Jobs at BeyondTrust
589 open positions
Technical Support Engineer
Company: BeyondTrust
Location: Remote
Posted Oct 16, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. Customers who come from all walks of life just like us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Inclusion. They’re more than just words for us. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.What You’ll Do:Manage customer communication and expectations.Provide phone, email, and chat support to assigned accounts.Provide troubleshooting and debugging of customer problems.Act as the customer liaison to Engineering, Sales, and Field Engineer teams.Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.Escalate critical issues and roadblocks to the Technical Support Manager.Be a part of the on-call rotation for the assigned product team.What You’ll Bring:Bachelor’s degree preferred in a related technical field.5 years in enterprise software customer support and/or IT related support.Proficient knowledge of Windows based server OS such as Microsoft Windows Server.Strong dedication to customer care.Strong team interaction skills.Excellent verbal and written communication skills, in person, by telephone, and with large teams.Ability to understand and analyze customer technical needs.Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams.Must Have:Active DirectoryGroup policyNetworking/LayersWindows Server: 2016/2019/2022Anti-virus/Firewall rules/policyVirtualizationCustomer serviceAzureSecure machine to machine communicationSecurity softwareSQLWindows Server administrationWindows 10/11Mac OS (Catalina and higher)Command lineScripting (optional)Windows account administrationTeam interaction skillsOrganizedSaaSMicrosoft officeConference software (Teams, WebEx)Better TogetherDiversity. BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success.
ServiceNow Administrator
Company: BeyondTrust
Location: Remote
Posted Sep 26, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. Inclusion. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. They’re more than just words for us. Answer questions regarding monthly and quarterly action plan reports from end users.Monitor health, usage, and overall compliance of tools used and its applications to ensure audit and user requirements are met accurately and timely.Support the design of integrations and work with vendor products, business partners, and technical teams for implementation.Identify and define solutions for ITIL users.What You’ll Bring:Proven ability to utilize ServiceNow as an analysis toolCandidate to have experience with working with remote partners and be able to prioritize the work assigned to the partnersWorking knowledge on configuring SLAs, creating dashboards in an ITSM platformUnderstand ServiceNow technical and functional design requirements.Should have a functional working knowledge of various aspects of ServiceNow, including but not limited to, ITSM, CSM, CMDB, and Asset ManagementBeing able to work with ServiceNow or an equivalent tool to extract the details and convert them into reportsExperience or knowledge with the development and implementation of ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM applications.Experience with process design and technical system design analysis.Excellent communication skills (both written and verbal) with strong presentation and facilitation skillsStrong interpersonal skills; customer - centric attitudeExcellent verbal and written communication skills with an emphasis on customer service, including experience handling challenging situations and conflict resolution.Must be able to work in a fast paced organization where change is constant.Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues.Should have worked in a multi-vendor & multi-location environmentAbility to navigate through a matrix organization to review and establish improved processesProven team player and team builderNice To Have:ServiceNow Certified System AdministratorUnderstanding Agile methodology while utilizing project management tools and Kanban boards (Jira, Azure DevOps, etc)A minimum of three years experience as a ServiceNow Administrator, supporting the ServiceNow platform.Associate's Degree in any technology focused field such as Networking, General Computing, Programming.Better TogetherDiversity. The position will manage the ServiceNow database & provide support to users.What You’ll Do:Ensure Best Practices and standards are being followed.Provide training to other team members and business unitsMake suggestions for improving the development process.Perform day to day administration of the ServiceNow platform, including making approved changes to processes and work flows.Perform implementation tasks including but not limited to configuration, integration, and custom development.Develop clear and concise technical and process documentation, making use of the knowledgebase module within the tool.Work directly with end users to resolve support issues within the tool.Communicate tool process, operations, and capability information to all levels of management and other applicable resources.Work with business units to identify and refine requirements and workflows.Develop systems integrations and process automation – fully utilizing the platform’s workflow capabilities.Create reports and dashboards, including manual action plan reports related to CMDB functions. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The Role:The System Administrator will provide support to the organization through the configuration of the ServiceNow platform. BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success.
Director, Strategic Initiatives - Product
Company: BeyondTrust
Location: Remote
Posted Sep 23, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Inclusion. They’re more than just words for us. Primary functions also include Project Management, Change Management, Risk Management and Stakeholder ManagementWhat You’ll Do:Develop, plan, and implement key strategic cross-functional initiatives for Product and TechnologyOperating as a Strategy Business Partner to one or more senior leaders of the company to develop, plan and implement key enterprise strategies, manage, and communicate resultsSupport key initiatives through the identification, management, and monitoring of business trends, challenges, and opportunitiesRefinement and/or creation of business processes, operational best practices, and change management.What You’ll Bring:7-10 years working directly in technology, cybersecurity, and/or enterprise software companies with a demonstrated understanding of critical operational elements of core software business functions is required5-7 years in technical product/program management capacity developing and Product Roadmaps/Strategies including product launch through end-of-life cycles is requiredDemonstrated experience leading/facilitating migration from an on premise to SaaS/Cloud based products (multi-platform development efforts) while maintaining clarity of product vision and organizational awareness is required5+ of experience in strategic planning, program management, and change managementExperience establishing and leading teams through multi-disciplinary relationships, including product management and engineering to achieve stated results of companywide initiativesAbility to analyze complex problems, identify operational gaps, and develop integrated solutions through cross-functional teams (without a direct reporting structure)Ability to gather and analyze data, identifying key trends to optimize business planning and resultsStrong written and verbal communication; ability to communicate at all levels and through multiple vehicles of a global organizationAttention to detail with an ability to articulate technical context across multiple teams, levels, and functionsFinancial acumen – ability to read, interpret, and identify takeaways from financial reportingA strong sense of urgency and drive for resultsGrowth mindset - demonstrated desire for continuous improvementWillingness to support and adhere to Company’s Core ValuesBachelor’s degree requiredAdvanced Microsoft OfficeNice To Have:Master’s DegreeExperience with end-to-end business process designBetter TogetherDiversity. Customers who come from all walks of life just like us. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The Role:The Director of Strategic Initiatives for Product will lead cross-functional teams through the process of development, planning, and implementation of key product strategic initiatives focused on Product and Technology. BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success.
Salesforce Administrator Contractor
Company: BeyondTrust
Location: Remote
Posted Sep 27, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. Inclusion. Each team will be trained on the new UI by the Sales Enablement team.Custom and implement profiles, roles, security settings, sharing rules, custom applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, and reports where necessary related to assigned projectsAnalysis of current security settings, profiles, or gathered information to identify necessary changes to existing configuration or creating new profiles where necessaryImplement profile changes, permission set(s), permission set groups, etc. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. This role will work with another internal administrator, GTMBA, EA BA, business stakeholders and process owners to determine the steps required for each team and action those requirements. They’re more than just words for us. lead conversions) to determine if Lightning readyPossibly create documentation on processes related to assigned projectsWhat You’ll Bring:Bachelor’s degree in Computer Science or related field preferred, or equivalent experienceExperience in sales and/or marketing environment with a working knowledge of sales and marketing processes, such as in-depth knowledge of CRM systems and strategiesProven experience building components of a Salesforce system to support business processesProven experience / expertise with SF security models and best practicesCI/CD Tools / change set processAdvanced Lightning SkillsNice To Have:Advanced Salesforce Admin CertificationLightning App Builder CertificationBetter TogetherDiversity. where appropriateTesting and updating configuration on Lightning page layoutsIdentifying any actions needed to be completed by the dev team or action those items if skill set permits (i.e., converting JavaScript buttons)Push changes through environments with CI/CD toolsAttend and participate in meetings with stakeholders and process owners to provide guidance and advice on options available in LightningAssist with testing team processes (i.e.
Principal Data Scientist AI/ML
Company: BeyondTrust
Location: Remote
Posted Oct 21, 2023
BeyondTrust is seeking a Principal Data Scientist AI/ML to build and maintain large-scale data systems, process hundreds of millions of events per day, and launch a new Identity Threat Detection and Response solution. The role involves defining and improving data system architecture, creating and maintaining streaming and batch jobs, and working with internal and external customers. The ideal candidate should have experience with Spark, Databricks, Snowflake, Presto, Redshift, Python or Scala, and Flink, Spark Streaming, Storm, Samza or similar. BeyondTrust values diversity, inclusion, and fosters a culture of flexibility, trust, and continual learning.
Sr Back End Developer
Company: BeyondTrust
Location: Remote
Posted Oct 17, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. Inclusion. Customers who come from all walks of life just like us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. They’re more than just words for us. This position will work very closely with the leadership, providing ideas of innovative functionalities to improve user experience and achievement of goals.What You’ll Do:Integration of user-facing elements developed by front-end developers with server side logicBuild reusable data structures, code, libraries, APIs, and interfaces for future useProvide recommendations for continuous improvement and optimization of the application for maximum speed and scalabilityMaintenance of cloud architecture (AWS)Implementation of security and data protectionFix issues and troubleshoot email and ticket requests from multiple different teamsWhat You’ll Bring:6+ years of proven experience1+ year of experience with cloud computing (AWS)Solid experience with a sophisticated PHP framework (Laravel, Yii 2, Zend, or Symfony)Strong experience with SQL, NoSQL, and GraphQLStrong experience building RESTful APIsExperience applying OWASP security principles, mainly the top 10Nice to Have:Craft CMS experienceAWS Cloud Practitioner certifiedExperience with data privacy compliance – GDPR, PIPEDA, APA, CCPAExperience with CI/CD automationGitflow workflow experience or any other sophisticated Git workflowBetter TogetherDiversity. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The Role:The Back End Web Developer is responsible for working on a variety of projects primarily focused on the development of the company website. They will develop and implement all server-side logic, definition and maintenance of the central database, and ensure high performance and responsiveness to requests from the front-end for the digital properties of the company. BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success.
Account Executive
Company: BeyondTrust
Location: Remote
Posted Oct 16, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. Inclusion. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. They’re more than just words for us. Customers who come from all walks of life just like us. Together, we work to provide:Openness and collaboration – we win as a team!A product you believe in – our solutions are Gartner and Forrester recognized.Transparent leadership and uncapped commissionA sales enablement program and culture of continuous learningA path of clear progressionBenefits & Perks:Put your wellbeing first with our comprehensive benefits package:Medical CoverageDental Coverage401k Retirement PlanLife InsurancePaid Time OffSabbatical leaveEmployee Assistance ProgramCo-Investing OpportunityAnnual Presidents Club and Sales Kick Off EventsBetter TogetherDiversity. You will be responsible for developing and maintaining relationships with new and existing customers; creating opportunities to drive revenue across the southern California territory.What You’ll Do:Support and collaborate with Territory and Enterprise Sales Managers within their defined region to manage and close both new opportunities and customer add-ons, ensuring seamless communications and transitions for the customer.Develop new and existing accounts within your own defined Small Medium Business (SMB) territory and focus account list.Responsible for maintaining and growing revenue across your designated territory.Independently manage and close high-velocity inbound opportunities for TSM and enterprise accountsEngages and coordinates with Solutions Engineers, Customer Success Managers and Renewals team.Be highly responsive to prospects and customers, providing them with the information they need throughout the sales process.Maintain accurate and complete account data in Salesforce.Provide accurate and timely opportunity updates and bookings forecasts.Co-own sales achievement goals against a specified territory and team quotaOwn personal territory quotaMaintain awareness of market conditions and competitors' products and pricing and keep up to date on knowledge of the company.What You’ll Bring:Experience in a direct sales position with individual revenue quota responsibilityTrack record of success in a hunter position selling into small medium business (SMB) / commercial accountsFull sales cycle experience and responsibilityAbility to work under pressure and meet deadlines.Ability to communicate complex technology and value propositions.Sales prospectingIndependent, yet a team playerMotivation to expand personal and professional knowledge of product and sales skills.Above average organizational, planning, communication, and problem-solving skillsStrong presentation and critical thinking skillsExcellent written and verbal communicationsNice To Have:Experience with Salesforce strongly preferred.Ability to manage multiple concurrent sales cycles at high velocity.Security, SaaS sales experienceFamiliarity with technology and cybersecuritySelling CybersecurityOur Sales team are trusted advisors to our customers, helping them to protect identities and stop cyber threats with our industry-recognized portfolio of intelligent identity and access security solutions. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The Role:We are looking for a tenacious Account Executive to join our Sales team. BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success.
Inventory & Licensing Specialist
Company: BeyondTrust
Location: Atlanta, GA
Posted Sep 26, 2023
Inclusion. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud, and hybrid environments.Learn more: www.beyondtrust.com We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Customers who come from all walks of life just like us. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. To be successful in this role, you should enjoy problem-solving with other teams, and working closely with the Inventory Manager on areas of process improvement. This position will have exposure to multiple areas of BeyondTrust’s Quote-to-Cash teams, with a great opportunity for future progression. While this role is remote from a home office it does require travel to our Johns Creek HQ one day per month and as such the successful candidate will need to be located within commuting distance to Johns Creek, GA.What You’ll Do:Assist with forecasting and modeling of physical hardwareDocumentation of Window’s product keysCoordinate with internal and external teams to facilitate domestic and international shipmentsAnalyze trends to provide accurate stock levelsWork with the deals desk to help generate quotesHelp hardware partners with supply chain issuesMonitor fulfillment queues and fulfill license and software requestsCollaborate with multiple Quote-to-Cash team membersAnswer inventory questions from internal teams and customersWhat You’ll Bring:Bachelor’s degree or comparable work experienceProven track record of working independently but also acting as a successful team playerCustomer focused attitude and motivated to helpExcellent communication skills both written and verbal as well as interpersonal skillsProblem solving skills and analytical mindsetAble to organize, multitask, and prioritizeAdvanced computer skillsNice To Have:Previous experience with software licensing toolsPrevious experience with SFDCModerate Excel SkillsBetter TogetherDiversity. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The Role:The Inventory & Licensing Specialist is a key resource in support of BeyondTrust’s license and maintenance revenue stream and is a good fit for an enthusiastic, disciplined, and detail-oriented self-starter who enjoys working alone and with teams.
Customer Success Manager
Company: BeyondTrust
Location: Remote
Posted Sep 23, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. Inclusion. Customers who come from all walks of life just like us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Report internally on customer issues and feature requests, ensure their product requests are consideredWhat You’ll Bring:2+ years previous Customer Success / Customer Management experienceExperience in success plans, and customer health scoringStrong organizational skills and the ability to handle multiple customers in a fast-paced environmentExperience in tracking actions, resolving issues, and de-escalating customer concernsNice To Have:BeyondTrust productsSalesforceGainsightFinancialForce PSAMS OfficeBetter TogetherDiversity. By acting as the customer’s advocate and liaison, ensuring their questions, needs, and issues are met, the CSM will ensure a well-managed, positive customer experience throughout the customer’s journey with BeyondTrust.What You’ll Do:Work to execute a world-class customer experience using internal tools, templates, and processesCreate Success Plans for your customers, including touch points/milestones, cadences, contacts, business reviews, etc.Determine how to drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases, and accelerate adoption of our productsManage escalated customer satisfaction issues as neededCross-collaborate with Sales, the Technical Account Management team, Renewals, and others to ensure BeyondTrust knows and understands our customers and their current state in using our productsEducate our customers about upcoming opportunities, training, webinars. They’re more than just words for us. Ensure they are aware of upcoming campaigns, events, and forums and the value it brings them with their current / future investmentAdvocate for the customer – ensure they see relevant case studies, know about upcoming release details and new products. By leveraging Success Plan templates and internal Customer Success tools and platform, the CSM will be responsible for guiding their customers through the various milestones of the customer journey (onboarding, implementation, steady state, etc.).
RVP, Solutions Engineering EMEIA
Company: BeyondTrust
Location: Remote
Posted Sep 22, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. Inclusion. They’re more than just words for us. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The Role:We have a rare and exciting opportunity for a Regional Vice President to join BeyondTrust with the intention to lead, motivate, and develop a world-class team of pre-sales leaders, engineers, and architects across the EMEIA territory. You will partner with senior stakeholders across the organization, of all levels to understand and develop key strategies in revenue generation, growth, customer experience and buyer experience.What You’ll Do:You will be an integral part of the sales leadership team that helps define the go to market strategy.Set the direction for the team by anticipating strategic and scale-related challenges through thoughtful short-term and long-term planning for the entire area.Participate as a thought leader on the future of sales, sales enablement, and sales operations.Grow the SE organization by recruiting and mentoring top talent and putting them in the best possible position to succeed.Design, define and report on the key measures of the team to maximize productivity and revenue impact.Working closely with other parts of the business, including product management, professional services, and customer success, to ensure that the needs of our prospective customers are being met.Own projects that investigate, build, and standardize on solutions to global problems that the organization may face.Serve as an escalation point within the area.Strategically owning the pre-sales growth and best practices in the area by working closely with area sales leadership to ensure sales opportunities are partnered on and managed appropriately within the area.Ensuring performance management is being done within the area to learn and understand the knowledge, skills, abilities, strengths, and opportunities for each member of the team, ensuring constructive and real-time feedback is delivered and performance is managed proactively and consistently.Achieving company goals by making data driven decisions within the teams span of control to improve area performance.Delegating and reorganizing workload based on team utilization, surges in demand, and changes within the area.Driving innovation by ensuring creative ideas derived from within your area get the executive visibility they deserve.What You’ll Bring:Prior experience in the development and leadership of pre-sales teams.10+ years of experience in pre-salesDeep knowledge and understanding of the Sales process and Go to Market StrategiesAbility to create and build teams that support direct and channel sales teams.Experience in defining the structure and goals of a pre-sales team that supports customers large and small.Ability to use data to understand the activity and effectiveness of the pre-sales team.Experience in working with senior level management.Mix of business and technical acumen with the ability to align technology to business outcomes.Strong interpersonal skills, presentation skills and program management.Proven examples of developing thought leadership in the areas of business process improvement.A strong understanding of the cybersecurity industry and B2B sales.Benefits & Perks:Put your wellbeing first with our amazing benefits package:25 days’ holiday which increases with length of serviceCompetitive pension schemeVitality Private Healthcare for you and familyMedicash Benefit (including Dental cover)Life Insurance (4x annual salary)Income Protection if you are unable to work due to ill healthPaid parental leaveSabbatical leaveEmployee Assistance ProgrammeCo-investing opportunityBetter TogetherDiversity. BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success.
Sr Back End Developer - PHP
Company: BeyondTrust
Location: Remote
Posted Sep 22, 2023
We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. Inclusion. Customers who come from all walks of life just like us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. They’re more than just words for us. This position will work very closely with the leadership, providing ideas of innovative functionalities to improve user experience and achievement of goals.What You’ll Do:Integration of user-facing elements developed by front-end developers with server side logicBuild reusable data structures, code, libraries, APIs, and interfaces for future useProvide recommendations for continuous improvement and optimization of the application for maximum speed and scalabilityMaintenance of cloud architecture (AWS)Implementation of security and data protectionFix issues and troubleshoot email and ticket requests from multiple different teamsWhat You’ll Bring:6+ years of proven experience1+ year of experience with cloud computing (AWS)Solid experience with a sophisticated PHP framework (Laravel, Yii 2, Zend, or Symfony)Strong experience with SQL, NoSQL, and GraphQLStrong experience building RESTful APIsExperience applying OWASP security principles, mainly the top 10Better TogetherDiversity. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The Role:The Back End Web Developer is responsible for working on a variety of projects primarily focused on the development of the company website. They will develop and implement all server-side logic, definition and maintenance of the central database, and ensure high performance and responsiveness to requests from the front-end for the digital properties of the company. BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success.
Technical Account Manager
Company: BeyondTrust
Location: Remote
Posted Sep 22, 2023
We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. Customers who come from all walks of life just like us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Inclusion. They’re more than just words for us. You will be paramount in supporting your customers with long-term plans for enhancement and expansion.If you are looking for an environment that will challenge you and a role which invites you to develop your own potential, whilst working with world-changing technology and a customer base that relies on BeyondTrust to secure them from outsider threats to help them to grow, then this role is for you.What You’ll Do:Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction.Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.Perform Customer Success Reviews (Strategic Business Review).Driving incident resolution by working closely with the support and engineering teams.Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams.Receiving customer hand off from our Professional Services team upon statement of work completion.Maintain overall account health for each account.Periodically perform basic health checks across products.Facilitate, coordinate, and oversee product upgrades.What You’ll Bring:5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles preferably in enterprise software customer support.Excellent customer service skills, with strong dedication to customer care.Self-starter, adaptable and eager to learn new technologies.Great time manager and proficient multi-tasker.Bachelor’s degree in a related technical field.Flexible, a team player, strong collaboratorAbility to understand and analyze customer technical needs.Excellent verbal and written communication skillsConfident in person and by phone with large teams and audiencesAbility to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teamsProficient knowledge of Windows based server OS such as Microsoft Windows ServerKnowledge of the following:Network Topology/LayersActive Directory and GPOSecurity softwareNetworking Tools and UtilitiesAV/Firewall Rules and PoliciesSecure “machine to machine” communicationsVirtualizationWindows Account AdministrationNice To Have:SQL experience is a plusScripting language experience is a plusCloud technology experience is a plusLinux experience is a plusWho Are You:Are equally effective working with a team or alone as the situation dictatesHave a great sense of humorAre passionate, optimistic, and energeticA strong desire to grow in your role and in the companyAre up to speed in the latest Cyber Security and Software trends… work to stay relevant for the benefits of our customers, partners, employees, and the companyEvoke inspiration in those around you and encourage them to create their best workHave unwavering personal integrity and work ethicProactive mindsetBetter TogetherDiversity. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The Role:We are seeking a highly motivated Technical Account Manager to collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success.