Jobs at Aisera

Positions 12,803

Aisera is a leading AI‑powered customer service platform headquartered in Austin, Texas. The company builds automated virtual assistants that integrate with IT service management (ITSM) and help‑desk tools, enabling enterprises to deliver instant, context‑aware support at scale.

Aisera hires across a spectrum of technical and business functions. Software engineers work on natural language processing, cloud infrastructure, and API integrations. Data scientists and AI researchers develop reinforcement‑learning models that power the assistant’s decision logic. Product managers, sales engineers, and marketing strategists collaborate to shape product roadmaps and drive adoption in Fortune 500 accounts. Candidates can expect an agile work environment, continuous learning opportunities, and competitive equity packages.

Listing Aisera jobs on Job Transparency gives you a clear view of base salaries, bonus potential, and employee sentiment scores. This data allows you to benchmark offers against market averages and assess cultural fit before submitting an application.

Senior UI and UX Designer

Company: Aisera

Location: Peninsula

Posted Oct 22, 2022

Aisera is a top-tier startup that offers AI-driven service experience solutions. As a UI and UX Designer, you will craft product experiences for customers, partners, and internal teams. The company offers a fun place to work, great team, and benefits such as medical, dental, and vision benefits, holidays, and flexible PTOP.

AI and ML Engineering Manager

Company: Aisera

Location: Peninsula

Posted Oct 09, 2022

Aisera is a top-tier startup that offers AI-driven service experience solutions, automating operations and support for IT, Sales, and customer service. The company is looking for a team lead to build a world-class AI and ML Engineering Team, with a focus on delivering machine-learning and AI solutions to production.

Mid-Market/Enterprise Account Executive - D.C.

Company: Aisera

Location: Remote

Posted Sep 29, 2022

Aisera is a company that provides AI Service Management (AISM) solutions for various industries. They help businesses and customers by offering a consumer-like user experience for support and operations. The company is looking for sales representatives with experience in sales, Salesforce, and closing deals.

Director, Customer Success- Remote

Company: Aisera

Location: Remote

Posted Oct 25, 2022

Aisera is a company that offers an AI Service Management (AISM) solution for various industries such as IT, HR, Customer Service, Facilities, and IT/Cloud Operations. They aim to provide a personalized and proactive experience for users by automating the resolution of tasks and actions. The company is looking for a Director of Customer Success to lead a team of Technical Support professionals and deliver a world-class experience to their customers.

Product Owner / Scrum Master

Company: Aisera

Location: Peninsula

Posted Oct 06, 2022

Aisera is a top-tier startup that offers AI-driven service experience solutions, automating operations and support for IT, Sales, and customer service. The company is looking for a Director of Implementation to lead a team of AI Services Engineers and Project team members to deliver Conversational AI solutions to customers.

Product Marketing Manager

Company: Aisera

Location: Peninsula

Posted Oct 10, 2022

Aisera is a company that provides AI Service Management (AISM) solutions for various industries. They have received several recognitions and are looking for a Senior Product Marketing Manager to lead their product marketing efforts.

ML and NLP Engineer

Company: Aisera

Location: Peninsula

Posted Nov 12, 2022

Aisera is a top-tier startup that offers AI-driven service experience solutions for IT, Sales, and customer service. The company has received numerous recognitions and has a team of 100+ based in the Bay Area.

QA Engineer, Automational Specialist

Company: Aisera

Location: Peninsula

Posted Oct 27, 2022

Aisera is a top-tier startup that offers AI-driven service experience solutions, automating operations and support for IT, Sales, and customer service. The company has received numerous recognitions and has a passionate team of 100+ based in the Bay Area.

Software Architect (Technical Lead)

Company: Aisera

Location: Peninsula

Posted Oct 09, 2022

Aisera is a top-tier startup that offers AI-driven service experience solutions, automating operations and support for IT, Sales, and customer service. The company has received numerous recognitions and has a small but passionate team of 150+ based in the Bay Area.

Customer Success Manager

Company: Aisera

Location: Peninsula

Posted Oct 06, 2022

Aisera is a company that provides AI Service Management (AISM) solutions for various industries. They are building a world-class Customer Success team and are looking for a candidate to serve as the primary point of contact for customers. The role involves developing a trusted advisor relationship with customer stakeholders, staying current with product updates, and identifying and communicating customer pain points.

Enterprise Account Executive - Seattle

Company: Aisera

Location: Remote

Posted Oct 29, 2022

Aisera is an AI Service Management (AISM) solution provider that aims to disrupt various industries by offering consumer-like user experiences for support and operations. The company's team, based in the Bay Area, consists of a passionate group of 100+ individuals led by a seasoned founding team. They focus on providing personalized and proactive experiences for users by automating task resolution. The company offers its innovative solution to enterprises with revenues greater than $2B, with a $1.5M quota for sales representatives.

Technical Support Engineer

Company: Aisera

Location: Peninsula

Posted Nov 10, 2022

Aisera is a company that provides AI Service Management (AISM) solutions for various industries. They are looking for a customer support team member to handle technical support requests, troubleshoot issues, and develop expertise in their products.

Frequently Asked Questions

What’s it like to work at Aisera?
Employees describe Aisera as fast‑paced yet collaborative, with a strong focus on AI ethics and user privacy. The company offers flexible remote options, quarterly hackathons, and a comprehensive benefits package that includes health, dental, vision, and a 401(k) match.
What types of positions are available at Aisera?
Aisera’s open roles span software engineering, data science, AI research, product management, sales engineering, marketing, customer success, and operations. Positions are located in Austin, remote U.S. locations, and select international hubs.
How can I stand out as an applicant for Aisera?
Tailor your resume to highlight experience with NLP, cloud platforms (AWS, Azure, GCP), and AI model deployment. Showcase measurable impact, such as reducing ticket resolution time by a percentage or improving model accuracy. Include a portfolio or demo of relevant projects and prepare to discuss your approach to ethical AI design during interviews.

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