Jobs at Aisera
12,803 open positions
User Enablement and Training Specialist- Customer Success
Company: Aisera
Location: Remote
Posted Aug 04, 2023
We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.Pay range: LI-NV1LI-REMOTE create user manuals for end users so they can use the system as intended)Work closely with Product and Marketing to gain knowledge about the system in order to effectively fulfill job responsibilitiesCreate a training program for onboarding internal Aisera CS employees. Create a training program for onboarding Aisera customers and train them. Work closely with Project Managers and Customer Success Managers to: understand customer needs and adapt training and user documentation as necessaryIdeally be able to setup a customer portal for training documentsUse videos, video snippets, and interactive media to make trainings effectiveOwn QA’ing of documentation and training programsIn the near future build certification programBasic Qualifications:5+ years of combined experience in product enablement, sales engineering and customer success with B2B SaaS companiesProven program management skillsAbility to design and deliver curriculumFamiliarity with AI/ML and related technologiesExperience with IT, IT Automation, and Technical Support systemsExcellent presentation and facilitation skills for training deliveryStrong verbal and written communication skillsPreferred Qualifications:Startup experienceEnterprise SaaS experienceExperience with ITSM and RPA is a plusTechnical writing skills are a plus Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. Our team members operate with a high degree of empathy for our customers and each other.Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.The Role: Our User Enablement and Training Specialist will own the user documentation and enablement for CS and the end users of Aisera.Remote or in-office - Working hours are primarily PST.Responsibilities:Own the user documentation program for Aisera (i.e. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.
Director of Customer Success Operations
Company: Aisera
Location: Peninsula
Posted Jul 29, 2023
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. The company's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies. The company's seasoned founding team has led companies through several prior successful startups and acquisitions. The company is seeking a dynamic and experienced Director of Customer Success Operations to join their growing team and play a pivotal role in optimizing their customer success function.
Principal Software Engineer, Java
Company: Aisera
Location: Peninsula
Posted Aug 11, 2023
We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.LI-NV1 As a Data/Connector Developer, you will play a crucial role in designing, developing, and maintaining our backend systems, connector ecosystems, with a focus on microservices architecture. Your expertise in product development and understanding of SaaS (Software-as-a-Service) concepts will be valuable in shaping our innovative solutions and enhancing our existing products.This role is based out of our Palo Alto, CA office.Responsibilities:Design, develop, and maintain robust and scalable backend applications using JAVA and Spring Framework on Kubernetes and Docker.Collaborate with cross-functional teams, including Frontend Developers, Product Managers, and DevOps Engineers, to deliver high-quality software solutions.Implement microservices architecture to ensure the modularity, maintainability, and scalability of our applications.Contribute to the entire software development lifecycle, from requirements gathering and design to testing and deployment.Optimize backend performance to ensure seamless user experience and responsiveness of our applications.Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions.Participate in code reviews, ensuring adherence to coding best practices and maintaining code quality standards.Stay up-to-date with the latest industry trends and advancements in backend development, and identify opportunities to integrate new technologies into our products.Basic Qualifications:Proven experience as a Senior Server-side Developer, working with Middleware Integration (connectors ecosystem), JAVA and Spring Framework to build and maintain web applications and services.Preferred Experience with REST/gRPC, Kubernetes, GraphQL, AWS, Azure, Grafana, Kibana, Elastic, Airflow.Strong understanding and hands-on experience with microservices architecture and related concepts.Prior involvement in product development, with a track record of delivering high-quality software solutions.Familiarity with SaaS concepts and experience in developing SaaS-based applications is a plus.Proficiency in database design and integration, including SQL and NoSQL databases.Solid understanding of software development principles, design patterns, and best practices.Experience with version control systems (e.g., Git) and collaborative development workflows.Strong problem-solving skills and the ability to work effectively in a fast-paced and dynamic environment.Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders.Experience with distributed systems and handling large-scale data is highly desirable.Preference will be given to candidates with prior experience working in startup environments, demonstrating adaptability, initiative, and a passion for innovation.Bachelor's degree in Computer Science, Software Engineering, or a related field or equivalent work experience of 8+ yearsPreferred Qualifications:Startup experienceEnterprise SaaS experience Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. Our team members operate with a high degree of empathy for our customers and each other.Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.The Role: We are looking for a skilled Principal Software Engineer with solid hands-on experience in Middleware Integration, JAVA and Spring Framework to be a key contributor in our software development team. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.
Sales Engineer - NY
Company: Aisera
Location: New York City, NY
Posted Aug 03, 2023
Aisera is a leading provider of AI Copilot solutions, employing remote employees and offering a self-service model. The company has received numerous recognitions and is building a world-class Sales Engineering team.
AI Services Engineer
Company: Aisera
Location: Peninsula
Posted Aug 13, 2023
We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.LI-PS1 This role may also be eligible for benefits, bonuses, commissions, and/or equity.Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. Our current base pay ranges for this role is:$90,000 - $130,000Base pay is ultimately determined based on your location, skills, expertise, and experience. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.This role is based out of our Palo Alto, CA office.Responsibilities:Be the primary technical point of contact for customersDevelop custom workflows/RPAs based on customers’ requirements (requires JavaScript experience)Triage any technical issues reported by customers and work with Engineering toward the resolutionsStay current with the most recent changes to our product and educate customers on our offerings and updatesBasic Qualifications:2-7 years of software implementation experience working directly with customers collecting requirements and providing solutionsExperience (or strong knowledge) with SSO, REST APIs, AWS and software integrationsDevelopment experience with Python and JavaScript required (Java is a plus)A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environmentComfortable in a startup environment as we move quickly and wear many hats in a dynamic environmentBachelor’s or higher degree in computer science, engineering, or related technical fieldCompensation:At Aisera, we tie our base pay ranges to role and level. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. Our team members operate with a high degree of empathy for our customers and each other.Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.The Role: At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows.
Technical Lead AI/ML
Company: Aisera
Location: Peninsula
Posted Aug 04, 2023
We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.LI-NV1 If you are passionate about AI/ML and have a proven track record in leading teams to success, we want to hear from you!This role is based out of our Palo Alto, CA office.Responsibilities:Lead a team of AI/ML engineers and data scientists to design, develop, and deploy state-of-the-art AI/ML models and solutions.Serve as the technical expert on AI/ML initiatives and provide guidance and direction to the team.Collaborate with cross-functional teams, including product managers, software engineers, and data engineers, to define project requirements, scope, and deliverables.Develop and maintain a deep understanding of industry trends, best practices, and emerging technologies in AI/ML.Design and implement scalable and efficient AI/ML algorithms, tools, and pipelines.Evaluate and select appropriate AI/ML techniques, frameworks, and libraries to meet project requirements.Ensure the quality, performance, and accuracy of AI/ML models through rigorous testing and validation processes.Maintain detailed documentation of AI/ML processes, methodologies, and results.Provide mentorship and guidance to junior team members and contribute to their professional growth.Present AI/ML findings and insights to stakeholders and senior management, as needed. Basic Qualifications:Minimum of 7 years of experience in AI/ML, with at least 3 years in a leadership role.Strong knowledge of AI/ML algorithms, techniques, and frameworks, such as TensorFlow, PyTorch, or scikit-learn.Experience with GenAI and LLM models will be ideal.Solid understanding of data science principles and best practices, including data preprocessing, feature engineering, and model evaluation.Proficiency in programming languages, such as Python, R, or Java.Experience with (any one) big data technologies, such as Hadoop, Kafka, Spark, or NoSQL databases.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills, with the ability to communicate complex concepts to both technical and non-technical stakeholders.Proven track record of leading and managing high-performing AI/ML teams.Demonstrated ability to work effectively in a fast-paced, collaborative environment.Master's degree in Computer Science, Engineering, Data Science, or a related field; PHD preferredAisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.Our seasoned founding team has led companies through several prior successful startups and acquisitions. Our team members operate with a high degree of empathy for our customers and each other.Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.The Role: We are looking for a highly skilled and experienced Sr AI/ML Tech Lead to join our team and drive our AI and ML initiatives to new heights. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.
Software Engineer, UI
Company: Aisera
Location: Peninsula
Posted Aug 11, 2023
We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.LI-PS1 As an Associate Software Engineer, you will be responsible for the development, testing, and deployment of software solutions using Java and JavaScript technologies. You will work collaboratively with cross-functional teams to design and implement software solutions that meet business requirements.You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.This role is based out of our Palo Alto, CA office.Responsibilities:Develop high-quality, maintainable, scalable software solutions using Java and JavaScript in a cloud-native environment.Participate in the design, development, and testing of software solutions to meet business requirements.Work collaboratively with cross-functional teams to ensure timely delivery of software solutions.Collaborate with architects and senior developers to implement software design patterns and best practices.Participate in code reviews and contribute to continuous improvement of the development process.Identify and troubleshoot software defects and performance issues.Stay current with emerging technologies and industry trends and share knowledge with the team.Basic Qualifications:Minimum 5 years of hands-on experience in software development using JavaScriptMust have experience with CSS, Webpack & Bootstrap.Familiarity with software design patterns and best practices.Strong problem-solving and analytical skills.Excellent communication and teamwork skills.Ability to learn quickly and work in a fast-paced environment.Passion for software development and desire to continuously improve skills.Bachelor's degree in Computer Science, Computer Engineering, or a related field.Preferred Qualifications:Familiarity with agile development methodologies such as Scrum or Kanban.Experience with Spring Boot, React, and Node.js a plus.Experience with DevOps practices and tools such as Jenkins and Terraform.Experience with cloud-native technologies such as Kubernetes, Docker, and AWS.Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. The ideal candidate will be passionate about developing high-quality software in a cloud-native environment. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.The RoleWe seek a talented Software Engineer with JavaScript experience to join our team. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.
Customer Engineer
Company: Aisera
Location: Peninsula
Posted Aug 01, 2023
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. They offer a self-service model with human-like experiences and auto-remediation through AI workflows. Aisera has received numerous recognitions and is looking for a seasoned founding team to join their dynamic and fast-paced team.
Senior Software Engineer, UI
Company: Aisera
Location: Peninsula
Posted Aug 11, 2023
We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.LI-PS1 As a Senior Software Engineer, you will be responsible for the development, testing, and deployment of software solutions using JavaScript, CSS, HTML technologies. The upside is that this is a highly visible role with unbound growth opportunities.This role is based out of our Palo Alto, CA office.Responsibilities:Develop high-quality, maintainable, scalable software solutions using CSS, HTML, JavaScript in a cloud-native environment.Participate in the design, development, and testing of software solutions to meet business requirements.Work with back-end developers to integrate UI components with APIs and DatabasesWork collaboratively with cross-functional teams to ensure timely delivery of software solutions.Collaborate with architects and senior developers to implement software design patterns and best practices.Participate in code reviews and contribute to continuous improvement of the development process.Identify and troubleshoot software defects and performance issues.Stay current with emerging technologies and industry trends and share knowledge with the team.Basic Qualifications:8+ years of hands-on experience in software development using HTML5, CSS3 and JavaScriptProficiency with HTML5, including semantic HTML5 elements, and microformatsFamiliarity with CSS preprocessors such as Sass, Less, or StylusHands on experience building intuitive frontend applications.Experience with React, Webpack & Bootstrap.and Node.js required.Familiarity with software design patterns and best practices.Strong problem-solving and analytical skills.Excellent communication and teamwork skills.Ability to learn quickly and work in a fast-paced environment.Passion for software development and desire to continuously improve skills.Bachelor's degree in Computer Science, Computer Engineering, or a related field.Preferred Qualifications:Familiarity with agile development methodologies such as Scrum or Kanban.Experience with DevOps practices and tools such as Jenkins and Terraform.Experience with cloud-native technologies such as Kubernetes, Docker, and AWSAisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. You will work collaboratively with cross-functional teams to design and implement software solutions that meet business requirements.You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The ideal candidate will be passionate about developing high-quality UI software in a cloud- native environment. Our team members operate with a high degree of empathy for our customers and each other.Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.The RoleWe seek a talented Senior Software Engineer with CSS, HTML and JavaScript experience who can take a UX design to a customer delighting UI Experience to join our team. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.Our seasoned founding team has led companies through several prior successful startups and acquisitions. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.
Product Marketing Manager
Company: Aisera
Location: Remote
Posted Aug 08, 2023
data sheets, white papers, videos, case studies, solution briefs, product pitch decks, etc. We offer a competitive salary, benefits package, and a fun and dynamic work environment. The Product Marketing Manager will be part of the marketing team and will work closely with executives, sales, product management, development, and customer success.What You’ll Do:Work closely with product management, corporate marketing, customer success, and sales to gather information about and understand the marketing needs for your productsCreate messaging, positioning, content (e.g. If you're a motivated, experienced professional with a passion for product marketing, we want to hear from you. The ideal candidate must be passionate, experienced, motivated, and comfortable with autonomy and multitasking. The role involves understanding customers, target markets, and competitors, and working closely with cross-functional teams such as sales, product management, and customer success. playbooks, competitive battle cards, ring-the-bell sales win alerts, product newsletters, use case presentations and demo scripts), conduct product and sales enablement training, and contribute to sales support that helps enable the Sales team to qualify or close opportunities.Lead cross-functional GTM team to ensure successful product launches.Conduct frequent market and competitive analysis.Assess sales win-loss data and drive corrective action where necessary.Measure and drive adoption of products and solutions.What You’ll Need:Solid understanding of technology and business backed by a Bachelor’s or MBA degreeAt least 5-8 years of medium to large B2B enterprise SaaS product marketing with some or all of that in IT Service Management, Customer Service Experience, and IT OperationsStrong communication, product messaging, writing and presentation creation skillsSelf-starter with high levels of initiative, accountability, and team leadership with prior technology startup experience and/or references that can vouch for thisAbility to manage multiple projects, set priorities, and meet deadlines with a sense of urgencyKnowledge of the sales process; preferably with solution-selling approachesPublic speaking skills and knowledge of AI/ML are a major plusAt Aisera, we are passionate about our customers and our team. ).Conduct webinars and ghostwrite blogs that articulate the value of Aisera and help generate demand and awareness.Create messaging framework and key product proof points that are targeting various buyers personas and ICPs, as well as, product messaging focused industry-specific market verticals to highlight Aisera’s unique differentiationCreate GTM assets and tools (e.g. Aisera’s AI Copilot, a universal bot, leverages industry and domain-specific LLMs in IT, HR, Customer Service, Contact Centers, Sales & Marketing, and Finance to deliver delightful human-like experiences. Apply today and join our team of experts!
Quality Engineering Lead
Company: Aisera
Location: Peninsula
Posted Jul 30, 2023
Aisera is a top-tier, VC-funded startup offering an AI-driven service experience solution. They have received numerous recognitions and are seeking a Quality Engineering Lead to join their dynamic team. The role involves creating and overseeing Aisera quality engineering processes, defining test strategy, and leading initiatives. The company is based in Palo Alto, CA and is committed to equal employment opportunities.
Strategic Account Executive - SoCal
Company: Aisera
Location: Remote
Posted Aug 03, 2023
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. The company has received numerous recognitions and has a seasoned founding team with a high degree of empathy for customers and employees.