure SLAs on deal requests from Sales are being met or exceeded and avoid being a blocker in the Sales cycle <p> <li> <ul> <li> <li> <p> Create strategic impact by leading projects and exposing insights <p> <ul> <li> <p> Lead projects to evolve our commercial infrastructure whether it be unifying our reporting evaluating new solutions like a CPQ or rebooting our crossfunctional deal approval amp exceptions process <p> <li> <li> <p> Analyze and publish deal and pricing intelligence to evolve our commercial strategy <p> <li> <ul> <li> <ul> <h2> <strong> Who You Are <strong> <h2> <ul> <li> <p> The ideal candidate has a strong background in Deal Desk andor Revenue Operations at an enterprise SaaS company <p> <li> <li> <p> 3+ years of relevant professional experience in deal desk commercial processes contract or order form management <p> <li> <li> <p> Experience with Salesforce and spreadsheet analysis a must experience with Ironclad CPQ and Netsuite is a plus <p> <li> <li> <p> Have a bias to action an ownership mentality and ability to triage in a fastmoving environment <p> <li> <li> <p> Espouse a standard of excellence ie your work is known for high rigor attention to detail and lasting impact and you help to improve results in organizations during periods of high growth and change <p> <li> <li> <p> Pillar of ruthless prioritization and time management with ability to balance triaging daytoday issues with strategic priorities <p> <li> <li> <p> Empathetic toward reps and are invested in their success and possess an understanding of the pain points experienced by reps at each stage of the sales cycle <p> <li> <li> <p> First class problemsolver who can quickly translate ambiguity into insight and actionable recommendations <p> <li> <li> <p> Excellent collaborator and humble expert <p> <li> <ul> <h2> <strong> Benefits <strong> <h2> <p> Fundamentals <p> <ul> <li> <p> Medical Dental Vision Disability Life Insurance <p> <li> <li> <p> High Deductible Health Plan with Health Savings Account HSA option <p> <li> <li> <p> Flexible Spending Account FSA <p> <li> <li> <p> Access to coaches and therapists through Modern Healths platform <p> <li> <li> <p> Generous Time Off <p> <li> <li> <p> Companywide Collective Pause Days <p> <li> <ul> <p> Family Support <p> <ul> <li> <p> Parental Leave Policy <p> <li> <li> <p> Family Forming Benefit through Carrot <p> <li> <li> <p> Family Assistance Benefit through UrbanSitter <p> <li> <ul> <p> Professional Development <p> <ul> <li> <p> Professional Development Stipend <p> <li> <ul> <p> Financial Wellness <p> <ul> <li> <p> 401k <p> <li> <li> <p> Financial Planning Benefit through Origin <p> <li> <ul> <p> But wait theres more <p> <ul> <li> <p> Annual Wellness Stipend to use on items that promote your overall well being <p> <li> <li> <p> New Hire Stipend to help cover workfromhome setup costs <p> <li> <li> <p> ModSquad Community Virtual events like active ERGs holiday themed activities teambuilding events and more <p> <li> <li> <p> Monthly Cell Phone Reimbursement <p> <li> <ul><p>
Backend Engineer - Fraud & Risk
Company: Wealthfront
Location: USA
Posted Apr 24, 2024
<p class=jobDescription> <p> We are looking for a backend engineer to join our Fraud and Risk development team You will work with other engineers to design and build new features or enhance existing features in the Fraud and Risk space This includes automated testing and monitoring to require minimal operational maintenance <p> <p> <p> <p> A successful engineer in this role is someone who not only thinks about how to build something and make it work but also can see the ways systems can be manipulated by bad actors to do illegal unethical or uncool things <p> <p> <p> <p> We are looking for individuals who have some interest or background in analytics as a large part of what we do is centered around data This role provides opportunity for leadership both at the project and team level We value a tightly knit collaborative environment giving people a mix of team and independent decision making <p> <p> <p> <p> Additionally you will have the opportunity to play a part in evolving the engineering organization by participating in recruiting activities such as interviewing candidates and attending career fairs <p> <p> <p> <p> Note This role has the option to be based in Palo Alto CA or USBased remote <p> <p> <p> <p> <p> <p> <strong> About You <strong> <p> <ul> <li> <p> You have 26 years of experience in developing backend components services or APIs in Java or a similar language <p> <li> <li> <p> You demonstrate knowledge and understanding of distributed systems and functional programming paradigms <p> <li> <li> <p> You have knowledge of SQL and experience working with online data stores ideally something like MySQL MariaDB PostgreSQL Oracle MS SQL Server but NoSQL is okay <p> <li> <li> <p> You have passion for agile testdriven development continuous integration and automated testing <p> <li> <li> <p> While not required knowledge of Python is a plus <p> <li> <li> <p> While not required you dabble in data science machine learning analytics <p> <li> <li> <p> While not required knowledge of an ORM technology such as Hibernate would be useful <p> <li> <li> <p> While not required another plus is working with a dependency injection framework one of Guice Spring Pico Dagger <p> <li> <li> <p> You have either a BS or MS in computer science or related field <p> <li> <ul> <p> <p> <p> <strong> Once you join Wealthfront will <strong> <p> <ul> <li> <p> Pair you with a mentor who will guide you through our structured onboarding program <p> <li> <li> <p> Encourage you to work on projects that match your professional goals <p> <li> <li> <p> Support your professional development by providing feedback during weekly 11s and our semiannual reviews <p> <li> <li> <p> Provide you autonomy so you can be a happy and successful member of our team <p> <li> <ul> <p> <p> <p> <p> <p> Estimated annual salary range $140000 $185000 USD plus equity and a discretionary bonus <p> <p> <p> <p> Benefits include medical vision dental 401K plan generous time off parental leave wellness reimbursements professional development employee investing discount and more <p> <p> <p> <p> <strong> About Wealthfront <strong> <p> <p> <p> <p> Wealthfront started with the ambition to transform the investment advisory business with the goal to unlock access to high quality investment advice for millions who were underserved by the traditional institutions We built one of the first automated investment products that allows you to invest in a personalized portfolio of thousands of companies in seconds for a remarkably low fee We then expanded We now work with partner banks to offer exceptional banking features through a Wealthfront Brokerage Cash Account which makes it remarkably easy for people to automate their finances endtoend and eliminated the hassle of money management all of which resulted in attracting more than $50 billion of our clients hard earned money pioneering the roboadvisor category and transforming the broader industry And yet we have a long way to go to achieve our mission to build a financial system that favors people not institutions <p> <p> <p> <p> Wealthfronts vision is to make it delightfully easy to build longterm wealth on your own terms This vision is more relevant than ever because millions more people are getting into the market early and investing their hard earned savings in a handful of stocks While this is a great way to start it is inconsistent with building longterm wealth We want to empower young investors to expand their horizon and easily explore and execute on a wider range of investing strategies make informed investment decisions that are consistent with their values and beliefs while also making it effortless to grow and compound their savings exponentially in a way thats transformational to their lives and their longterm future <p> <p> <p> <p> For more information please visit <a class=fontbold underline fontbold underline postingslink href=httpwwwwealthfrontcom rel=noopener noreferrer nofollow target=blank> wwwwealthfrontcom <a> <p> <p> <p> <p> We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status <p> <p> <p> <p> <strong> Please review our <strong> <a class=fontbold underline fontbold underline postingslink href=httpswwwwealthfrontcomstaticdocumentscandidateprivacynoticepdf rel=noopener noreferrer nofollow target=blank> candidate privacy notice <a> <p><p>